Superior Double Room

Reviews of The White Swan Hotel

4 out of 5
The White Swan Hotel
Rother St, Stratford-upon-Avon, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 533 out of 757 reviews" "
Rating 8 - Good. 174 out of 757 reviews" "
Rating 6 - Okay. 37 out of 757 reviews" "
Rating 4 - Poor. 8 out of 757 reviews" "
Rating 2 - Terrible. 5 out of 757 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

PE

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in a wonderful area of England. I hop to be back.
Stayed 2 nights in Apr 2024
Response from The White Swan Hotel on 1 May 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us in this wonderful area of England. We'd love to welcome you back anytime you're in the area. Until then, safe travels, and we look forward to hosting you again in the future!Eva - Reception Team

10/10 Excellent

Steven, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location. Lovely hotel. A great room and my wife loved the tub. Had Sunday roast in the dining room as well as breakfast, both were delicious.
Stayed 1 night in Apr 2024
Response from The White Swan Hotel on 1 May 2024
We're delighted to hear you had a wonderful stay with us! It's fantastic that you enjoyed our great location and lovely hotel. We're thrilled your room, especially the tub, met your expectations. And we're even happier to hear that both our Sunday roast and breakfast were delicious. We look forward to welcoming you and your wife back for another fantastic stay soon!Eva - Reception Team

10/10 Excellent

MICHELLE

Travelled with family
Lovely hotel with beautiful historic features. Staff very friendly and managed my request to make sure there was no down/feather bedding in the room due to allergies.
Stayed 1 night in Apr 2024
Response from Lucy on 14 Apr 2024
Thank you for your 5/5 review. We are delighted that you enjoyed your stay and that your request was fully met. We have a superb position in the middle of town and we are pleased that you appreciated the beautiful historic features that our hotel has to offer. We do hope that you will be back soon.

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Great location friendly staff
Stayed 1 night in Apr 2024
Response from Lucy on 13 Apr 2024
Thank you John for your 5/5 rating. We are delighted that you found the staff friendly and the location ideal for exploring our town. We hope to see you again soon.

10/10 Excellent

ALEXANDER

Stayed 1 night in Apr 2024
Response from The White Swan Hotel on 1 May 2024
Thank you for the 5-star review! We're thrilled to hear that you had a great experience staying with us. We strive to provide top-notch service and amenities, and we're delighted that you found our hotel to be a great place to stay in such a wonderful area. We can't wait to welcome you back on your next visit!Eva - Reception Team

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities
Everything
Stayed 1 night in Apr 2024
Response from Kind regards, Reception Team on 7 Apr 2024
We loved having you stay with us, so it is lovely to see that you have rated us 5/5. We like to provide a friendly and welcoming atmosphere, so it is great when guest recognise and appreciate this. We have many returning guests and we sincerely hope that you will be of them.

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
Not quick enough to replenish breakfast items
Stayed 4 nights in Mar 2024
Response from Kind regards Reception Team. on 7 Apr 2024
Thank you for your review of your stay with us at the White Swan Hotel. I am sorry to hear that items were not being replenished in a timely manner. This is not our usual standard and I will pass this on to the management to see what let us down on this occasion. I hope that this will not deter you from staying with us again in the future.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kind regards Reception Team. on 7 Apr 2024
Thank you for your review. We are glad you enjoyed your stay and hope to have you again in the near future!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with lovely staff. The tiles in my shower area needed some attention which I pointed out Friday morning and it was sorted Saturday morning. Although sorted, still not the standard of a 4 star hotel. Apart from it was a very comfortable stay and I would book it again if I ever back down that way.
Stayed 3 nights in Mar 2024
Response from Lucy on 28 Mar 2024
Thank you, James, for your review. I am pleased that some temporary action was sorted to immediately sort out the issue you experienced. We are fortunate to have a full time maintenance team working at our hotel so any snagging that is pointed out is then put forward for action, and if guests are present, a temporary fix is usually made in order to give the least amount of disruption. We are delighted that you will rebook if in the area. We value our loyal guests and look forward to welcoming you back.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Astynn on 18 Mar 2024
Hi Emma , Thank you for taking the time to leave us an amazing 5/5review we really appreciate this . kind regards Astynn .

