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Reviews of ibis budget Casula Liverpool

2.5 out of 5
ibis budget Casula Liverpool
437 Hume Highway, Corner of Grove Street, Casula, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 198 out of 823 reviews" "
Rating 8 - Good. 296 out of 823 reviews" "
Rating 6 - Okay. 188 out of 823 reviews" "
Rating 4 - Poor. 88 out of 823 reviews" "
Rating 2 - Terrible. 53 out of 823 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Good and safe
Stayed 1 night in Apr 2024
Response from Ali on 9 Apr 2024
Hi Mohammad,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

4/10 Poor

Mina

Travelled with family
Liked: Cleanliness
Check-in was quick however, people were smoking in their rooms which came into ours.
Stayed 1 night in Apr 2024
Response from Ali on 9 Apr 2024
Hi Mina,We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns.Regards,Mehboob AliGeneral Manager

10/10 Excellent

Shevani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Ali on 28 Mar 2024
Hi Shewani,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

8/10 Good

Tita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love it except that the position of tge bunk bed is not safe. Hit my head on it twice.
Stayed 1 night in Mar 2024
Response from Ali on 28 Mar 2024
Hi Tita,Sorry for inconvenience caused you with bunks, I will escalate this with our maintenance team to find a solution. See you next time.Regards,Mehboob AliGeneral Manager

10/10 Excellent

Dean

Stayed 3 nights in Mar 2024
Response from Ali on 15 Apr 2024
Hi Dean,Thank you for your excellent review! We're thrilled to know you enjoyed our prime location and found our facilities to your liking. We appreciate your kind words and look forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

6/10 Okay

Mohamad

Business traveller
Very bad pillows People screaming and laughing all night in haulway , couldn’t sleep . Stuff is great !
Stayed 1 night in Mar 2024
Response from Ali on 28 Mar 2024
Hi Mohamad,Our apologies for the bad pillows, please request another one from reception next time also aplogies for the noise and rowdy crowd. That's not the vibe we're going for. We're addressing it with our team to make sure the next stay is peaceful and serene. Appreciate your patience.Regards,Mehboob AliGeneral Manager

6/10 Okay

Abdulkadir

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Ali on 25 Feb 2024
Hi Abdulkadir,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

10/10 Excellent

Kini

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay for trip from Brisbane to Canberra. Got exactly what we wanted. Somewhere to sleep and a couple of places to eat in walking distance.
Stayed 1 night in Jan 2024
Response from Ali on 8 Feb 2024
Hi KiniThank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even better.Regards,Mehboob AliGeneral Manager

4/10 Poor

Leaoa

Travelled with family
Disliked: Property conditions & facilities
It was very dissappointing to see other people coming in the hotel and having parties having no consideration for others occupying the hotel such as loud noise etc. This will most likely the last time we will be staying at this hotel. Customer service is good but a system needs to be put in place for situations such as our experience.
Stayed 1 night in Jan 2024
Response from Ali on 29 Jan 2024
Hi Leaoa,Our apologies for the noise and rowdy crowd. That's not the vibe we're going for. We're addressing it with our team to make sure the next stay is peaceful and serene. Appreciate your patience.Regards,Mehboob AliGeneral Manager

6/10 Okay

Sasiprapa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ali on 29 Jan 2024
Hi Sasiprapa,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

8/10 Good

bandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ali on 29 Jan 2024
Thank you for taking the time to tell us about your experience at the Ibis Casula. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

6/10 Okay

George

Travelled with partner
Disliked: Amenities, property conditions & facilities
My husband and I stayed here for two nights. The bed was hard and uncomfortable. Th table had crumbs from the guests before. They provide only two bath towels. No hand towels and not face towels and not Kleenex tissues. One fixed bottle of soap for everything. One good thing I that McDonalds is next to it.
Stayed 1 night in Jan 2024
Response from Ali on 29 Jan 2024
Hi George,I really apologize for any inconvenience you have encountered. This falls below our standards, and we're taking immediate action to address and rectify the situation. Your feedback is invaluable, regarding the amenities we provide is limited to Ibis Budget Standard, and every Ibis Budget hotel is different from country to country. We are sorry for not meeting your Expectations this time, please allow us to make your next stay even better in the future.Regards,Mehboob AliGeneral Manager

