All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property was very well located, had plenty of parking and had all the facilities needed for our stay. Staff were friendly and helpful.
Warren
Stayed 3 nights in Mar 2024
Response from Rachael - Administration Officer on 2 Apr 2024
Thank you for taking the time to leave us a review! Looks like you had a great stay, and we hope to see you again soon!
10/10 Excellent
Mike
17 Jan 2024
Mike
Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 28 Feb 2024
Mike, thank you for taking the time to leave a review. We appreciate the feedback! Safe travels.
4/10 Poor
David
16 Jan 2024
David
Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 17 Jan 2024
David, we are sorry to see we did not meet your expectations. We hope to have another opportunity in the future to blow your socks off! As you have not left comments and we don't have any notes on our reservation software we are unsure of what may have influenced a low score. Please give us a call if you wish to discuss anything that may have occurred during your stay.
There were no brakes on the bed so whenever I went to sit on it it moved.
The shower gel in the shower was empty. It needed to be checked before each occupation of the room.
John
Stayed 2 nights in Jan 2024
Response from Rachael - Administration Officer on 17 Jan 2024
John, thank you for taking the time to leave a review. We are glad to see you enjoyed your stay with us, and we apologise for the shower gel. We have prompted the Housekeeping team to remember to check then every clean. We hope to see you again in the future.
8/10 Good
Daniel
8 Jan 2024
Daniel
Stayed 3 nights in Dec 2023
Response from Rachael - Administration Officer on 28 Feb 2024
Thank you for your review Daniel, we appreciate your business and feedback. Safe travels!
8/10 Good
Danny
7 Jan 2024
Danny
Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 28 Feb 2024
Danny, thank you for taking the time to leave us a review! We appreciate the feedback and look forward to having you back in the future!
We stayed here on our honeymoon exactly 26 years ago, surprisingly we're given the exact same room number this trip. Everything looked good and well maintained. So happy to be back. Room has everything you need, clean and spacious. Location is perfect!
Suze
Stayed 7 nights in Dec 2023
Response from Rachael - Administration Officer on 17 Jan 2024
Suze, thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay with us and we hope to see you again in another 26 years if not sooner!
Exceptionally clean. Nice little touches with bars of soap
Ash tray on the veranda
Evan
Stayed 1 night in Nov 2023
Response from Rachael - Administration Officer on 13 Dec 2023
Evan, thank you for taking the time to leave us a review. We appreciate your feedback and we hope to see you again in the future!
8/10 Good
Will
Business traveller
10 Nov 2023
Liked: Cleanliness, staff & service, amenities
wifi was not at all strong, or effective
Will
Stayed 1 night in Nov 2023
Response from Rachael - Administration Officer on 15 Nov 2023
Will, Thank you for taking the time to leave us a review. We are sorry to see you had trouble with your wifi. I will pass it on to the tech team to see if there was an issue at that time. We are glad to see you enjoyed your stay anyway, and we hope to see you again in the future!
Response from Rachael - Administration Officer on 15 Nov 2023
Luke, thank you for taking the time to leave us a review! We are glad to see you enjoyed your stay and we look forward to having you back in the future.
Very friendly and accommodating staff. The beds and pillows were incredibly comfortable and will definitely stay there again.
Andrea
Stayed 1 night in Jul 2023
Response from Crystal on 19 Aug 2023
Hi Andrea,Thank you so much for your kind reveiw. We look forward to seeing you again.
4/10 Poor
martin
13 July 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
martin
Stayed 1 night in Jul 2023
Response from Rachael - Adminstration Officer on 14 July 2023
Martin, We are sorry to see we did not exceed your expectations during your recent stay. We are always striving to improve our services, so please feel free to give us a call to discuss your concerns about your stay. We hope to see you again in the future for us to give us a chance to improve your experience with us.
Remarkably quiet considering location. Friendly, helpful staff. Nice and clean. Great mattress and pillows. Very comfortable. Would stay here again.
Paul
Stayed 1 night in May 2023
Response from Crystal on 26 May 2023
Paul,We are pleased to hear that we provided you with a quality nights rest. I shall pass on your praise to our wonderful team and we look forward to seeing you again.
