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Reviews of Citadines Walker North Sydney

4 out of 5
Citadines Walker North Sydney
88 Walker Street, North Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 124 reviews" "
Rating 8 - Good. 22 out of 124 reviews" "
Rating 6 - Okay. 10 out of 124 reviews" "
Rating 4 - Poor. 3 out of 124 reviews" "
Rating 2 - Terrible. 6 out of 124 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jerzy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel with a reasonable price
Stayed 3 nights in Apr 2024

10/10 Excellent

Emma Jane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

MUHAMMAD

Liked: Cleanliness, property conditions & facilities
It was good place to stay overalll
Stayed 2 nights in Apr 2024
Response from Christian on 27 Apr 2024
Dear Muhammad,Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This has by far been the best hotel I’ve ever stayed in, the rooms were beautiful with stone bathrooms. Super soft and comfortable bed with very nice staff plus the hotel was very quiet. I was extremely impressed.
Stayed 1 night in Apr 2024
Response from Christian on 22 Apr 2024
Dear Calvin,Thank you for your glowing review and for choosing our hotel for your stay. We are thrilled to hear that we have been your best hotel experience! We strive to create a peaceful and welcoming atmosphere for all our guests and are glad that our team made a positive impression. Your feedback is invaluable and serves as a great encouragement to all of our staff.We look forward to welcoming you back soon for another exceptional experience.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
I would stay again without hesitation. The room, lobby, and hallways seam clean. The hotel is located near multiple dining options and a grocery store in what felt like a safe area after dark.
Stayed 2 nights in Apr 2024
Response from Christian on 21 Apr 2024
Dear Jesse,Thank you for taking the time to share your positive experience at Citadines Walker North Sydney. We are delighted to hear that you enjoyed your stay, appreciating the cleanliness of our facilities and our convenient location. It’s great to know that the nearby dining options and grocery store added to your comfort and convenience.We are especially pleased that you felt safe during your stay, as we strive to provide a secure and welcoming environment for all our guests. Your feedback is invaluable and encourages us to continue our commitment to excellence.We look forward to welcoming you back soon for another seamless experience.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

saghar

The customer service and reception staff are AMAZING! The spot is so close to Opera house and other attractions in the city! You will deff will back to it
Stayed 2 nights in Apr 2024
Response from Pita - Executive Assistant Manager on 18 Apr 2024
Dear Saghar,Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience during your recent stay with us.It's wonderful to know that you found our customer service and reception staff amazing! Providing exceptional service to our guests is always our top priority, and we're delighted that our team exceeded your expectations. We're also pleased that you enjoyed our convenient location near the Opera House and other city attractions.Your kind words mean a lot to us, and we're thrilled to hear that you plan to return. We can't wait to welcome you back for another memorable stay!Warm regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Nice looking hotel with great service - will be back
Stayed 1 night in Apr 2024
Response from Pita - Executive Assistant Manager on 18 Apr 2024
Dear Alexandra,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a wonderful experience during your recent stay at our hotel.It's fantastic to know that you found our hotel nice looking and enjoyed the great service provided by our team. Providing exceptional service and a comfortable environment for our guests is always our top priority, and we're delighted to hear that we met your expectations.Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel clean and modern. Good eateries walking distance.
Stayed 2 nights in Apr 2024
Response from Pita - Executive Assistant Manager on 18 Apr 2024
Dear Federico,Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a great experience during your recent stay at our hotel.It's fantastic to know that you found our hotel clean and modern, and that you enjoyed the convenience of having good eateries within walking distance. Providing a comfortable and convenient experience for our guests is always our goal, and we're thrilled that we could meet your expectations.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Rod

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pita - Executive Assistant Manager on 18 Apr 2024
Dear Rod,Thank you for taking the time to share your feedback with us. We greatly appreciate your recent review of our hotel.We're glad to hear that you had a positive experience during your stay with us. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.If there are any specific areas where you feel we could have improved to earn that extra star, please do not hesitate to let us know. Your input helps us ensure that we meet and exceed the expectations of all our guests.We hope to have the opportunity to welcome you back to our hotel in the future and provide you with an even better experience.Warm regards,