6/10 Okay

George

Disliked: Staff & service, property conditions & facilities
We stayed at Ibis Casula two nights. The mattress was hard and uncomfortable for me. The hotel provides only two bath towels per room. Not hand towels and not face towels. The hotel provides only one fixed bottle of soap/body wash/shampoo/hand wash. One bottle does it all. At the end the charge of 66.00 US dollars 99.00 AUS dollars is that. I did stay at another budget hotel for the same price and they give you more towels and toiletries. In Australia accommodations are a bit expensive. If you need to save money Ibis is a good option. Just bring your essentials and towels. One more observation is that I noticed it some trash around the property. The bathroom was a little dirty too. The desk still has some crumbs from the previous guest. Not big deal. Just an observation of what you may find. If you are not super picky this hotel is a good option to save some money. One positive point is the McDonald’s is next to it. I did like that. I was hungry late and My husband was sleeping so I just walk next door and got me some food. I did mention noise because the hotel is on a main road but inside the room it wasn’t to bad
Stayed 1 night in Jan 2024
Response from Ali on 29 Jan 2024
Hi George,I really apologize for any inconvenience you have encountered. This falls below our standards, and we're taking immediate action to address and rectify the situation. Your feedback is invaluable, regarding the amenities we provide is limited to Ibis Budget Standard, and every Ibis Budget hotel is different from country to country. We are sorry for not meeting your Expectations this time, please allow us to make your next stay even better in the future.Regards,Mehboob AliGeneral Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ALI on 22 Jan 2024
Hi Diana,We're delighted to hear that our hotel made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the future.

10/10 Excellent

Sean

Stayed 3 nights in Jan 2024
Response from Ali on 8 Feb 2024
Hi Sean,Thank you for your excellent review! We're thrilled to know you enjoyed our prime location and found our facilities to your liking. We appreciate your kind words and look forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

10/10 Excellent

Manpreet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 2 nights in Jan 2024
Response from ALI on 18 Jan 2024
Hi Manpreet,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

8/10 Good

bandra

Business traveller
Liked: Staff & service, amenities
I always book a room here when I’m in town. Was happy to get a ground floor room at the back it was much quieter than previous visits However the sink was cracked and toilet buttons faulty- tricky to flush sometimes- not a major drama it was worth it for a quieter room. Staff are always friendly and welcoming!!
Stayed 2 nights in Jan 2024
Response from ALI on 18 Jan 2024
Hi Bandra,Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even betterRegards,Mehboob AliGeneral Manager

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from ALI on 13 Jan 2024
Hi Asad,We're delighted to hear that our hotel made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the future.Regards,Mehboob AliGeneral Manager

4/10 Poor

Nathan

Disliked: Cleanliness, property conditions & facilities
Given the price, expectations were not set for a glamorous hotel, but for something clean with functioning amenities. The air con unit in one room out of our 2 was loud, on a 40 degree day. No other rooms were available. There was also a chicken nugget and pen found in my child’s bed. Apart from these quibbles, the room was ok and generally tidy, if a little tired. That aircon unit definitely needs replacing tho.
Stayed 1 night in Dec 2023
Response from ALI on 9 Jan 2024
Hi Nathan,Sorry the AC was acting up. Our technical team is investigating to ensure a smoother experience for our guests, always good to buzz the reception for a quick fix. We're checking and ensuring it's top-notch for the next time.Regards,Mehboob AliGeneral Manager

2/10 Terrible

Koray

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sty away
Awful bed awful room
Stayed 2 nights in Jan 2024
Response from ALI on 9 Jan 2024
Hi kORAY,Apologies for the bed condition. That's not our vibe at all. We've tackled the cleaning crew, and things are getting spick and span. Your experience isn't our standard, and we're committed to making it right. Next time, we promise a much cleaner scene.Regards,Mehboob AliGeneral Manager

6/10 Okay

Keith

Stayed 1 night in Dec 2023
Response from ALI on 9 Jan 2024
Hi Keith,Thanks for your feedback, hope you enjoyed the stay, looking forward to welcoming you back.Regards,Mehboob AliGeneral Manager

6/10 Okay

Georgina

Travelled with family
Liked: Staff & service
Friendly and helpful staff. Great location, close to amenities.
Stayed 1 night in Dec 2023
Response from Ali on 8 Feb 2024
Hi Georgina,Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even better.Regards,Mehboob AliGeneral Manager

10/10 Excellent

Kim

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from ALI on 1 Jan 2024
Hi Kim,We're delighted to hear that our service made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the future.Regards,Mehboob AliGeneral Manager

2/10 Terrible

Hour

Stayed 1 night in Dec 2023
Response from ALI on 21 Jan 2024
Hi Hour,We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns.Regards,Mehboob AliGeneral Manager

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ALI on 31 Dec 2023
Hi Bruce,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

