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Reviews of Comfort Inn East

2.5 out of 5
Comfort Inn East
440 Second Ave N, Sudbury, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 363 out of 1002 reviews" "
Rating 8 - Good. 403 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David, Dorchester

Liked: Cleanliness, staff & service, property conditions & facilities
Decor updated. Good included breakfast.
Stayed 2 nights in May 2024
Response from Front Office on 13 May 2024
Hi David, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service
Property is clean and convenient to travel route. Room is spacious and perhaps recently renovated. A little challenging with room on second floor and no elevator. Property has no gym.
Stayed 1 night in May 2024
Response from Kurt Thuot on 10 May 2024
Hi James, thank you for taking the time to complete an online review. We really appreciate and value your feedback and we are glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are new and refurbished well. Staff are very friendly and accommodating. Great plave to stay.
Stayed 1 night in May 2024
Response from Kurt Thuot on 10 May 2024
Hi James, thank you for taking the time to complete an online review. We really appreciate and value your feedback and we are glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

Franca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kurt Thuot on 9 May 2024
Hi Franca, thank you for taking the time to complete an online review. We really appreciate and value your feedback and we are glad you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Jo-Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and close to everything
Stayed 1 night in May 2024
Response from Kurt Thuot, Assistant General Manager on 5 May 2024
Thank you for taking the time to share your feedback, it's greatly appreciated. We are happy to hear that your accommodations were to your satisfaction. Your words will be shared with the staff. We hope to see you again soon!

6/10 Okay

Abdul Rehman

It’s was ok
Stayed 1 night in Mar 2024
Response from Front office on 3 May 2024
Hi Abdul, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we appreciate your feedback. We hope to see you again!

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good right by the highways and close to decent restaurants and quick food. Was great to see the renovations and improvements that they have done. The rooms and hallways were clean and bright. Only downside was the main entrance was under construction but minor in comparison to the rest of the hotels appearance and the staffs friendliness and helpfulness. Would stay again!
Stayed 1 night in Apr 2024
Response from Front Office on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedbacK. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Leon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and check out.
Stayed 1 night in Apr 2024
Response from Front Office on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Nasry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Front Office on 28 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Debbie

Travelled with family
It was a good stay
Stayed 1 night in Apr 2024
Response from Front Office on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Daniel

Stayed 1 night in Apr 2024
Response from Front Office on 15 May 2024
Hi Daniel, thanks for taking the time do a review. We really appreciate and value your feedback. It's always great to see such positive reviews. We hope to see you again!

10/10 Excellent

Gina

Stayed 1 night in Apr 2024
Response from Front Office on 13 May 2024
Hi Gina, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

10/10 Excellent

Tammy

Stayed 1 night in Apr 2024
Response from Front Office on 13 May 2024
Hi Tammy, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Front Office on 13 May 2024
Hi Jason, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

8/10 Good

Monique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office on 23 Apr 2024
Hello Monique, thank you for taking the time to complete a review. We appreciate your feedback and we're glad you enjoyed your stay. Hope to see you again. Take care!

10/10 Excellent

GERARDO

Stayed 2 nights in Apr 2024
Response from Front Office on 13 May 2024
Hi Gerardo, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

8/10 Good

Timothia

Stayed 1 night in Apr 2024
Response from Front Office on 13 May 2024
Hi Timothia, thank you very much for taking the time to complete a review. We really appreciate and value your feedback. It's always nice to see positive feedback. Hope to see you again!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing everything was goid
Stayed 1 night in Apr 2024
Response from Kurt Thuot on 21 Apr 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay here with us and hope to see you again soon.

2/10 Terrible

Tyrah

Stayed 1 night in Apr 2024
Response from Front Office on 9 May 2024
Hi Tyrah, thank you for taking the time to complete a review. We sincerely apologize for failing to exceed your expectations. We hope for an opportunity to properly host you in the future.

8/10 Good

Susana

Stayed 1 night in Apr 2024
Response from Front Office on 9 May 2024
Hi Susana, thank you for taking the time to complete an online review. We really appreciate and value your feedback and we are glad you enjoyed your stay. Hope to see you again soon!

6/10 Okay

Yvonne

Liked: Cleanliness
Hard to find entrance due to construction. No signal on tv. Patio door convenient with dog.
Stayed 1 night in Apr 2024
Response from Kurt Thuot on 18 Apr 2024
We really appreciate and value your trusted feedback and we are happy you enjoyed your stay! Hope to see you again. Take care!

8/10 Good

Marie Claire

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office on 18 Apr 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay here with us and hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Front Office on 7 May 2024
Hi Robert, we really appreciate you taking the time to provide us with great feedback and we are really glad you enjoyed your stay. It's always great to see positive feedback! We hope to see you again!

