Portuense Holidays from AU$732

We loved the staff, the recommendations, the beautiful neighborhood, wonderful breakfasts, relaxing terrace, and beautiful rooms!

Staff is super kind, considerate and hardworking. They are informative and available through whatsapp as well in case of Emergency.

The only negative is there was an event one of our nights that went till midnight. It was very loud and hard to sleep. The breakfast was excellent and the service was excellent!

Pre- arrival: after booking, the hotel provided seamless, efficient and rapid communication with any questions and concerns that I had. In terms of airport pickups, tours, and personal experience. Arrival: we did airport pickup via the hotel and the driver Sandro was wonderful providing clear directions to our meeting point. Hotel appearance was clean, staff approachable and ready to serve . We traveled for a birthday celebration and informed the staff prior. On site they provided us with welcome drinks of choice. (It’s the small things). Rooms: appeared cleaned even smelled clean , however, on further inspection the bathroom was dirty. The bathtub had a long streak of pee stained streaked down the middle for whatever reason. As an housekeeping manager I was very displeased to see that. Front desk was speedy enough to send a houseman to clean it but no sanitizing was done just plain water. Room comfort: room was spacious and bed was comfortable. I prefer my room to be pitch black but did not get that even though there were black out blinders. The smoke detector had a blue hue to it which made sleep a bit difficult along with a flashing light in bed and bathroom. (For people who suffers with seizures can be very concerning). Surroundings: Perfect location of this property it’s within the hustle and bustle of the city but nestled away perfectly and provided quiet. There are a multitude of restaurants done the path. Would recommend.

The hotel is ideally located close to the main train station and within walking distance of the main attractions. There are numerous restaurants close by. The check in process was smooth, the only disappointment was that I had booked two rooms but we were placed on different floors. The room was a good size, the tv did not work properly and one plug socket did not work but these were not huge issues for us and I imagine if we had reported them they would have been investigated. The bathroom was great, loved the shower! The biggest bonus was the breakfast (which was included). There was a big selection (toast, pancakes, cereal, some hot meat & eggs and more plus hot and cold drinks). I would not hesitate to stay at the hotel again.