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"Room smelled like urine. We asked to switched rooms and they gave a cleaner fresher smelling room. "

"Loved the feel like it was an apartment!"

"I stayed at Sandman on my birthday 16 April room 816 and the front dk lady was really helpful.THANK YOU"

"Restaurant on site was very good staff were great! A good experience "

"Had a great long weekend with my elderly mum, our adult kids & grandchildren (11 of us, sadly son/fiancé couldn’t come this time). This was our first Hard Rock Hotel, tho we’ve been to other Hard Rock Cafe/restaurants, incl in London, UK. Everything was great, enjoyed the reclaimed historic factory, hubby loved playing the in-room vintage guitar (son would’ve too!), grandkids loved the pool, & we all enjoyed the arcade, Children’s Museum, etc. My mum, daughter & I bought beautiful vintage designer clothes at the hotel shop 😁 Food/service at Sessions restaurant was always excellent, but food at Beer Kitchen was mediocre :/ The only other slight negative was the in-room lighting. We didn’t like that we couldn’t turn on the hallway light without illuminating the whole room (an early riser can’t see in the hallway without blinding a sleeper), or that the bathroom light automatically turns OFF no matter how you set it :( (we leave bathroom light on & door open to find it at night without a light :/ Also, clock had a big nightlight on back that my son-in-law said during our first breakfast- “was too bright for him”. So that night, we moved it from the nightstand to the bathroom, & it made a perfect night-light to find the bathroom ;) Minor nuisances in an otherwise perfect family stay! Great for our WHOLE group, from grandchildren (unborn, 2, 4, 6 & 8 year-olds), to adult daughters/son-in-laws (34-40 yr olds) to us (64 yr olds) & an 85 yr old mum :) Highly recommended! "

"Good, restaurant not yet working, builing older so heat from central unit in livingroom.. a bit noisey "

"The suite was amazing, probably one of the nicest suites we have ever stayed in and the cleanest. The balcony and view of the golf course was fantastic! Saint Mary's is a cute little town with a few shops and restaurants. We ate dinner at the Social 31 restaurant which is owned by the golf club, it was just a few minute walk up the fairway. Service and food was excellent. We ate breakfast at the Sunset Diner, a cute little local restaurant with great food and service. We also dropped by Stratford on the way home, only 20 mins away and a great Country scenic drive, tons of shops and restaurants there. We definitely will come back to the Penrose Suites!!"

"Very clean, no breakfast included which was a letdown"

"Easy parking nearby at Covent Market. Staff have voucher for reduced rate. Near Richmond Row and many restaurants and OHL Knights and Grand Theatre. Spacious rooms. Soaker tubs. Nice aesthetic. Free refreshments in lobby. One of my favourites in London."