All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Toilet bin was rusting
Got bed bugs - had to see doctor today
Lots of noise, property was not clean.
Location great very convenient to Mascot station
Priyanka
Stayed 2 nights in May 2024
Response from Damien Duong, Hotel General Manager on 3 May 2024
Hi Priyanka,Thank you for taking the time to share your experience. The team at Adina Apartment Hotel Sydney Airport take all feedback received very seriously and it is unfortunate your stay with us was less than ideal. We pride ourselves on the level of service and hospitality of all our staff, and I apologise you didn’t experience this. An accusation such as bed bugs is taken very seriously by the hotel and we have had an emergency inspection by Pest Control organised and they have not found any evidence in the room you stayed in. The entire hotel and our guest rooms are serviced monthly by pest control to ensure we offer our guests a positive and enjoyable stay.I kindly request that any queries or concerns you may have are discussed at the hotel in the future as we would always like to resolve them as quickly as possible. I hope that the team and I at Adina Sydney Airport can renew your confidence in the Hotel and welcome you back soon.
Hi Troy,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
We needing to check in earlier than two and reception were kindly able to accommodate this.
Louise
Stayed 1 night in Apr 2024
Response from Allison on 15 Apr 2024
Hi Louise,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
Hi Xerxes,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Damien DuongHotel General Manager
Hi DIANE,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
Hi Habibur,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon! Kind regards,Allison LeDuty Manager
10/10 Excellent
Jeannie
2 Apr 2024
Jeannie
Stayed 1 night in Apr 2024
Response from Allison on 22 Apr 2024
Hi Jeannie,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Hi Rehana,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Short walkable distance to the train station enroute airport. Had a slightly late checkout but the staff were very accomodating.. Decently good facilities & excellent staff service!
Similo
Stayed 1 night in Mar 2024
Response from Sandy Lee on 29 Mar 2024
Dear Similo,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager
Dear Hem,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
Hi Hong,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
6/10 Okay
Douglas E
Travelled with partner
22 Mar 2024
Liked: Cleanliness
Reasonable room with toaster (nice touch), microwave and good-sized fridge (typical smallish freezer section but otherwise very good). Iron & ironing board (helpful). Table/desk decent for eating meals in room or for working. Hotel very convenient to Mascot train station (bonus: the airport surcharge from Mascot is only $9 vs. $16 from other stations). Major issue was street traffic noise pretty much all night (we were on 4th floor facing street). It is possible that patrons getting rooms facing the other way might not experience this issue. Complimentary internet WiFi speeds only 2-4mps, probably not suitable for streaming or moderate-to-high intensity uses.
Douglas E
Stayed 1 night in Mar 2024
Response from Sandy Lee on 23 Mar 2024
Dear Douglas,Thank you for taking the time to provide a detailed feedback regarding your stay.It was nice to read that you had found the location convenient and enjoyed the facilities in the room.We look forward to welcoming you back to the hotel in the near future and will ensure we allocate you to a room on the rear-side of the building, away from the main road noises. Kind regards,Sandy LeeFront Office Duty Manager
Good. Close to train station. Too close to the main street.
Thi Hong
Stayed 1 night in Mar 2024
Response from Sandy Lee on 21 Mar 2024
Dear Thi Hong,Thank you for taking the time to share your recent experience with us.We are delighted to hear that you had a great stay with us and found the location convenient for your trip.We hope to have the opportunity to welcome you back again when you are back in Sydney, whether that be for leisure or business.Kind regards,Sandy LeeFront Office Duty Manager
Hi Andrew,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Hi Napoleao,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
Hi Danny,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
Hi Rhonda,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Dear Maxwell,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager
Good place to stay when going to the airport next day, transport to airport close by. Several places to eat within easy walk. Only minor issue is with placement of cups etc, for short people could be a problem reaching.
Peter
Stayed 1 night in Mar 2024
Response from Allison on 10 Mar 2024
Hi Peter,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
8/10 Good
Michelle
27 Feb 2024
Liked: Staff & service
Staff member on the front desk was friendly and accommodating. My room smelt really off (bad), it is hard to describe it but it was strong. Otherwise room ok and close walk to train station.
Michelle
Stayed 1 night in Feb 2024
Response from Sandy Lee on 28 Feb 2024
Dear Michelle,Thank you for sharing you feedback and we sincerely apologize for the inconvenience you experienced regarding to the smell in the room. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We are committed to making the necessary improvements to prevent such situations from happening again.We genuinely appreciate your willingness to recognize that aside from the odour, your overall stay was satisfactory.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager
Dear Darlene,We extend our sincere gratitude for providing us with such positive feedback based on your recent stay at Adina Sydney Airport.It is our joy and we feel honoured to know that our guests had an amazing stay. We maintain striving to deliver a unique experience to all our distinguished guests.For us was a pleasure to be your host, and we cannot wait to see us again soon.Kind regards,Sandy LeeFront Office Duty Manager
Convenient location. The room smell wasn’t as fresh as it could be, but clean. If you like bigger towels remember to bring your own. Parking is fantastic!