10/10 Excellent

Mhd Baraa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a fantastic experience. The hotel was clean and new, the staff were friendly, and the price was great. I really enjoyed my stay there.
Stayed 5 nights in Apr 2024
Response from Pita - Executive Assistant Manager on 18 Apr 2024
Dear Mhd Baraa,Thank you for taking the time to share your glowing review! We're thrilled to hear that you had a fantastic experience during your recent stay with us.It's wonderful to know that you found our hotel clean and new, and that you appreciated our friendly staff and competitive pricing. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could exceed your expectations.Your feedback means the world to us, and we will be sure to share your kind words with our entire team. Knowing that we contributed to making your stay enjoyable is incredibly rewarding for us.We look forward to the opportunity to welcome you back to our hotel in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Wessam Jalal

Liked: Cleanliness, amenities, property conditions & facilities
Really nice place to stay
Stayed 2 nights in Apr 2024
Response from Christian on 19 Apr 2024
Dear Wessam Jalal,Thank you for your kind review. We're thrilled to hear you had a really nice stay at Citadines Walker North Sydney. It’s always encouraging to know that our guests are satisfied with their experience, as it is what we strive for every day.We look forward to your next visit and hope to exceed your expectations once again!Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Anthony

Stayed 4 nights in Apr 2024
Response from Christian on 13 Apr 2024
Dear Anthony,Thank you for choosing Citadines Walker North Sydney for your recent stay and for sharing your positive feedback. We are delighted to hear that you had a great experience with us.Your kind words about our hotel are truly appreciated. We strive to provide exceptional service and amenities to ensure our guests have a memorable stay.We look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next visit, please feel free to contact us.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful new hotel in the most convenient North Sydney location. Trains and buses are an easy walk away and the Ward St carpark is around the corner for affordable weekend parking. The staff were very helpful and efficient. My room (2210) was beautiful with huge windows. The room was spacious and the bed was very comfortable. Brand new bathroom with a good shower etc. My only frustrations were the lack of a power point near a mirror and the very dim lighting, which made it hard to get ready for my event. However I would still heartily recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Christian on 9 Apr 2024
Dear Anna,Thank you for choosing to stay at our beautiful new hotel in North Sydney and for taking the time to provide us with your feedback. We are delighted to hear that you found our location convenient and our staff helpful and efficient.Your feedback is invaluable to us, and we will take it into consideration as we strive to improve our guest experience.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Yunie

Liked: Cleanliness, property conditions & facilities
Good location with great facilities
Stayed 3 nights in Apr 2024
Response from Christian on 8 Apr 2024
Dear Guest,We're so pleased to hear that you enjoyed your stay with us, finding both our location and facilities to your liking. Our team works hard to ensure that every guest has a memorable experience, and it's always rewarding to hear when we've succeeded.Should you have any suggestions on how we can make your next stay even more comfortable, please don't hesitate to share. We look forward to welcoming you back soon for another great stay at Citadines Walker North SydneyWarmest regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Steph

Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, good accomodation
Stayed 1 night in Mar 2024
Response from Chritian on 1 Apr 2024
Dear Steph,Thank you for your recent stay at Citadines Walker North Sydney and for taking the time to share your feedback. We are delighted to hear that you found our staff lovely and your accommodations satisfactory.Your kind words mean a lot to us, and we will be sure to pass on your compliments to our team. Providing excellent service and comfortable accommodations is our top priority, and we are thrilled that we could make your stay enjoyable.We look forward to welcoming you back on your next visit to North Sydney.Best regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christian on 31 Mar 2024
Dear Thomas,We were absolutely delighted to receive your 5 out of 5 review! It's heartening to know that your experience with us at Citadines Walker North Sydney was thoroughly enjoyable. Each member of our team is committed to delivering the highest standard of service and comfort, and it's rewarding to see these efforts reflected in your stay.Your feedback not only brightens our day but also motivates us to continue creating memorable experiences for our guests. We sincerely thank you for taking the time to share your positive impressions and for choosing us for your stay.We eagerly look forward to welcoming you back soon for another exceptional visit. Should you have any requests or wish to make future reservations, please do not hesitate to contact us.Warmest regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

