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Reviews of City Residence Access Strasbourg

2 out of 5
City Residence Access Strasbourg
11 rue des magasins, Strasbourg

Reviews

7.4

Good

Rating 10 - Excellent. 196 out of 966 reviews" "
Rating 8 - Good. 438 out of 966 reviews" "
Rating 6 - Okay. 213 out of 966 reviews" "
Rating 4 - Poor. 76 out of 966 reviews" "
Rating 2 - Terrible. 43 out of 966 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Yulia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place to avoid. The worst we ever had. I read reviews but I couldn't believe that it can be that bad in Strasbourg. It's dirty, old, stinky...It's not even safe to stay there ...Sink is broken, water was dripping, even top water smells bad. Dust is everythere. It completly messed up our vacation.
Stayed 4 nights in Dec 2023

6/10 Okay

Jordana

Travelled with family
Disliked: Cleanliness, room comfort
Okay in Strasbourgh
Hotel was well located to the city centre and the shopping area and Christmas markets. The property is old and not very clean. It is big enough though.
Stayed 3 nights in Dec 2023

8/10 Good

Isobel

Travelled with family
Liked: Amenities
This was a good basic hotel, but in need of maintenance. Excellent room size for 3 people, with a good kitchenette. Carrefour supermarket close by which is handy. Parking was off site - but an easy 10 minute walk. Hotel was about 15 minute walk to the centre of town, and close to the large shopping centre.
Stayed 3 nights in Dec 2023

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of repair. The facet in the sink was broken and fell off when we tried to use it and water went all over. The shower head support was falling out of the wall and made it hard to use. The floor was filthy and we had to keep to the window open because it was so hot and there was no temperature control. Everything was in disrepair. The location was good and the staff were friendly but the facility needs a lot of work.
Stayed 3 nights in Nov 2023

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness
Strasbourge
It was clean and the staff were fantastic, especially the young lady that checked us in the afternoon we arrived! The bed we slept it should be replaced. It sunk in the middle and was not very comfortable. I'm sure they could do better on this aspect of the hotel's improvement.
Stayed 2 nights in Oct 2023

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like that we had kitchen and a fridge available in our room. What I did not like was that there was only one small mirror in the room and it was located in the bathroom. I wish they had another mirror, long mirror, so you can see you entire body to check yourself and the clothes you are wearing. Also, there was no room in the bathroom to place make up items and tooth brushes so shelves are needed for that purpose and there is plenty of room for that.
Stayed 3 nights in Oct 2023

2/10 Terrible

Osaro

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Room clean but in need of upgrade. TV didn’t work. fridge was erratic ( either everything frozen, or defrosted.) Staff helpful and friendly. Location ideal.
Stayed 4 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Stay was ok.
Staff were nice and location was amazing but the cleanliness was sadly lacking. The floors were very dirty and the sink and shower were clogged. Not the worst stay by far but could have been a bit better.
Stayed 4 nights in Oct 2023

8/10 Good

Nicholas

Stayed 5 nights in Sep 2023

8/10 Good

Elizabeth

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Tsz Leung

Disliked: Cleanliness, amenities, property conditions & facilities
Pros -10 mins walk from the train station -Fridge -Receptionist is very helpful Cons -Smell in the corridor -Lift is broken -Cleaning staff entered my room twice when i was in the room -Noise isolation is not so good -Old condition of the room

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Fung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and helpful. Only one thing, the lift was out of service through my four- day stay. But the staff were helpful Nd arranged for a lower room for us and helped take my luggage up and downstairs in our checkin and checkout. That’s great.
Stayed 4 nights in Jun 2023

4/10 Poor

viorel

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was not working and we had to carry our luggage up and down the stairs for four floors. If you wanted someone to clean your room, you had had to pay extra.
Stayed 3 nights in May 2023

