Outdoor dining

Reviews of Comfort Inn Lady Augusta

2.5 out of 5
Comfort Inn Lady Augusta
375 Campbell Street, Swan Hill, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 157 out of 219 reviews" "
Rating 8 - Good. 55 out of 219 reviews" "
Rating 6 - Okay. 2 out of 219 reviews" "
Rating 4 - Poor. 3 out of 219 reviews" "
Rating 2 - Terrible. 2 out of 219 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little modern motel with the everything you need at your doorstep
Stayed 1 night in Mar 2024
Response from Rachael - Administration Officer on 9 Apr 2024
Alex, thank you for taking the time to leave a review. We appreciate the feedback and hope to see you again soon!

10/10 Excellent

Lara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would definitely book again
Stayed 1 night in Apr 2024
Response from Rachael - Administration Officer on 9 Apr 2024
Lara! Thank you for taking the time to leave a review. We appreciate the feedback and look forward to having you stay in the future!

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well located, had plenty of parking and had all the facilities needed for our stay. Staff were friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Rachael - Administration Officer on 2 Apr 2024
Thank you for taking the time to leave us a review! Looks like you had a great stay, and we hope to see you again soon!

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 28 Feb 2024
Mike, thank you for taking the time to leave a review. We appreciate the feedback! Safe travels.

4/10 Poor

David

Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 17 Jan 2024
David, we are sorry to see we did not meet your expectations. We hope to have another opportunity in the future to blow your socks off! As you have not left comments and we don't have any notes on our reservation software we are unsure of what may have influenced a low score. Please give us a call if you wish to discuss anything that may have occurred during your stay.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor inconveniences but otherwise a great stay
There were no brakes on the bed so whenever I went to sit on it it moved. The shower gel in the shower was empty. It needed to be checked before each occupation of the room.
Stayed 2 nights in Jan 2024
Response from Rachael - Administration Officer on 17 Jan 2024
John, thank you for taking the time to leave a review. We are glad to see you enjoyed your stay with us, and we apologise for the shower gel. We have prompted the Housekeeping team to remember to check then every clean. We hope to see you again in the future.

8/10 Good

Daniel

Stayed 3 nights in Dec 2023
Response from Rachael - Administration Officer on 28 Feb 2024
Thank you for your review Daniel, we appreciate your business and feedback. Safe travels!

8/10 Good

Danny

Stayed 1 night in Jan 2024
Response from Rachael - Administration Officer on 28 Feb 2024
Danny, thank you for taking the time to leave us a review! We appreciate the feedback and look forward to having you back in the future!

10/10 Excellent

Suze

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Spacious and Perfect Location!
We stayed here on our honeymoon exactly 26 years ago, surprisingly we're given the exact same room number this trip. Everything looked good and well maintained. So happy to be back. Room has everything you need, clean and spacious. Location is perfect!
Stayed 7 nights in Dec 2023
Response from Rachael - Administration Officer on 17 Jan 2024
Suze, thank you for taking the time to leave us a review. We are thrilled to see you enjoyed your stay with us and we hope to see you again in another 26 years if not sooner!

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional at the property. Wonderful breakfast. Comfortable beds and super clean.
Stayed 1 night in Dec 2023
Response from Rachael - Administration Officer on 18 Jan 2024
Kevin, thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rachael - Administration Officer on 13 Dec 2023
Shannon, we are so thrilled to see you enjoyed your stay! We hope to see you back again!

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Nice little touches with bars of soap Ash tray on the veranda
Stayed 1 night in Nov 2023
Response from Rachael - Administration Officer on 13 Dec 2023
Evan, thank you for taking the time to leave us a review. We appreciate your feedback and we hope to see you again in the future!

8/10 Good

Will

Business traveller
Liked: Cleanliness, staff & service, amenities
wifi was not at all strong, or effective
Stayed 1 night in Nov 2023
Response from Rachael - Administration Officer on 15 Nov 2023
Will, Thank you for taking the time to leave us a review. We are sorry to see you had trouble with your wifi. I will pass it on to the tech team to see if there was an issue at that time. We are glad to see you enjoyed your stay anyway, and we hope to see you again in the future!

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rachael - Administration Officer on 15 Nov 2023
Luke, thank you for taking the time to leave us a review! We are glad to see you enjoyed your stay and we look forward to having you back in the future.