QIAN

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christian on 31 Mar 2024
Dear Qian,Thank you for choosing Citadines Walker North Sydney and for rating us 4 out of 5! We're thrilled you enjoyed your stay and appreciate you taking the time to share your experience.Your feedback is crucial for us as we strive to improve and provide an even better stay for all our guests. We're keen on learning what could make your next visit a perfect score.We look forward to welcoming you back soon for another memorable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Christian on 26 Mar 2024
Dear David,We're thrilled to see your 5 out of 5 review! A huge thank you from the entire team here at Citadines Walker North Sydney. Knowing that you had a memorable experience with us is the best reward we could ask for.Your positive feedback is a great encouragement for us to continue providing exceptional service and ensuring each guest's stay is nothing short of perfect.We look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything you need for your next visit, please don't hesitate to let us know.Warmest regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Sofia

Stayed 1 night in Mar 2024
Response from Christian on 13 Apr 2024
Dear Sofia,Thank you for choosing to stay at Citadines Walker North Sydney and for sharing your positive review. We are delighted to hear that you had a pleasant experience with us.Your feedback about our hotel is greatly appreciated. We strive to create a comfortable and welcoming environment for all our guests, and we are thrilled that we met your expectations.We hope to have the pleasure of welcoming you back in the near future. If there is anything we can do to make your next stay even more enjoyable, please feel free to reach out to us.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Fahren

Stayed 1 night in Mar 2024
Response from Christian on 13 Apr 2024
Dear Fahren,Thank you for taking the time to share your positive experience at Citadines Walker North Sydney. We're thrilled to hear that you enjoyed your stay with us.Your kind words about our hotel and staff mean a lot to us. We are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay.We look forward to welcoming you back on your next visit to Sydney. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Value for money compared to CBD hotel prices room was small but adequate parking was an issue, our fault, forgot to pre book at one of the parking facilities and ended up parking in the city and taking train back to the hotel
Stayed 2 nights in Mar 2024
Response from Christian on 20 Mar 2024
Dear Linda,Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your insights as they help us continually improve our services.We're glad to hear that we have met your expectations during your stay with us.We're sorry to hear about the inconvenience you experienced with parking. It's understandable how easily such oversights can happen. In the future, please feel free to reach out to us directly, and we'll be happy to assist you with parking arrangements to ensure a smoother experience.Once again, thank you for your feedback and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Exquisite. Splendid. Delightful. (And the Concierge was lovely)
Stayed 1 night in Mar 2024
Response from Christian on 18 Mar 2024
Dear Oliver,Your feedback truly brightened our day here at Citadines Walker North Sydney!We are absolutely thrilled to hear that your experience was nothing short of delightful. Creating memorable moments for our guests is what we strive for, and knowing that we achieved this for you brings us immense joy.We're especially grateful for your kind words about our concierge. They are indeed a valuable part of our team, and we'll make sure to pass along your compliments.Thank you once again for choosing Citadines Walker North Sydney. We can't wait to welcome you back for another exceptional stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Ruby

Liked: Cleanliness, property conditions & facilities
lovely atmosphere & accomodation. Transport located close by as well as stores. The ammenities were all useful and the hotel itself was very clean
Stayed 1 night in Mar 2024
Response from Christian on 18 Mar 2024
Dear Ruby,Thank you for choosing Citadines Walker North Sydney and for taking the time to share your experience with us.We're thrilled to hear that you enjoyed your stay with us. Ensuring a comfortable and welcoming environment for our guests is our priority, and we're delighted that you found our hotel to be clean and well-maintained.Thank you once again for your kind words and for choosing Citadines Walker North Sydney. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Great fit out but room didn’t have any opening windows & smoke detector light too bright for my paper thin eyelids
Stayed 1 night in Mar 2024
Response from Christian on 16 Mar 2024
Dear Trevor,Thank you for sharing your recent experience with us. We're pleased to hear that you appreciated the design of our rooms.We apologize for any inconvenience caused by the brightness of the smoke detector light. Your feedback is invaluable, and we will consider your comments as we strive to improve our accommodations and ensure the comfort of all our guests.If you have any further suggestions or if there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We value your insights and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Matthew

