Family Hotels & Resorts in St. Helens from AU$85

"Yes"

"Person in charge was so dismissive, abusive and I would say discriminatory, that I asked him to cancel my reservation; he said he would after being also so kind to offer to call the police “because of my attitude”."

"Um"

"The “suite” was extremely disappointing. The entire hotel smelled musty, and it seemed like the hotel tried to mask it with an overwhelming amount of air freshener, which only made the smell worse. The sofa was absolutely disgusting — heavily pilled, worn out, and looked dirty enough that I didn’t even want to sit on it. Overall, the room felt poorly maintained and nowhere near what I would expect from a suite experience."

"Some of the First floor rooms feel like you are in the basement"

"The hotel has a warm, wood-based feel that gives it a character not shared by most commercial hotels. Our room was large and comfortable. A drink in the lobby restaurant was expensive, but well-made and generous in size. The surroundings are quiet, tree-shaded, and peaceful. We would happily stay again."

"Thankfully, it was just me, not a bad spot if you need a bed. The pool/spa was closed, no apology from staff, and no reach out before the stay. There was holes in the walls, musty smell all thru out, hair in the tub upon arrival, and trash left behind the toliet when i got the room. Thankfully, the bed looked clean (I stripped it back to look for hairs.) Would not stay again unless the spa is open. Breakfast looked pitiful, and there were no ceiling tiles in the hallway with insulation hanging out."

"Everything was great! Food w"

"Paint failure in the bathroom, had chips falling off while showering. The carpet trim came off with no hesitation."