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, staff all very friendly, food excellent.
Stayed 1 night in Feb 2024
Response from Lucy on 24 Feb 2024
What a great review you have given, John. The staff will be delighted that you enjoyed your stay and found the staff friendly, as well as finding the food excellent. Do return again soon

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely staff. Food very good. We were in room 107 we feel that the carpet could do with being renewed. Also the bed. Other than that it was very nice.
Stayed 2 nights in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you, Dawn for your 4/5 review. We are pleased that you found the food very good, the staff lovely and the location excellent. We are currently refurbishing the rooms and the carpets and soft furnishings in most of the rooms have already been replaced. This is an ongoing process so we hope your next stay will have you commenting on the wonderful new rooms.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite handy for RSC. (10mins walk). Good bar/restaurant options and easy to book. Food very good. Exceptionally good double glazing - room very quiet - especially for the old part. Staff were really nice from reception through to the bar/dining. Car park over the road reasonably priced compared to others.
Stayed 1 night in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you Anthony for your 5/5 ratings which are appreciated by all of the staff. We are delighted that you found all aspects of your staff so good. We look forward to welcoming you back.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely warm and welcoming pub/hotel. Staff very welcoming and friendly.Only slight problem is that it took 45 minutes for breakfast to arrive; good job we weren't in a hurry to go somewhere! Brilliant location right in the centre of Stratford
Stayed 1 night in Feb 2024
Response from Lucy on 18 Feb 2024
Thank you Kevin for your 5/5 rating. We are pleased that you enjoyed your stay and very much hope to see you again to enjoy more of our hospitality.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Astynn on 11 Feb 2024
Good Morning , Thank you for taking the time to leave us a wonderful 5/5 review we really appreciate this .And we hope to welcome you back for another stay . Astynn

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute for a 1 night stay and we wasn’t disappointed. We received a lovely friendly welcome at reception and from that moment the hotel proved to be a wonderful find. Beautifully decorated spacious and exceptionally clean room and the perfect breakfast, served by lovely friendly staff - just what we needed to be set up for the day ahead. Looking forward to staying again.
Stayed 1 night in Feb 2024
Response from Lucy on 3 Feb 2024
Thank you Amanda for your lovely 5/5 review. We are delighted that you enjoyed all aspects of your last minute stay and we are very much looking forward to welcoming you back.

10/10 Excellent

Natalie

Stayed 3 nights in Jan 2024
Response from Lucy on 28 Mar 2024
Thank you so much for your 5/5 review. It is very much appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We had a most enjoyable stay. Lovely room, really nice hotel public areas with a lot of history. Staff were friendly and helpful and the food was excellent. Location was great and there was plenty of low cost parking nearby. We would definitely stay here again
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Andrew for taking the time to leave a 10/10 review. We are pleased that all the staff you encountered were friendly and helpful and also that you found our food to be excellent. We hope to see you back soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Janet for your 5/5 review. It is much appreciated and we do hope to see you back soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
Lovely stay will come back, clean and comfortable. Breakfast was lovely, however things ran out on both mornings, whether plates/glasses / white bread , silly little things that could be avoided.
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
We appreciate your 10/10 feedback and the honestly of your comments. We will speak with the breakfast service manager and try to establish why certain food items were not replenished, as this would be what we expect. We are delighted that you found everything clean and comfortable and look forward to welcoming you back.

10/10 Excellent

Vannessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and accomodating to ensure we fully enjoyed our stay. Facilities just as we required. Perfect location to enjoy our visit.
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Vannessa for your superb praise. Our staff will be delighted that you enjoyed every aspect of your stay. We hope to see you back soon.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, friendly service and wondef double room with amazing bath!
Response from Lucy on 3 Feb 2024
Thank you Ellie for your 5/5 review. It sounds like you loved the roll top bath and found the room delightful. Hope to see you back soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent stay at The White Swan, the staff were all excellent, the room was well furnished and bathroom excellent. I eat in the restaurant fantastic breakfast and my evening meal was superbly served up. The hotel very convenient to the rail station and just a few minutes walk to the riverside...will definitely return to the hotel
Stayed 2 nights in Jan 2024
Response from Lucy on 3 Feb 2024
What a wonderful 10/10 review. We will definitely be delighted to see you back and enjoying more of our hospitality.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Nicholas for your 4/5 review. We hope to make it a 5/5 rating next time you stay!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning ‘olde world’ property with loads of character. Staff were very friendly and helpful. Breakfast and evening meals were excellent quality and value for money- would definitely stay again. Keep up the good work!
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Alan for your amazing 5/5 rating and the lovely, honest comments about so many aspects of your stay. We look forward to welcoming you back.