8/10 Good

Ildiko

Stayed 3 nights in Dec 2023
Response from ALI on 29 Dec 2023
Hi lldiko,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

6/10 Okay

Kyra

Stayed 1 night in Dec 2023
Response from ALI on 29 Dec 2023
Hi Kyra,Thanks for the review, hope you enjoyed your stayRegards,Mehboob AliGeneral Manager

4/10 Poor

Gemma

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I’m not one to usually leave reviews however I felt it necessary after staying here on Thursday. After driving 10 hours yesterday my partner & I were looking for somewhere to stay. First of all; This place was convenient, well priced, the room size is fine you’re looking for somewhere to rest. Walking distance to food & the receptionist was also nice. However, the noise and uncleanliness of the facility was not it. The motel is right off the Hume highway which is fine however the windows didn’t provide any soundproofing whatsoever so unless you are a deep sleeper, you are listening to the loud traffic all night. You can also hear everything coming from the rooms next to you. We didn’t ask reception to change rooms as by the time we realised this, it was past staffed hours & we had also been notified earlier when checking in that we took one of the last rooms. Secondly, the uncleanliness. I’m not sure if we got a room that had been missed? Both the beds were made however there was still rubbish sitting just under the bed. The bathroom was not clean, even with some brown substance on the walls next to the bin near the toilet. The door handle to the bathroom was broken as well as the toilet roll holder just holding onto the wall. I understand not to expect much for $84 a night, however basic cleanliness would have been nice.
Stayed 1 night in Dec 2023
Response from ALI on 24 Dec 2023
Hi Gemma,I really apologies for the messy room and bathroom. That's not our vibe at all. We've tackled the cleaning crew, and things are getting spick and span. Your experience isn't our standard, and we're committed to making it right. Next time, I promise a much cleaner scene.Regards,Mehboob AliGeneral Manager

6/10 Okay

Dekadie

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ali on 19 Dec 2023
Hi Dekadie,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great overnight accomodation and the reception staff were polite and helpfull
Stayed 1 night in Dec 2023
Response from Ali on 19 Dec 2023
Hi Richard,We're delighted to hear that our staff made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the futureRegards,Mehboob AliGeneral Manager

10/10 Excellent

Gina

Stayed 1 night in Dec 2023
Response from Ali on 19 Dec 2023
Hi Gina,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

6/10 Okay

Kiran

Disliked: Amenities, property conditions & facilities
The property is located along the Hume highway. It has ample of parking. The room was small, good for solo or couple. I did not like the approach of the staff when my car was side doored overnight by another guest's car. The staff responded they do not have a CCTV in front car park which is kind of absurd and not good security wise. They asked me to lodge a police complaint.
Stayed 1 night in Dec 2023
Response from Ali on 19 Dec 2023
Hi Kiran,We appreciate your feedback on the room size. Please note that our rooms adhere to brand standards, ensuring a consistent experience. We understand preferences may vary and would be happy to discuss any specific concerns with you directly.Regards,Mehboob AliGeneral Manager

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Good Stay for the price
This hotel is basic, if you’re looking for a hotel for rest, for the price this is adequate. The rooms are relatively small, maybe a bit tight for a couple that’s looking to stay longer than a night, the bathroom is also small - beds are comfortable. I will mention the safe being very polite and eager to assist.
Stayed 1 night in Dec 2023
Response from Ali on 19 Dec 2023
Hi Mark,Thank you for your positive review! We're glad you enjoyed your stay. Regarding amenities, please note that certain items are available upon request at our reception. We appreciate your understanding and hope to welcome you back soon.Regards,Mehboob AliGeneral Manager

8/10 Good

Glenn

Business traveller
Liked: Staff & service
Room was nice and clean bathroom could be a bit tidier overall it wasn’t a bad place to stay very convenient for what I needed
Stayed 1 night in Dec 2023
Response from Ali on 19 Dec 2023
Hi Glenn,Thank you for your excellent review! We're thrilled to know you enjoyed our prime location and found our facilities to your liking. We appreciate your kind words and look forward to welcoming you back soon.Regards,Mehboob AliGeneral Manager

6/10 Okay

gregory

Stayed 1 night in Dec 2023
Response from ALI on 24 Dec 2023
Hi Greg,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

6/10 Okay

GREG

Stayed 2 nights in Nov 2023
Response from Ali on 21 Dec 2023
Hi Greg,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon! Regards, Mehboob Ali General Manager

10/10 Excellent

Enes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ali on 6 Dec 2023
Hi Enes, Thank you for the review, and looking forward to welcoming your back. Best Regards,Mehboob Ali- General Manager