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. The beds and pillows were incredibly comfortable and will definitely stay there again.
Stayed 1 night in Jul 2023
Response from Crystal on 19 Aug 2023
Hi Andrea,Thank you so much for your kind reveiw. We look forward to seeing you again.

4/10 Poor

martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rachael - Adminstration Officer on 14 July 2023
Martin, We are sorry to see we did not exceed your expectations during your recent stay. We are always striving to improve our services, so please feel free to give us a call to discuss your concerns about your stay. We hope to see you again in the future for us to give us a chance to improve your experience with us.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Remarkably quiet considering location. Friendly, helpful staff. Nice and clean. Great mattress and pillows. Very comfortable. Would stay here again.
Stayed 1 night in May 2023
Response from Crystal on 26 May 2023
Paul,We are pleased to hear that we provided you with a quality nights rest. I shall pass on your praise to our wonderful team and we look forward to seeing you again.

10/10 Excellent

Jullian

Stayed 2 nights in May 2023
Response from Crystal on 12 May 2023
Thank you for your review.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Crystal on 22 May 2023
We greatly appreciate your review and are thrilled to hear that you had a delightful stay with us.

10/10 Excellent

elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable.The Manager was extremely helpful.Breakfast was amazing!
Stayed 2 nights in Apr 2023
Response from Crystal on 30 Apr 2023
Thank you so much for your kind review. It was an absoloute pleasure to host your stay, and we look forward to seeing you again should your travels bring you back our way!

10/10 Excellent

Peter

Stayed 1 night in Mar 2023
Response from Crystal on 12 May 2023
We appreciate you taking the time to review us and look forward to hosting your stay should your travels bring you our way again.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,comfortable, convenient for restaurants and lovely walking / bike track by the river. We had a lovely time.
Stayed 1 night in Feb 2023
Response from Rachael - Administration Officer on 14 Dec 2023
Thank you so much for taking the time to share your feedback! We truly value your opinion.

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, the air con was great and accessability easy. Thanks
Stayed 1 night in Jan 2023
Response from Rachael - Administration Officer on 14 Dec 2023
Your positive review made our entire team's day! Thank you for your support.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run place
Response from Rachael - Administration Officer on 14 Dec 2023
We appreciate you taking the time to help us grow. Your review is a valuable contribution.

10/10 Excellent

Malen

Stayed 1 night in Jan 2023
Response from Rachael - Administration Officer on 14 Dec 2023
We're grateful for your honest review. It helps us improve and serve our guests better.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Jeff on 6 Jan 2023
Thank you for the great response, I will let our staff know.

10/10 Excellent

Tao

Response from Rachael - Administration Officer on 13 Dec 2023
Thank you, we appreciate your business. Thank you for taking the time to leave a review.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable ☆☆☆☆☆
Very friendly service. The room was clean and super comfortable bedding.
Stayed 1 night in Dec 2022
Response from Rachael - Front Desk on 19 Dec 2022
Tara, we are thrilled to see you enjoyed your stay. We truely appreciate you taking the time to leave a review, and we hope to see you again in the future.

8/10 Good

frank

Stayed 1 night in Dec 2022
Response from Rachael - Front Desk. on 19 Dec 2022
Frank, we appreciate you taking the time to leave us a review. We are glad to see you enjoyed your stay and we look forward to seeing you again in the future!

10/10 Excellent

Imelda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended when you visit Swan Hill. Close to the town and eat street.
Stayed 1 night in Oct 2022
Response from Rachael - Front Desk on 19 Dec 2022
Imelda, Thank you for taking the time to leave us a review. We are glad to see you enjoyed your stay, and found it convienent for your needs here in town! We look forward to having you back in the future!

10/10 Excellent

frank

Stayed 1 night in Oct 2022
Response from Rachael - Administration Officer on 14 Dec 2023
Thank you so much for taking the time to share your feedback! We truly value your opinion.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The room was extremely clean and spacious and the bed was awesome. Thank you so much
Stayed 1 night in Sep 2022
Response from Rachael - Administration Officer on 14 Dec 2023
We're grateful for your honest review. It helps us improve and serve our guests better.

10/10 Excellent

Robert

Stayed 1 night in Sep 2022
Response from Rachael - Administration Officer on 14 Dec 2023
We're so grateful for your review. It helps us stay on the right track.