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lucy on 3 Feb 2024
Wow! Thank you Faye for your 5/5 review. We hope to see you back soon.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Joshua for taking the time to leave a review. We hope to see you back soon and achieve a 10/10 rating next time.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary stay
Lovely hotel with lots of character and a very central location. Friendly staff on arrival, in the bar and restaurant. Cosy, clean room.
Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Grace for leaving a 10/10 review when you stayed for your anniversary. Your comments are certainly true about our ideal central location and the wonderful authentic character of the hotel We hope to see you again soon.

10/10 Excellent

stephen

Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Stephen for your 5/5 review. We hope to see you back soon.

10/10 Excellent

Louise

Stayed 1 night in Jan 2024
Response from Lucy on 3 Feb 2024
Thank you Louise for your 5/5 review. We would love you to return and enjoy more of our hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable room
Poor check in., rooms not ready at 3pm, only one member of staff on reception. Comfortable room. Average breakfast, part buffet/part served ( slow service, had to ask for more coffee)
Stayed 1 night in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you for taking the time to leave a review. We are disappointed that you left your feedback anonymously as we feel it is difficult to get in touch and discuss your stay. It is not usual for guests to find complaint with our breakfast service, so we apologise that this was the experience you had during your stay. Occasionally we do find the Reception to be very busy and we would usually add extra staff but it seems you arrived at a particularly busy time when we weren't able to add more staff. We do hope this won't stop you from returning.

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Lisa for your 10/10 review. We are so pleased you had a fabulous stay with us. We are looking forward to welcoming you back.

8/10 Good

Jude

Travelled with family
Liked: Amenities
Location . The history of the place .
Stayed 2 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Jude for your 4/5 rating. We have an amazing location and oodles of history. Perhaps you can return soon and enjoy more of our hospitality,

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you L for a 5/5 review score. See you back soon, we hope.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Steve for your 5/5 score. We hope you will be able to return soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't fault anything , great location, beautiful old English hotel
Stayed 1 night in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Nicholas for your 10/10 review. We are so pleased that you enjoyed all aspects of your stay. We hope to see you back soon.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good days in Stratford upon Avon
The staff were so accommodating friendly and helpful.The hotel is full of character and charm.The food, particularly the breakfasts were superb. Be prepared for expensive bar prices though. Overall a gem of a place to stay
Stayed 3 nights in Dec 2023
Response from Lucy on 3 Feb 2024
Thank you Amanda for your 10/10 review. We are delighted that you enjoyed your stay and loved the character and charm. We would be so pleased to welcome you back.

10/10 Excellent

terrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous room
Beautiful hotel right in the heart of town. Just one night this time round but would definitely go back. Staff are really helpful and friendly and a fab breakfast.
Stayed 1 night in Nov 2023
Response from Libi on 26 Nov 2023
Hi Terrie, thank you for your brilliant 10/10 review, we really appreciate it. We are so delighted to hear you had a wonderful stay with us, and especially enjoyed your delicious freshly cooked breakfast. It is wonderful to hear you felt our staff were friendly, welcoming and attentive to you, your positivity will be passed on! It would be a pleasure to see you return! Best wishes -Libi

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique property! Definitely the place to be.
Stayed 1 night in Nov 2023
Response from Libi on 26 Nov 2023
Hi Hannah, thank you for your lovely review, we are delighted to hear you had a great time with us. Thank you for appreciating the quirky appearance of our historical Hotel, we hope you enjoyed the ambience and authenticity. It would be a pleasure to welcome you back in the future! Best wishes, Libi

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and excellent location
Beautiful hotel. Excellent location, close to sites and train station. Breakfast was excellent. Friendly staff. Atmosphere was fantastic. Would certainly stay again.
Stayed 1 night in Nov 2023
Response from Libi on 18 Nov 2023
Hi, hope you are well. Thank you for leaving us such a lovely 10/10 review, we highly appreciate it. It is so lovely to hear you found our location convenient for you, we are very lucky to be in the centre of town. Thank you for the positivity towards our hardworking staff, your comments will be passed on. We would absolutely love for you to return soon! Best wishes, Libi