8/10 Good

Brendan

Stayed 1 night in Nov 2023
Response from ALI on 24 Nov 2023
Hi Brendan,Thank you so much for your positive feedback, I am happy to see that you had a wonderful stay with us. Your comments encourage us to strive further to make our guest experience a memorable one. Hope your next stay will be more pleasant one. Thank YouMehboob Ali- General Manager

8/10 Good

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ALI on 23 Nov 2023
Hi Clive, Thank you so much for your positive feedback, I am happy to see that you had a wonderful stay with us. Your comments encourage us to strive further to make our guest experience a memorable one. Hope your next stay will be more pleasant one. Best Regards,Mehboob Ali- General Manager

6/10 Okay

Jet

Stayed 1 night in Nov 2023
Response from ALI on 23 Nov 2023
Hi Jet,Thank you for the review, I appreciate your time in providing the feedback and sharing your experience with us.I hope your next stay will be a better one.Thank YouMehboob Ali- General Manager

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and staff excellent
Stayed 2 nights in Nov 2023
Response from ALI on 23 Nov 2023
Hi Diane, Thank you so much for your positive feedback, I am happy to see that you had a wonderful stay with us. Your comments encourage us to strive further to make our guest experience a memorable one. Hope your next stay will be more pleasant one. Best Regards,Mehboob Ali- General Manager

2/10 Terrible

Kishan

Disliked: Cleanliness, property conditions & facilities
Rooms were too small and dirty
Stayed 5 nights in Nov 2023
Response from ALI on 23 Nov 2023
Hi Kishan,I am extremely sorry to hear about your experience with us, however, the design of the room is Ibis Budget Standard. You can opt for Novotel or Mercure for a bigger room.Thank YouMehboob Ali- General Manager

8/10 Good

Rian

Business traveller
Liked: Cleanliness, staff & service
Excellent customer service.
Stayed 1 night in Nov 2023
Response from ALI on 23 Nov 2023
Hi Rian,Thank you for the review, I appreciate your time in providing the feedback and sharing your experience with us. I hope your next stay will be a better one.Thank YouMehboob Ali- General Manager

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really good, the lady was really nice and helped us do a late check in.
Stayed 1 night in Nov 2023
Response from ALI on 23 Nov 2023
Hi Charlotte, Thank you so much for your positive feedback, I am happy to see that you had a wonderful stay with us. Your comments encourage us to strive further to make our guest experience a memorable one. Hope your next stay will be more pleasant one. Best Regards,Mehboob Ali- General Manager

8/10 Good

bandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for work, staff are always friendly and very helpful , room is comfortable with tv, a/c, kettle tea and coffee but drawback is the traffic noise from the highway and motorway.
Stayed 2 nights in Nov 2023
Response from ALI on 23 Nov 2023
Hi Bandra,Thank you for the review, I appreciate your time in providing the feedback and sharing your experience with us. Regarding the noise, you can always ask our friendly staff to allocate you a quiet room away from the highway.I hope your next stay will be a better one.Thank YouMehboob Ali- General Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ALI on 23 Nov 2023
Hi Charles, Thank you so much for your positive feedback, I am happy to see that you had a wonderful stay with us. Your comments encourage us to strive further to make our guest experience a memorable one. Hope your next stay will be more pleasant one. Best Regards,Mehboob Ali- General Manager

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Queen bed was ok bump bed was hard to sleep on staff was helpful recommend
Stayed 2 nights in Oct 2023
Response from ALI on 23 Nov 2023
Hi Kevin, thank you for feedback, I am happy to hear that you had a comfortable stay, however, you have made the reservation with bunk bed. Hope your next stay will be more pleasant one. Thanks,Mehboob Ali- General Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from ALI on 23 Nov 2023
Dear Guest, thank you for feedback.Hope you enjoyed staying with us. Have a wonderful day ahead. Thanks,Mehboob Ali- General Manager

10/10 Excellent

Papa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from ALI on 23 Nov 2023
Dear Guest,Thank you for the review, hope we had made your stay as pleasant as you have expected.Thank you,Mehboob Ali- General Manager

6/10 Okay

Sosikeni

Travelled with partner
Liked: Staff & service
Our room was right on Hume Highway and it was too noisy and traffics too busy ..
Stayed 2 nights in Oct 2023
Response from ALI on 23 Nov 2023
Hi Sosikeni, thank you for feedback, I am sorry to hear that you had a discomfort stay because of the highway noise, however, you can always request for a quite room away from the highway.Hope your next stay will be more pleasant one. Thanks,Mehboob Ali- General Manager