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"Very satisfied with my stay, definitely would go back next time I’m in town"

"Great"

"My stay at the Comfort Suites Fairview Heights–St. Louis was horrible. The hotel is extremely outdated, poorly maintained, and smells terrible the moment you walk inside. The online photos are misleading and do not reflect the actual condition of the property. The carpets, walls, furniture, and elevator all looked worn down and dirty. The indoor pool looked unclean, and I was locked out of my room twice because my key card stopped working. The worst part? I was bitten by what appeared to be bed bugs. When I reported it, the front desk acted unconcerned and the manager promised reimbursement that I never received. Afterward, they stopped responding completely."

"The rooms were clean but outdated and in need of repair or upkeep. The breakfast consisted of one waffle maker white bread for toast instant oatmeal packs and stale cereal. We have stayed here multiple times over the last 4 years while visiting our daughter in college and it has gone downhill since. "

"Good breakfast. Room seemed smaller than others we’ve stayed"

"We"

"Wish there was a refrigerator in room. People down hall alottle loud after 10pm"

"Yes to all."

"Check in took a very long time. Staff seemed confused and struggled with the computer. Upon check out, I realized that I left some clothes hanging in the closet in the room. I messaged the hotel. No response. I called the hotel, he took my info and said he'd call back. That was five days ago-no response. For me the mattress and pillows can make or break a hotel experience, and although this hotel was about average in most ways, the bed was truly the most uncomfortable bed I've ever slept in. I would definitely not stay here again. "