Very enjoyable.The Manager was extremely helpful.Breakfast was amazing!
elmer
Stayed 2 nights in Apr 2023
Response from Crystal on 30 Apr 2023
Thank you so much for your kind review. It was an absoloute pleasure to host your stay, and we look forward to seeing you again should your travels bring you back our way!
10/10 Excellent
Peter
31 Mar 2023
Peter
Stayed 1 night in Mar 2023
Response from Crystal on 12 May 2023
We appreciate you taking the time to review us and look forward to hosting your stay should your travels bring you our way again.
Very friendly service. The room was clean and super comfortable bedding.
Tara
Stayed 1 night in Dec 2022
Response from Rachael - Front Desk on 19 Dec 2022
Tara, we are thrilled to see you enjoyed your stay. We truely appreciate you taking the time to leave a review, and we hope to see you again in the future.
8/10 Good
frank
6 Dec 2022
frank
Stayed 1 night in Dec 2022
Response from Rachael - Front Desk. on 19 Dec 2022
Frank, we appreciate you taking the time to leave us a review. We are glad to see you enjoyed your stay and we look forward to seeing you again in the future!
Highly recommended when you visit Swan Hill.
Close to the town and eat street.
Imelda
Stayed 1 night in Oct 2022
Response from Rachael - Front Desk on 19 Dec 2022
Imelda, Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay, and found it convienent for your needs here in town! We look forward to having you back in the future!
10/10 Excellent
frank
15 Oct 2022
frank
Stayed 1 night in Oct 2022
Response from Rachael - Administration Officer on 14 Dec 2023
Thank you so much for taking the time to share your feedback! We truly value your opinion.
5 out of 5! wowee! We are so glad you had a splendid stay, we strive for the best customer experience every stay and we can see we achieved that with you! Thank you so much for your review, and we look forward to seeing you again in the future!
A very good, clean, well presented property, would definitely stay again & recommend it
Roger
Stayed 1 night in Mar 2022
Response from Laura on 13 Mar 2022
Thank you, Roger, for your recommendation. We hope to see you again in the near future.
2/10 Terrible
Colin
8 Mar 2022
Colin
Stayed 1 night in Mar 2022
Response from Laura - Manager on 9 Mar 2022
Dear Colin,
It seems we must apologise for your less-than-stellar experience during your recent stay. I've checked your file and do not see any notes regarding what might have been a problem. Unfortunately, without any comments on your review, I do not know for what I am apologising, however, we do want every guest to have a pleasant stay and it looks as if we failed to live up to expectations this time around. Can I encourage you to communicate with me by email at info@ladyaugusta.com.au to see if we can assist you or provide feedback to our staff for a more pleasant experience. Thank you.
Kind regards,
Laura Ryan
Manager
We received a package in the mail a couple of days after departure with a ‘lost and found item’ from our room. This was above and beyond what a business needed to do, ( not even realising the item was missing) but we certainly appreciate the return of a stuffed toy at the establishments expense. It’s the little thing and generosity of people that means a lot .
Carmen
Stayed 1 night in Feb 2022
Response from Laura on 13 Mar 2022
You are most welcome! We hope to see you again soon.
Friendly & clean.
Beds, it was very comfortable. Usually beds in motels are like a rock. I mentioned to the owner how impressed we were of the accommodation.
Helen
Stayed 2 nights in Dec 2021
Response from Rachael - Front Desk. on 16 Dec 2021
Thank you for taking the time to leave a review Helen! We truly appreciate the feedback, and look forward to making everyone's stay as great as yours was!
Hope to see you again soon!
Coral, thank you for your review, and we look forward to making your next stay even better.
Regards.
Jeff Ryan
General Manager
Comfort Inn Lady Augusta
8/10 Good
Doug
Travelled with partner
24 Nov 2021
Liked: Cleanliness, staff & service
Property Great only feed back toilet seat doesn't fit properly would be a problem for elderly or young children.
Doug
Stayed 1 night in Nov 2021
Response from Jeff on 27 Nov 2021
Doug, thank you for the feed back, we are looking into the issue that you mentioned, thank you.
I hope you can stay with us again next time your in our area.
Jeff