10/10 Excellent

Ben

Stayed 2 nights in May 2023

2/10 Terrible

Charles

Disliked: Cleanliness, room comfort
Filthy, unkept, in disrepair. Stay somewhere else!
This property was filthy! The bathroom had a persistent sewer odor. There was mold in the shower. The shower wand holder was broken so we had to hold the shower wand in one hand while trying to rinse and shower with the other. The elevator was out of order. Paint was peeling from all around the room. Hotels.com should drop this hotel from booking through their website!
Elevator out of order
Shower wand holder broken
Mold in the shower
Paint peeling from the kitchen sink
Stayed 2 nights in Apr 2023

8/10 Good

Mary

Business traveller
Liked: Cleanliness, room comfort
Lift not working
Stayed 2 nights in Apr 2023

6/10 Okay

Jovana

Disliked: Room comfort
Ok for the price
You’ll get what you paid. It is ok for this price and for the position in Strasbourg since everything is pretty much close
Stayed 1 night in Apr 2023

8/10 Good

George

Stayed 4 nights in Apr 2023

8/10 Good

Conor

Liked: Cleanliness
Stayed 4 nights in Sep 2022

6/10 Okay

GUY

Disliked: Cleanliness, room comfort
Very basic, very dirty
On arrival the hotel had not got my booking (due to a "system error") so I spent the first 30 mins walking back and forward between their two buildings at either end of the street. I eventually got my room key. The room was incredibly basic - it had clearly not been updated in many years. But the main issue was that it wasn't particularly clean. I found a long hair on my bed, there was mould all around the sink, the kitchen bin was covered in grease and bits of old food (see photos). The staff were friendly but this was not a good stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Dan Kenneth

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
For short term exchange or travel it’s ok
It is like a studio so it is useful for business or short term exchange because you can cook for yourself. I travel alone and only stay for two nights so it is ok for me. There’s a radiator in the bathroom that helps dry your clothes quickly so that you can get on the roads again. The location is ok as it is close to the city and has supermarkets nearby. However, the condition of the studio is not fancy but some parts can be seen scratched. There’s no air con but if you know when to close the curtains then it’s fine. The kitchenette is a little old but it has everything basic for cooking.
Stayed 2 nights in Jul 2022

8/10 Good

Nahed

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Olena

Liked: Cleanliness, room comfort
Хороший бюджетный отель. Всё рядом.
Удобное размещение отеля. Всё в пешей доступности, вокзал в 10 минутах ходьбы, центр тоже около 15 минут пешком. В номере есть всё необходимое, мини кухня, чайник, микроволновка, холодильник, посуда. В номере чисто, но уборка не каждый день. Если заканчивается шампунь, туалетная бумага, чай/кофе или нужна уборка номера, то нужно сказать об этом на рецепшене.
Stayed 4 nights in Aug 2021

8/10 Good

Yulia

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from delphine on 18 Feb 2020
Nous vous remercions et espérons avoir le plaisir de vous accueillir à nouveau.

6/10 Okay

Chui Yan

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Dec 2019

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Karen, Cashmere

Travelled with partner
Liked: Cleanliness, amenities
Great location and helpful staff. Very clean and the bed was comfortable. We wanted something close to the Christmas markets and this was perfect.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Need mantainance.
Stayed 2 nights in Nov 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Ian

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing stay with health hazards.
Distance from main station was more than highlighted,approx. 1.2 kms.Check-in process on 27th September with the longer dark haired girl was a great experience.We greatly appreciated her attempting to fulfil our requests.Upon entering the studio that is approx. 18 sqm we noticed that the cleanliness was not satisfactory.The bathroom was dirty and lived down with black mould forming in the shower for a while that the management clearly does not bother with (checking the work of the cleaners that they do at other serviced apartment complexes in Europe quite strictly)despite it being a serious health hazard.The mattresses were very old and too used (broken in the middle deeply).The kitchen was lack of basic things.One had hardly any space to move around in the whole room.Trains were quite noisy all day long outside as well as on Sunday night some weird shady people were grouping outside at benches and were shouting at 01:00/02:00 for hours.To be honest it was a nightmare to us,we were seriously considering checking out before we were due to as the apartment was below the level of hostel rooms all over Europe!Dirty towels and rubbish thrown around all over the hallway whilst the cleaning ladies were doing their job.Funky smell in the hallways.Wifi hardly worked during our whole stay so we had to search for a cafe shop to work at kilometres away!Toilet on the ground floor dirty...with only cold water!Abrupt too rude untrained receptionists shouting!Dr. I. Seymour ד"ר א. סימור
Stayed 3 nights in Sep 2019

