Sugarwood Beach Hotels, Santa Rosa Beach

"One of the worst facilities we have ever stayed at! Filthy hallways leading to our crappy, smelly room. Carpet was so dirty I wouldn’t walk on it with bare feet! Actually put my shoes on in the bathroom after showering to keep from walking on the dreadful carpet. Interestingly enough, I checked the ratings (8.4 excellent) before booking…who is submitting these ratings??"

"Clean, friendly staff, great location and hotel is kept up to date!! Great place…would recommend and stay again!"

"The hotel was great! Very clean, perfect location and the pool area was very nice. "

"The place was terrible, the pictures lured me in, but I refused to stay there and lost the money I paid for the stay."

"Room was decent, but not best! My bed cover was wrinkled and was soiled. No hot tub available. There was only one polite person at the front desk. I asked about checking out the day before and was told no refund was available. When I went to check in they told me no beds were available and they made me wait 2 1/2 hours for checkin time when they should have just told me I couldn’t check in. The beach view was great. But the hotel overall was not a good pick for me for the price! I didn’t even stay my whole stay."

"Beautiful property"

"The staff, especially Shanice, were wonderful. They deserve a lot of credit for providing a pleasant experience, despite how rundown the hotel is. Unfortunately, the hotel is old and it shows. In our room, we couldn't find hot water, in the shower, as the handle spun a full 360...lukewarm was the best we could get. There were a number of outlets that did not work and some would push into the wall as you were trying to plug items in. The floors look, and feel, like they only get swept, by house cleaning...not mopped, which they desperately need. The bedframe was broken, but we didn't notice until my wife sat on the end of the bed and fell through! I know this looks bad, and I guess it is. I will say the stay was enjoyable but there is only so much the staff can do to prop up an aging hotel. I think the location should account for something, but this hotel is probably worth about $100-$120/night max, during peak season."

"Ok"

"Wonderful stay clean room Trish is the greatest "