Liked: Amenities, property conditions & facilities
It was a good and comfortable stay. Convenient, near to north Sydney train station and 20min train ride into the city
Stayed 4 nights in Mar 2024
Response from Christian on 16 Mar 2024
Dear Matthew,Thank you for sharing your experience with us. We're thrilled to hear that you had a good and comfortable stay with us. Providing convenience and comfort to our guests is our top priority, and we're glad to know that our proximity to North Sydney train station and the easy access to the city added value to your stay.Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Diego

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christian on 13 Mar 2024
Dear Diego,Thank you for your recent stay at Citadines Walker North Sydney and for taking the time to rate your experience. We're thrilled to see that you awarded us with a perfect 5 out of 5 rating!If your travels bring you back to the area, we would be honored to welcome you back for another outstanding stay. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Eddy

Stayed 1 night in Mar 2024
Response from Christian on 31 Mar 2024
Dear Eddy,We’re truly grateful for your 5 out of 5 rating of your recent stay at Citadines Walker North Sydney! It's heartening to know that you had a positive experience with us.We aim for excellence and your feedback is invaluable in guiding us there. If there’s anything specific that we can improve on, we’d love to hear from you.Looking forward to welcoming you back for an even better experience next time.Best wishes,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel in North Sydney. Great staff who allowed me in to my room early to drop things off and freshen up before heading out. They were polite, genuine and friendly. Nice, new rooms that were very comfortable and clean. Beautiful and modern bathroom and comfortable bed. Excellently located about a 5 min walk from train station and plenty of entertainment and food options around. I love this hotel!- I’ll definitely stay here again!
Stayed 1 night in Mar 2024
Response from Christian on 11 Mar 2024
Dear Troy,Thank you for your amazing review! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. It's fantastic to know that our staff went above and beyond to accommodate your needs and that you found our rooms comfortable, clean, and well-equipped.We take pride in our convenient location and are delighted that you enjoyed the nearby entertainment and dining options. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay. Thank you for choosing us!Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Saghar

Liked: Cleanliness, property conditions & facilities
It was convenient
Stayed 2 nights in Feb 2024
Response from Christian on 2 Mar 2024
Dear Saghar,Thank you for your feedback! We're glad to hear that you found your stay convenient. If there's anything specific you like or any areas where we can improve, please feel free to let us know. We're always striving to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future!Warm regards,Christian RomuloAssistant Manager, Guest Service

6/10 Okay

Saki

Business traveller
Disliked: Property conditions & facilities
The hotel building wasn't even completed facility. Lots of areas were still under construction, and there were not enough sign to access to the reception. We had to walk around the ground floor with our stuff wasn't pleasant.
Stayed 2 nights in Feb 2024
Response from Christian on 2 Mar 2024
Dear Saki,Thank you for sharing your feedback following your recent stay with us. We appreciate your candidness and apologize for any inconvenience caused by the ongoing construction work at our hotel.We sincerely apologize for the lack of signage directing you to the reception area. Your comments highlight areas where we need to improve, and we will certainly address these concerns with our team to ensure a smoother and more pleasant experience for our guests.Please know that your feedback is invaluable to us, and we are committed to making the necessary adjustments to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with the excellent service and facilities that you deserve.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities
We were in town for the TS concert and didn’t know where would be a great place to pick but Citadines Walker was so good to us. They made us feel like we were the only guests there and were incredibly helpful! I would absolutely stay there again!
Stayed 5 nights in Feb 2024
Response from Jone Vuli - Assistant Guest Service Officer on 28 Feb 2024
Dear Olivia,Thank you sincerely for taking the time to share your positive experience with us. We're delighted to hear that your stay at Citadines Walker exceeded your expectations, especially during such a special occasion like the Taylor Swift concert.Ensuring our guests feel valued and well cared for is at the core of our hospitality philosophy, and it's gratifying to know that our team's dedication to providing exceptional service left such a positive impression on you.Your kind words serve as a testament to our commitment to excellence, and we would be honored to welcome you back for another memorable stay whenever your travels bring you back to town.Thank you once again for your feedback and for choosing Citadines Walker. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to reach out to us. We look forward to the opportunity to host you again soon.Warm Regards,Jone VuliAssistant Guest Service Manager