Cherie
Stayed 2 nights in Feb 2024
Response from Kimberly | Relief Duty Manager on 14 Feb 2024
Dear Cherie,Thank you for providing us with your feedback.We were delighted to have you as a guest at our property, and we look forward to the next time you visit us.
Response from Kimberly | Relief Duty Manager on 14 Feb 2024
Dear Daniel,Thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!
8/10 Good
Barbara
12 Feb 2024
Barbara
Stayed 1 night in Feb 2024
Response from Sandy Lee on 21 Mar 2024
Dear Barbara,Thank you so much for sharing your review based on your recent stay.We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
Great stay for a weekend in the city. 2 bedroom apartment was excellent with a full kitchen and plenty of room. Super quiet too. Very easy and quick train trip into Sydney with many restaurants close by. Would stay again
Allisson
Stayed 2 nights in Feb 2024
Response from Sandy Lee on 12 Feb 2024
Dear Allisson,Thank you for your kind feedback on your recent stay with us.We are pleased you were able to utilize our prime location within walking distance from shops, cafes and restaurants not to mention public transport.It was our pleasure to host you and your family and we are very happy to see that everything was up to your standards.We look forward to accommodating you back again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
Overall happy staying at this apartment. However, as an Expedia gold member, I didn’t received any benefits that made me feel disappointed.
Teek Fong
Stayed 3 nights in Feb 2024
Response from Sandy Lee on 18 Feb 2024
Dear Teek,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations.Upon investigation, you have actually booked the 2 Bedroom room type, it is our highest grade room type, hence we were unable to upgrade your booking. With VIP benefit, there is Free Self Parking included as well, however not utilized. Thank you for your patience and understanding. We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager
Dear Ann,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
8/10 Good
John
6 Feb 2024
Liked: Cleanliness, staff & service
The staff and room were excellent. Carpet in the hallway was extremely threadbare. Easy walking distance to train.
John
Stayed 1 night in Feb 2024
Response from Kimberly | Relief Duty Manager on 9 Feb 2024
Hi John,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and we are delighted to learn that you enjoyed your stay. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!
Dear Giuseppe,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
Its an awesome place to stay. Room is Huge and spacious. Love it
Najam
Stayed 1 night in Feb 2024
Response from Sandy Lee on 5 Feb 2024
Dear Najam,Thank you for taking the time to share your recent experience through the survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future!Kind regards,Sandy LeeFront Office Duty Manager
2/10 Terrible
Faraz
1 Feb 2024
Faraz
Stayed 1 night in Jan 2024
Response from Sandy Lee on 4 Feb 2024
Dear Faraz,We would like to express our gratitude for taking the time to provide us with your valuable feedback.We deeply regret to hear that your recent stay with us did not meet your expectations.If you have any additional comments or suggestions that can help us improve our services and facilities, we would be delighted to hear from you.We hope to have the opportunity to welcome you back and show you the improvements we are capable of doing with our guests' feedback.Kind regards,Sandy LeeFront Office Duty Manager
Response from Kimberly | The Adina Airport Team on 3 Feb 2024
Hi there,Thank you so much for your generous review in respect to your recent visit at Adina Sydney Airport. We are beyond thrilled to read that you enjoyed your experience with us!Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.
Stayed here for proximity to the airport, and enjoyed walking around the Mascot area for the evening. Lovely room, comfy bed and pillows. Drive to P7 international airport took around 10mins, or you could jump on the train.
Sophie
Stayed 1 night in Jan 2024
Response from Kimberly S. on 30 Jan 2024
Dear Sophie,I can’t express enough how overwhelmed we are with your very generous review in respect to your recent visit to Adina Sydney Airport. We appreciate your feedback as it allows us to grow our business.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.
To:AmandaLanguage:Consent:Processing:Dear Amanda,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
6/10 Okay
LISA
Travelled with partner
26 Jan 2024
Disliked: Cleanliness
Not as nice as prior adina apartments we stayed in.