10/10 Excellent

Karen

Business traveller
Clean, quiet. Love that it had a microwave and a mini fridge. Newly decorated. Well stock decent breakfast. Glad I stayed there.
Stayed 1 night in Apr 2024
Response from Front Office on 13 Apr 2024
We appreciate your feedback and we are glad you enjoyed your stay. Looking forward to seeing you again. Take care!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location for my purposes.
Stayed 1 night in Apr 2024
Response from Front Office on 10 Apr 2024
We're glad you enjoyed your stay and appreciate your feedback. We look forward to seeing you again!

8/10 Good

Yifei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very good hotel
Stayed 1 night in Apr 2024
Response from Kurt Thuot on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Penny

Travelled with family
Disliked: Staff & service, property conditions & facilities
New carpet in rooms. Terrible toxic smell! Had to sleep with windows open during winter. Staff could not accommodate another room. Very disappointed for two nights.
Stayed 2 nights in Mar 2024
Response from Kurt Thuot on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovations but did not affect the stay. The room was clean, breakfast was good
Stayed 2 nights in Mar 2024
Response from Kurt Thuot on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly checknin
Stayed 1 night in Apr 2024
Response from Kurt Thuot on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations, which appear to be mostly done, are very much appreciated and have updated this long-standing inn. The heating, all amenities, beds, comfort, were exactly what we needed for our stay. The breakfast was suitable for our needs, well-attended to by the staff, and stocked up well. As for parking, especially around this time of year, some sweeping of the lot and the walkways will be essential because of all the sand that's used during the year. All in all, no problems with this location.
Stayed 2 nights in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

6/10 Okay

Michael

Travelled with partner
Was told there was breakfast until 10 AM. I arrived at 9:33 and was told they were done serving. 10 AM is only weekends. So no breakfast for me. Minor detail for some but knowing it’s a Holiday I picked a place that included breakfast.
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and feedback. We are sorry for the misunderstanding and that you missed breakfast. We hope you will give us another opportunity in the future to make your experience a better one.Lisa

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Efficient check in 😎
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your feedback. I am sorry that you did not enjoy your stay and do hope you will return for us to change your mind.Lisa

10/10 Excellent

Janet

Stayed 2 nights in Mar 2024
Response from Front Office on 13 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from Front Office on 13 Apr 2024
We appreciate your feedback and we are glad you enjoyed your stay. Looking forward to seeing you again. Take care!

10/10 Excellent

Zhong rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good job
Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have rated all 5 stars, however the property was under renovation at the front of the building, which made the aesthetics visually unappealing. Otherwise, our stay was great. Have booked a 2nd night.
Stayed 1 night in Mar 2024
Response from LISA WHITE on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Clint

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient being right beside Ontario Northland
Stayed 2 nights in Mar 2024
Response from LISA WHITE on 12 Mar 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Judy, Guelph

Stayed 1 night in Mar 2024
Response from Lisa White on 1 Apr 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

8/10 Good

Emily

Business traveller, Travelled with group
Had snacks in the lobby
Stayed 1 night in Mar 2024
Response from LISA WHITE on 12 Mar 2024
Thank you for your valued business and trusted feedback. We hope to see you again soon.Lisa White

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner to noise.
Stayed 2 nights in Mar 2024
Response from Lisa White on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

10/10 Excellent

Debbie

Liked: Property conditions & facilities
Poor TV channels. Not handicapped friendly and the pillows are awful. Beds were comfortable and the staff was friendly
Stayed 1 night in Mar 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lisa White on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

4/10 Poor

Denise

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business and trusted feedback. We love that you enjoyed your stay and hope to see you again.Lisa

2/10 Terrible

Gail

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property is under renovation. We came in on a red eye and asked for a room away from the renovation noise so we could sleep. All they had was second floor. We had heavy luggage and there is no elevator. Sad to say I should have researched it more as a nice Marriott across the parking lot! Room wasn’t very clean
Stayed 3 nights in Feb 2024
Response from LISA WHITE on 8 Mar 2024
Thank you for your valued business. Unfortunately our ground floor sells quite quickly and we did not have a room for your there. We are sorry that you found our rooms not clean. We do have a double inspections process so we will look into the situation. Thank you for your feedback.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LISA WHITE on 27 Feb 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa

10/10 Excellent

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, friendly staff, clean room, great stay overall!
Stayed 1 night in Feb 2024
Response from LISA WHITE on 27 Feb 2024
Thank you for your valued business and trusted feedback. We are happy that you enjoyed your stay and hope to see you again soon.Lisa