Holiday Homes in Sugar Grove

"Clean, good breakfast, and friendly"

"DO NOT BOOK this hotel. I booked this on 4/3/26 through Hotels.com while driving FL-OH with my mother. We pulled in and there were no cars in the parking lot except for a couple in a poorly lit section toward the very back. The lighting is overall was poor, including inside the hotel. I drove up to look in the lobby and saw no activity- no guests, no staff. Mind you, this was a Friday evening. It felt VERY off. We drove to FIVE other hotels along the strip, no rooms available until the last one. WHY would ALL the other hotels be at full capacity but NOBODY was at this Ramada? When I contacted Hotels.com, they were polite, but as I didn’t get the extra “cancellation” insurance, I was not refunded. Hotels.com tried contacting this Ramada by phone AND email repeatedly and 1.) were put on hold and disconnected 2.) were not answered when they called back 3.) all voicemails and emails were ignored. This Ramada is not a hospitality business, you’re not safe to stay there. Hotels.com is not screening their hotels if this is still available to book through their website. "

"Check-in was a great experience. The girl at the desk went out of her way to get us in early. Breakfast was nice. Room clean and parking easy with great access to car."

"We arrived at 11 pm. It was pouring out and there is no awning/covered area for unloading. We drove to a competitor’s facility to get our overnight items ready so we wouldn’t get soaking wet. The receptionist was completely indifferent and not helpful. The hotel is clean and has lots of little thoughtful amenities that we appreciated. We woke up at 8 a.m. to someone banging on our door asking if we needed towels- no because we just checked in 9 hours ago. I mentioned this to the staff downstairs and they proceeded to yell at the employee in front of me. So unprofessional and yes- they did argue in front of me. Awkward. Breakfast was great- lots of choices including gluten free options which is not typically the case. Nice hotel, but I would not choose it again after our experience."

"Authentic early 1900 cabins. Very quiet and comfortable. We had a gas fireplace as well as baseboard heat both worked fast and well. Coffee pot is brew not K. They supplied enough coffee for mornings. Great night’s sleep! Don’t forget to try the healing water! Staff is wonderful. Would we stay again ??? Most definitely and for a much longer time."

"Clean room. All units on ground floor a plus. However no kleenex or coffee pot in the room."

"Enjoyed the stay, clean rooms, quiet, beds were comfy"

"Everything was okay except the washroom. "

"The worst place I’ve ever been in. I would warn people to stay away."