LISA
Stayed 1 night in Jan 2024
Response from Sandy Lee on 31 Jan 2024
Dear Lisa,Thank you for taking the time to review your stay with us. I am sorry to hear that your recent stay did not meet expectations.If you have any other feedback that will help us improve our service or our facilities, please do not hesitate to contact us.I hope you give us the opportunity to welcome you back in the future to show you the improvements we make based on our guests' feedback.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Anthony
25 Jan 2024
Anthony
Stayed 1 night in Dec 2023
Response from Sandy Lee on 26 Jan 2024
Dear Anthony,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
A clean, convenient option near the airport.
Elevator from street level to lobby was broken.
Elizabeth
Stayed 1 night in Dec 2023
Response from Allison on 24 Jan 2024
Hi Elizabeth,Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Dear Adrian,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
A spacious room with comfortable bed and a good shower. Very close to Mascot station to catch a train to the airport or the city.
Susan
Stayed 1 night in Jan 2024
Response from Sandy Lee on 10 Jan 2024
Thank you for taking the time to provide feedback regarding your stay.It was nice to read that you had an enjoyable time with us and found our Apartment convenient, being so close to shops, transport, and restaurants.We look forward to welcoming you back to the hotel in the near future.Kind regards,Sandy LeeFront Office Duty Manager
An excellent property close to airport , with restaurants and train station only a couple of minutes walk.
Wonderful staff who are helpful and always cheerful.
William
Stayed 4 nights in Dec 2023
Response from Sandy Lee on 9 Jan 2024
Dear William,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport.We are delighted to see you had a great time and enjoyed the convenient location and recognizing our staff effort.These are the feedback that really boost morale with our staff knowing they are making our guests' stay a positive experience.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager
Hi Kevin,Thank you so much for sharing your review based on your recent stay. We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Allison LeDuty Manager
Hi Okki,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Room wasn’t very clean. Coffee table was sticky with crumbs. Appliances were outdated and unclean.
Bed wasn’t that great. Sheets felt like paper.
Staff was great. Latest airport shuttle is 4:55am which was inconvenient for us so we ubered.
Danny
Stayed 1 night in Jan 2024
Response from Sandy Lee on 9 Jan 2024
Dear Danny,Thank you for taking the time to review your stay with us. I am sorry to hear that your recent stay did not meet expectations.With regards to the concerns you have raised, I have since addressed this with our Housekeeping team for the improvement of our services and facilities. I would like to take this opportunity to apologise for the negative impact this had on your stay.I hope you give us the opportunity to welcome you back in the future to show you the improvements we make based on our guests' feedback.Kind regards,Sandy LeeFront Office Duty Manager
8/10 Good
Amy
Travelled with family and small children
5 Jan 2024
Liked: Cleanliness, staff & service
The stay was perfect for what we needed. They took our bags on arrival after an early flight before we could check in later in the day.
One bedroom was a perfect size for 2 adults and 1 toddler.
Things to note: safe didn’t work, door battery died twice, elevator from street level out of service so I had to walk the stroller though the car park or on the road to access the foyer.
Amy
Stayed 2 nights in Jan 2024
Response from Sandy Lee on 9 Jan 2024
Dear Amy,Thank you for sharing your feedback and we sincerely apologise for the inconvenience you experienced over your stay with us. The comfort and privacy of our guests are of the utmost importance to us, and I deeply regret that we fell short of meeting these expectations. We have passed on your issues to our Maintenance Team to rectify. We are committed to making the necessary improvements and organise training to prevent such situations from happening again.We hope to have the chance to welcome you back.Kind regards,Sandy LeeFront Office Duty Manager
Hi Vincent,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
8/10 Good
stuart, Tanilba Bay
3 Jan 2024
stuart
Stayed 1 night in Jan 2024
Response from Allison on 23 Jan 2024
Hi StuartThank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
10/10 Excellent
Jacqui
31 Dec 2023
Jacqui
Stayed 1 night in Dec 2023
Response from Allison on 21 Jan 2024
Hi Jacqui,Thank you for choosing to stay at Adina Apartment Hotel Sydney Airport and for taking the time to share your rating with us.We look forward to welcoming you back to the hotel in the near future.Kind regards,Allison LeDuty Manager
Dear Ian,We loved hosting you just as much as you enjoyed staying with us.We look forward to seeing you again in the near future.Kind regards,Sandy LeeFront Office Duty Manager
10/10 Excellent
Khurram
30 Dec 2023
Khurram
Stayed 3 nights in Dec 2023
Response from Sandy Lee on 2 Jan 2024
Dear Khurram,We really appreciate you taking the time to review your experience with us here at Adina Apartment Hotel Sydney Airport. I'm absolutely delighted to see you had a great time.We hope to welcome you back to see us again soon!Kind regards,Sandy LeeFront Office Duty Manager