Swallow Grotto Tours and Activities

Well connected to transit and a nice room.

The aqua therapy pool was great, although a few jets were not working. I used it every morning. Everything was very clean, but there was a slightly odd chemical cleaner smell in spots, including. It was strongly present at the entrance and slightly present in my room. The hot spring tubs in every room are very nice and spacious, but the ventilation in the tub room is not very good, which made it a little hard to stay in the tub for long. The free breakfast food was mostly average. I really liked the complimentary fresh fruit provided in my room every day. They also provided a daily assortment of complimentary small desserts and beverages. The staff need some additional training. They were very friendly and helpful, but inadvertently rude at times. They would be speaking English just fine to me, but if my Mandarin-speaking friend walked up to us, they would stop talking to me in the middle of the conversation, start speaking Mandarin, and expect my friend to translate even though we were not staying in the same room. Only one young man who worked in the swimming pool area did not do this, so he stood out as exceptional staff. It is within 10-15 minute walking distance of shops, restaurants, and the MRT, but you do have to walk up/down stairs or hills. So neither exceptionally convenient or inconvenient. Overall, it was acceptably good value and I would definitely consider staying there again for the same price (which was about half of the Grand View Resort).

I loved my stay. The property is wonderful and clean, and the bed was so comfortable. The service was outstanding. Everyone was friendly, helpful and focused on service. Jason gave us a great introduction to our room and an overview of the amenities. He is super knowledgeable and funny. Fantastic hotel and highly recommended.