8/10 Good

Shirley, Nicholasville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting old property. The bar and restaurant were not overcrowded. I usually avoid staying in a pub because they can be noisy at night, but this was not. We enjoyed our stay. The hotel is well-located for everything in Stratford.
Stayed 1 night in Nov 2023
Response from Libi on 14 Nov 2023
Hi Shirley, thank you for taking the time to leave us a review, we really appreciate it. We are so glad to hear you found our hotels location to be of convenience to you, we are lucky to be so central. It is wonderful to know that you felt our pub and restaurant area was not too noisy and did not affect your stay, we would be delighted to welcome you back! Kind regards, Libi

10/10 Excellent

Alessandro

Attention also to the small, very important things
Stayed 3 nights in Nov 2023
Response from Libi on 12 Nov 2023
Hi Alessandro, thank you for taking the time to leave us a review, we really appreciate it. We are delighted you had a lovely stay with us, it would be a pleasure to welcome you back! Best wishes, Libi

10/10 Excellent

Leeann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great including the staff
Stayed 1 night in Oct 2023
Response from Best Wishes, Molly on 5 Nov 2023
Hello, we would like to sincerely thank you for your lovely review and are delighted to hear that you thoroughly enjoyed your stay! It would be wonderful to be able to welcome you back in the future!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Libi on 31 Oct 2023
Hi Donna, thank you for leaving us a review, we really appreciate it. We would be delighted to welcome you back again! Kind regards -Libi

10/10 Excellent

Raymond

Stayed 1 night in Oct 2023
Response from Sol on 29 Oct 2023
Dear Raymond,Thank you for your 10 out of 10 review.We look forward to welcoming you back to our hotel in the near future.Many Thanks,Sol

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel, with so much history. My partner and I chatted about any downsides during our stay and could find none. We had room 118 and it was so quiet even with the Mop Fair going on outside. Loved the shower in our bathroom, room provisions were probably the best we've ever had. The 2 reception ladies were very polite and ammenable. Thank you Libby in particular. Bar prices were quite high but you expect that in a quality hotel in the centre of Stratford and the drinks were great. Breakfast wonderful. I never eat breakfast usually but here we paid for it, and am so glad I did. The best presented table and help yourself area I've ever come across. Will definitely be back.
Stayed 1 night in Oct 2023
Response from Lucy on 22 Oct 2023
We are delighted that you had a marvellous stay. We do try hard to make the guest experience as wonderful as possible, even when we have the challenge of the Mop Fair outside the hotel. We do hope you will be able to return soon. Kind regards, Lucy

10/10 Excellent

BEENA, KINGSTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic and charming, with thoughtful additions for guest comfort.
Stayed 1 night in Oct 2023
Response from Libi on 21 Oct 2023
Hi Beena, thank you for your 5 star review! The hotel was built in 1450, so we are delighted you took notice in the historic charm of the building. It is wonderful to know you had a comfortable stay here, we would love to welcome you back! Best wishes.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent weekend break
We booked for two nights, as a friend was getting married at wotton park. The hotel is lovely, the staff are unbelievably friendly and helpful. The only thing I would say, is the rooms are a little on the small side, but even that wouldn’t detract us from staying again or recommending this hotel. The location is perfect and only 3 minutes to walk from Shakespeare’s birth place.
Stayed 2 nights in Oct 2023
Response from Libi on 16 Oct 2023
Hi Richard, thank you for taking the time to leave us a review, we really appreciate it! It is wonderful to know that the location of our hotel was of convenience to you, we certainly are in a very lucky area. We are so delighted to hear you will consider staying with us in the future, we would love to welcome you back! Best wishes.

6/10 Okay

Douglas

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Libi on 16 Oct 2023
Hi Douglas, thank you for leaving us a review. It is disappointing to see you rated us 3/5, we would appreciate it if you contacted us and let us know what we could improve on. Hopefully we can welcome you back in the future! Kind regards.

10/10 Excellent

Graham

Stayed 1 night in Jul 2023
Response from Libi on 16 Oct 2023
Hi Graham, thank you for leaving us a 10/10 review, we really appreciate it. We would love to welcome you back in the future! Best wishes.