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Nice, clean, well presented rooms.
Stayed 1 night in Aug 2022
Response from Jeff on 17 Aug 2022
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Rachael - Administration Officer on 14 Dec 2023
Your review means the world to us! We're so glad you enjoyed your experience.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Clean, modern, refurbished and very comfortable.
Stayed 1 night in Jul 2022
Response from Jeff on 17 Aug 2022
Peter, it is nice to get a great reveiw, I will pass the compliment on to our staff. See you again soon.

10/10 Excellent

Jane Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Beautifully clean.
Stayed 2 nights in May 2022
Response from Rachael on 26 Aug 2022
5 out of 5! wowee! We are so glad you had a splendid stay, we strive for the best customer experience every stay and we can see we achieved that with you! Thank you so much for your review, and we look forward to seeing you again in the future!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Rachael on 26 Aug 2022
We are so glad you enjoyed your stay, hope to see you again in the future!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Rachael on 26 Aug 2022
10 out of 10! Wow! we are thrilled you had such a positive stay, and we look forward to seeing you back in the future!

8/10 Good

Darryl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from Rachael on 26 Aug 2022
Darryl, thank you for leaving such a positive rating! We are thrilled to see you enjoyed your stay, and look forward to having you back!

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good, clean, well presented property, would definitely stay again & recommend it
Stayed 1 night in Mar 2022
Response from Laura on 13 Mar 2022
Thank you, Roger, for your recommendation. We hope to see you again in the near future.

2/10 Terrible

Colin

Stayed 1 night in Mar 2022
Response from Laura - Manager on 9 Mar 2022
Dear Colin, It seems we must apologise for your less-than-stellar experience during your recent stay. I've checked your file and do not see any notes regarding what might have been a problem. Unfortunately, without any comments on your review, I do not know for what I am apologising, however, we do want every guest to have a pleasant stay and it looks as if we failed to live up to expectations this time around. Can I encourage you to communicate with me by email at info@ladyaugusta.com.au to see if we can assist you or provide feedback to our staff for a more pleasant experience. Thank you. Kind regards, Laura Ryan Manager

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a package in the mail a couple of days after departure with a ‘lost and found item’ from our room. This was above and beyond what a business needed to do, ( not even realising the item was missing) but we certainly appreciate the return of a stuffed toy at the establishments expense. It’s the little thing and generosity of people that means a lot .
Stayed 1 night in Feb 2022
Response from Laura on 13 Mar 2022
You are most welcome! We hope to see you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were super comfortable and the breakfast was tasty..
Stayed 1 night in Jan 2022
Response from Jeff on 10 Jan 2022
Paul, Thank you for the great review. Your welcome back any time your in the area.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, clean, comfortable bed, close to town centre and river attractions.
Stayed 1 night in Jan 2022
Response from Jeff on 8 Jan 2022
Damien, Thank you for the great review, we appreciate the compliment. Regards Jeff

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good refurbished Room, plenty of space. Beds extremely comfortable, enjoyed the stay.
Stayed 2 nights in Dec 2021
Response from Rachael - Front desk on 22 Dec 2021
Jeff, thank you taking the time to leave a review! We are glad you enjoyed your stay and we are looking forward to having you back in the future!

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & clean. Beds, it was very comfortable. Usually beds in motels are like a rock. I mentioned to the owner how impressed we were of the accommodation.
Stayed 2 nights in Dec 2021
Response from Rachael - Front Desk. on 16 Dec 2021
Thank you for taking the time to leave a review Helen! We truly appreciate the feedback, and look forward to making everyone's stay as great as yours was! Hope to see you again soon!

8/10 Good

coral

Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2021
Response from Jeff on 15 Dec 2021
Coral, thank you for your review, and we look forward to making your next stay even better. Regards. Jeff Ryan General Manager Comfort Inn Lady Augusta

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service
Property Great only feed back toilet seat doesn't fit properly would be a problem for elderly or young children.
Stayed 1 night in Nov 2021
Response from Jeff on 27 Nov 2021
Doug, thank you for the feed back, we are looking into the issue that you mentioned, thank you. I hope you can stay with us again next time your in our area. Jeff

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms top quality
Stayed 1 night in Sep 2021
Response from Rachael on 12 Nov 2021
Tanya! We are so glad to hear you liked our rooms and enjoyed your stay! Thank you so much for the feedback! We hope to see you again.