10/10 Excellent

Kanchana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, friendly staff, good location and close to the train station.
Stayed 2 nights in Feb 2024
Response from Christian on 25 Feb 2024
Dear Kanchana,Thank you for your recent stay at Citadines Walker North Sydney and for sharing your feedback with us.We are pleased to hear that you found our hotel to be clean and that our staff provided friendly service throughout your stay. Additionally, we are glad that you appreciated our convenient location, especially being close to the train station, which made getting around the area easier for you.We strive to provide all our guests with a comfortable and enjoyable experience, and we are delighted to hear that we met your expectations in these areas.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Christian RomuloAssistant Manager, Guest Service

6/10 Okay

Peter

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Just opened September 2023 and still has some issues with reservations, housekeeping, room amenities and there is no dining within the hotel, but location is great with many dining options and supermarkets within 2 minutes walk.
Stayed 3 nights in Feb 2024
Response from Christian on 24 Feb 2024
Dear Peter,Thank you for choosing to stay at Citadines Walker North Sydney and for sharing your feedback with us.We sincerely apologize for any inconveniences you experienced during your stay, especially regarding reservations, housekeeping, and room amenities. As a newly opened hotel, we are continuously working to address these issues and improve our services to provide a more seamless experience for our guests.We understand the importance of having dining options available within the hotel, and while we do not currently offer this amenity, we are glad to hear that you found the location convenient with many dining options and supermarkets nearby.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work towards enhancing our guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Christian RomuloAssistant Manager, Guest Service

10/10 Excellent

Louise

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Close to train station. Its quiet and away from the chaos of down town but close enough and really easy to train into down town.
Stayed 3 nights in Feb 2024
Response from Pita - Executive Assistant Manager on 13 Feb 2024
Dear Louise,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed our hotel's prime location near the train station. Our aim is to provide a peaceful retreat away from the hustle and bustle of downtown while still offering easy access to all its attractions via the nearby train connections. It's wonderful to know that you found our setting convenient for your travels.We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area.

10/10 Excellent

Alexandra

Stayed 7 nights in Feb 2024
Response from Christian on 22 Mar 2024
Dear \Alexandra,Thank you for awarding us with a perfect 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay at Citadines Walker North Sydney. Your feedback means the world to us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Christian RomuloAssistant Manager, Guest Service

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room states city view , I look right into office Block . So close I can see what they are having lunch . Zero view specially city view . I ask the front desk And there reply was we are in a business area and the best view you will get is an office view . Very rude . No facilities. Room small .
Stayed 2 nights in Feb 2024
Response from Pita - Executive Assistant Manager on 13 Feb 2024
Dear Andrew,Thank you for sharing your recent experience with us, and we sincerely apologize for any disappointment you experienced regarding the view from your room. We understand that the expectation of a "city view" entails a picturesque scene, and we regret that we fell short in delivering this to you. We apologize for any inconvenience caused by the proximity of the office block and the limited view it provided.We're also sorry to hear about the response you received from our front desk staff. Providing courteous and helpful service is paramount to us, and we regret any instance where our service fell below expectations. Your feedback will be addressed with our team to ensure that such interactions do not recur.We appreciate your feedback regarding our facilities and the size of the room. We understand that each guest has unique preferences, and we regret that we did not fully meet yours in this regard.Thank you once again for sharing your experience with us, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

