4/10 Poor
Brett
2 July 2023
Liked: Cleanliness, room comfort
Disliked: Communication
Manager doesnt honour bookings
Booked 3 bedroom rooftop apartment beachfront in January (stay was 30th June) Got 2 bedroom beach facing. Was told there was an issue with Expedia selecting wrong rooms, but wasnt good enough to let us know. Told us we got 3 bedroom too cheap and had already booked to another. Upon requesting remedy Pim (manager) came to our room and raised his voice in front of 2 children and my Wife because he was frustrated. What about the paying consumer? We didnt get anything on what we paid for OR any communication prior. We find out after weve checked in.
2nd day. No hot water. Upin checking the 2 bedroom apartment has an old 50lt hot water system (yes 50lt) for a bathroom (bath and shower) and an ensuite. This system was found to have an issue 'never seen before'.
Whilst the property itself was lovely, the disdain for us as paying consumers and the level of frustration we were put through (and having a manager raise his voice at us in our own room) is why we have severely marked this down.
Pim was more.intersted in collecting higher $$ for the room we booked than honouring the booking. Whilst he tried to find us a 3 bedroom apartment (though all booked out on our 2nd night) it was a low level, not beach front and no roof top terrace as booked.
I travel significantly for work, and have done so for 15 years. I have never came across this.
Finally got a sorry after he realised he was legally in the wrong. Will get our money back through our booking agent
Brett
Stayed 2 nights in Jun 2023