Sunrise Park Hotels, Freeport

"The peoperty itself was great. It felt safe and thr people were lovely. "

"Bad Sevice! At check-in, I was told I could not get a second key unless I paid $15/day because they thought I might be “hiding” someone. This made no sense since the booking clearly states the base rate is for two guests and the unit sleeps up to six. I was already paying for two people. The issue was never resolved. Shortly after entering, a housekeeper opened the door without knocking, claiming management sent them to check the room. It felt intrusive. During my 5-night stay, there was no cleaning, no towel, or linen service, even though other rooms were being serviced. At one point, I found a second key left in my room that was not mine, raising concerns someone had entered without notice. WiFi was another major issue. While it is advertised, it did not function properly during my stay. I confirmed the password was correct, but the connection was extremely weak and essentially unusable. When I returned to the front desk for help, I was told, without any real effort to assist, that “it doesn’t work” and that it had been an issue for weeks. No solution, timeline, or alternative was offered. One of the main reasons I booked a two-bedroom unit that sleeps multiple people was for flexibility. I have family on and off the island, and having space for visits or unexpected situations was important. I was not trying to exceed capacity or get anything for free—the room was paid in full before arrival, and other family members had similar accommodations at the same property."

"Laundry service was efficient. Kitchen well stocked. Had every thing we needed to further enhance our stay"

"Breakfast was delicious and the 4th floor view of the water and property was beautiful "

"Yes the AC was cool, My room C8 had dead roaches in it."

"I had a one night stay"

"Good bar, terrible hours (closed by 5pm). Restaurant undercooked EVERYTHING! I tried eating there twice and sent back the food both times. The room was run down and the beds were uncomfortable (could feel springs). The Taino beach resort pool was nice but no tubes were provided for the lazy river. There was no convenience store on the beach at all, had to ride ferry and wait an hour to buy anything. No supermarket even at Port Lucaya so groceries are out of the question. The whole place looks delapidated and forgotten"

"Coral Beach has a nice bar and beautiful location, but this particular unit has many problems which interupted our stay. The apartment is not well maintained with poor AC, leaking toilet, slidding doors not working ( many more issues) and the description not completely accurate. Unit owner needs to get this unit in full working order. We rented another unit at Coral Beach - and it was lovely. "

"Yes, Bar was well stocked food was available continuously. The only problem was at night the meat was dry. Otherwise the breakfast meals were fantastic. Lunch was great , suppers not so great but good for family. They were a little short of staff. I believe it was hard to get a reservation at a dining room on the facility for evening. "