6/10 Okay

Zorik

Stayed 1 night in Feb 2024
Response from Christian on 2 Mar 2024
Dear Zorik,Thank you for taking the time to share your feedback with us. We truly value your input and are grateful for the opportunity to address your concerns.We apologize for any inconveniences you experienced during your stay. Our team is committed to providing exceptional service, and it is disappointing to hear that we fell short of your expectations on this occasion.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future to showcase the improvements we've made.Warm regards,Christian RomuloAssistant Manager, Guest Service

6/10 Okay

Peter

Business traveller
Disliked: Amenities
On the positive side Citadines is ideally located in the centre of North Sydney, surrounded by cafes with several supermarkets, pubs and other dining options with a couple of minutes walk. It's also only 5 minutes walk from North Sydney train station and multiple bus routes. On the negative side Citadines only opened September 2023 and is still going through teething issues. Rooms were missing some basic amenities for business travellers and there is no F&B within the hotel (which admittedly isn't a great problem with dining and supermarkets adjacent to the hotel building).
Stayed 5 nights in Feb 2024
Response from Pita - Executive Assistant Manager on 13 Feb 2024
Dear Peter,Thank you for sharing your detailed feedback following your recent stay with us at Citadines in North Sydney. We're delighted to hear that our central location surrounded by cafes, supermarkets, and dining options, as well as our proximity to transportation hubs, contributed positively to your experience.We apologize for any inconvenience caused by the teething issues as we continue to establish ourselves since our opening in September 2023. Your feedback regarding the lack of some basic amenities for business travelers is duly noted, and we'll work diligently to address this to ensure a more comfortable stay for all our guests.While we currently do not have food and beverage options within the hotel, we're glad to hear that the nearby dining establishments and supermarkets were convenient for your needs.Your feedback is invaluable to us as we strive to improve our services, and we hope to have the opportunity to welcome you back in the future to showcase our progress.

10/10 Excellent

Josef

Liked: Cleanliness, amenities, property conditions & facilities
Hassle free stay in a convenient location
Stayed 1 night in Jan 2024
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Josef,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed a hassle-free stay and found our location convenient.It's our goal to provide a comfortable and seamless experience for our guests, and we're thrilled that we were able to meet your expectations. We appreciate your choosing Citadines Walker for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Ann-Maree

Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay. Staff were friendly, room was great had everything i needed. Bed was comfortable and bathroom was gorgeous.
Stayed 1 night in Jan 2024
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Ann-Maree,Thank you so much for taking the time to share your wonderful experience at Citadines Walker North Sydney. We are thrilled to hear that you had a great stay and that our staff, room amenities, and overall ambiance met your expectations.It's especially rewarding to know that you found our team friendly, the room well-equipped, and the bed comfortable. We take pride in providing a memorable experience for our guests, and your positive feedback serves as a fantastic motivation for our team.We look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities
Great view and location, hotel is new and clean, friendly customer service. Lots of dining options nearby, close to train station. It would be great if they have plug socket in the bathroom.
Stayed 1 night in Jan 2024
Response from Christian on 22 Jan 2024
Dear Jie,I trust this message finds you well.Thank you so much for taking the time to share your positive feedback regarding your recent stay at our hotel. We're thrilled to hear that you enjoyed the great view and our convenient location, and we're delighted that our new and clean facilities and friendly customer service met your expectations.Your suggestion about having a plug socket in the bathroom is greatly appreciated. We value guest input, and your feedback helps us identify areas for improvement. Rest assured, we are actively considering this enhancement to further enhance the comfort and convenience of our guests.We're glad you found our proximity to dining options and the train station beneficial. If there's anything else you'd like to share or any specific preferences you have for your future visits, please feel free to let us know. Your satisfaction is our priority, and we aim to make each of your stays with us even more enjoyable.Once again, thank you for choosing Citadines Walker North Sydney. We look forward to the pleasure of welcoming you back in the future.Best regards,