8/10 Good

Jeffrey

Liked: Staff & service
Stayed 3 nights in Sep 2019

8/10 Good

Luc

Liked: Cleanliness, staff & service, room comfort
Good standard studio in the centre of Strasbourg
A good relation price/quality. The room was large, the cooking area sufficient to have small meals. Only the bathroom looked a bit tired and needed better lighting while Wifi was weak in parts of the room. Staff was very friendly and flexible. Wifi was
Stayed 3 nights in Sep 2019

8/10 Good

Andrew

Liked: Cleanliness, room comfort
Decent location and facilities for the price
Stayed here for a long weekend. Apartment was as described, with all the facilities needed for a short or long stay, though some aircon would have been welcome as the apartment was very warm. Location was decent, a relatively quiet area but close to the main station. Arrived later than planned, so I had to check in at another location, but it was just along the street, so it was no big problem. Keycard stopped working after my first day and I had to get reception to sort it which was a minor nuisance, luckily it happened during the hours reception was open, or I would have been locked out of my room. Had a pleasant stay otherwise though, and the price was very reasonable for the location and facilities.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all happy with the condition of the room
Just don't bother - we were just happy as it was the last day of our trip so we just needed a place to sleep for one night. The entire building smelled funny and the rooms smelled old. The bathroom was disgusting and basically falling apart. Just don't.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For £40 per night it's not going to be luxurious, but it was clean, safe, and conveniently located.
Stayed 3 nights in Jul 2019

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Only no have Air-conditioning
Stayed 1 night in Jul 2019

8/10 Good

Alexander

Liked: Cleanliness, staff & service
good value for money
Everything was good except the fact that there was no A/C and it was very hot in the room. I should have noticed in the description that there is no A/C in the rooms but apparently it was a bad surprise for me. But very good value for money
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This property is nice. Is close to the Gare Central, i was on city residence with 2 stars, but they also have another property with 3 stars. Everything looks nice exept the windows and curtains- they're not cleaned. The room is spacious, I had my peace, no one was entering during my stay in the room, I made coffee in the mornings, not to be late to conference, To sum up, it was nice.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple place to stay. Has the essentials for a comfortable stay.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We stay for 2 days. There were no room service. The refrigerator was stink and there is no air condition. The hotel is near the train station which is convenience.
Stayed 2 nights in Jun 2019

10/10 Excellent

Tiha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very compfy hotel
City Residence Access Strasbourg- perfectly located in the heart of Strasbourg . We had all we need in our room.It was big enough with an equiped kitchen so u can make urself food or coffee
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It is just a basic, clean room with heat. WiFi works very well. Rooms have a mini fridge and microwave. The radiator puts out heat.
Stayed 3 nights in May 2019

6/10 Okay

yeonhee

Stayed 2 nights in Apr 2019

2/10 Terrible

Boeu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was smelt of sewage. Each time we would shower , water would leak out all over the floor due to no shower screens. The shower curtain didn't do much. Cutlery were dirty, no tea towel supplied. Kettle needs to be replaced as could see a built up what looks like mineral deposits. Will not be returning to this place.
Stayed 2 nights in Mar 2019

8/10 Good

Mr Donal

Liked: Staff & service, property conditions & facilities, room comfort
Satisfied cleaning room only available for 7 days
Stayed 6 nights in Apr 2019