10/10 Excellent

Leighton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christian on 22 Jan 2024
Dear LeightonThank you for the perfect rating! We're thrilled you had an exceptional experience with us. Your feedback means a lot, and we look forward to welcoming you back for another outstanding stay in the future.Best regards,Christian RomuloAssistant Manager, Guest Service

8/10 Good

B

Business traveller
Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi B,Thank you for taking the time to share your feedback and for rating your experience at Citadines Walker North Sydney an 8 out of 10.We're pleased to hear that you had a positive overall experience, but we also recognize that there may be areas where we can improve. If there are specific aspects or services that you feel could be enhanced, we would greatly appreciate any additional details you can provide.Our aim is always to exceed guest expectations, and your input is invaluable in helping us achieve that goal. Thank you for choosing Citadines, and we hope to have the opportunity to welcome you back for an even more satisfying stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Dear Guest,Thank you so much for a terrific rating! We're delighted to hear that your experience with us was a perfect 10 out of 10.It's always our goal to provide an exceptional stay for our guests, and your positive feedback is truly rewarding for our team. If there's anything specific that made your stay memorable or if you have any suggestions for future enhancements, we'd love to hear more.We appreciate your choice in staying with us and look forward to the pleasure of hosting you again whenever your travels bring you back to us.

10/10 Excellent

Hira

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Christian on 22 Jan 2024
Dear Hira,Thank you for the perfect rating! We're thrilled you had an exceptional experience with us. Your feedback means a lot, and we look forward to welcoming you back for another outstanding stay in the future.Best regards,Christian RomuloAssistant Manager, Guest Service

4/10 Poor

Richard

Stayed 1 night in Jan 2024
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Richard,Thank you for sharing your feedback regarding your recent stay at Citadines Walker North Sydney. We're sorry to learn that your experience fell short of your expectations.Your satisfaction is of utmost importance to us, and we would greatly appreciate more details about the aspects that may have contributed to your less-than-ideal experience. Understanding your concerns will help us address and improve upon any areas that may have impacted your stay negatively.If you're comfortable sharing additional information, please feel free to reach out to me directly at the hotel. We sincerely apologize for any inconvenience and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Chris,Thank you so much for your fantastic rating! We're delighted to hear that your experience at Citadines Walker North Sydney was a perfect 10 out of 10.It's always our goal to provide an exceptional stay for our guests, and your positive feedback is truly rewarding for our team. If there's anything specific that made your stay memorable or if you have any suggestions for future enhancements, we'd love to hear more.We appreciate your choice in staying with us and look forward to the pleasure of hosting you again whenever your travels bring you back to North Sydney.

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Great stay.
Wonderful stay. Easy check in and polite staff. Clean and quiet rooms. Laundromat on-site. Easy access to transportations.
Stayed 2 nights in Dec 2023
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Steven,Thank you so much for sharing your positive experience at Citadines Walker North Sydney. We're thrilled to hear that you had a wonderful stay and that our check-in process, polite staff, clean and quiet rooms, on-site laundromat, and easy transportation access all contributed to a perfect 10 out of 10 rating!Your feedback is truly appreciated, and it serves as a great source of motivation for our team. We're delighted to have exceeded your expectations, and we look forward to welcoming you back for another exceptional stay in the future.

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Would happily stay again.
Stayed 1 night in Dec 2023
Response from Pita - Executive Assistant Manager on 3 Feb 2024
Hi Mark,Thank you for taking the time to rate your experience at Citadines with a perfect 5 out of 5! We're delighted to hear that you had a positive stay.If there's anything specific that stood out to you or any additional feedback you'd like to share, we would love to hear more about your experience. Your satisfaction is our top priority, and we appreciate your choice in staying with us.We look forward to the pleasure of hosting you again in the future.

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from Christian on 22 Jan 2024
Dear Lauren,Thank you for the perfect rating! We're thrilled you had an exceptional experience with us. Your feedback means a lot, and we look forward to welcoming you back for another outstanding stay in the future.Best regards,Christian RomuloAssistant Manager, Guest Service