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Reviews of Hampton Inn & Suites Chicago/St. Charles

2.5 out of 5
Hampton Inn & Suites Chicago/St. Charles
2875 Foxfield Rd, St. Charles, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 592 out of 879 reviews" "
Rating 8 - Good. 211 out of 879 reviews" "
Rating 6 - Okay. 51 out of 879 reviews" "
Rating 4 - Poor. 14 out of 879 reviews" "
Rating 2 - Terrible. 11 out of 879 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great large spacious room. The room was very clean and the breakfast was excellent.
Stayed 3 nights in Apr 2024

10/10 Excellent

Irene, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff! Clean and comfortable!
Stayed 2 nights in Apr 2024

10/10 Excellent

Toots

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay for a school event at the Hampton. The breakfast was decent, the staff were friendly. The hotel is definitely older and could use some updates, but our room was overall spacious and clean.
Stayed 2 nights in Feb 2024

8/10 Good

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are large and comfortable, very clean. Staff was welcoming. breakfast was as expected/decent.
Stayed 1 night in Mar 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Edward

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas A, Vero Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here
Stayed 2 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Annie S

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024

10/10 Excellent

William Scott, Forest

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay. Highly recommended.
Stayed 3 nights in Feb 2024

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The breakfast was good. Had red velvet pancakes with real whipping cream.
Stayed 2 nights in Feb 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the snack bar and coffee and tea available and free.
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023

10/10 Excellent

Karlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Charles Hampton Inn is located adjacent to a strip mall for some eating and coffee choices. The property and area is quiet and safe. The hotel is older, but clean and well kept. The hotel staff, especially Kat, was outgoing and professional. Because we were going to arrive to the hotel after 10:00, we chose our room online earlier in the day and checked in digitally using the Hilton app, which was super easy. The breakfast was the usual Hampton Inn buffet, and was very good! The breakfast hostess kept the dining area neat and tidy. She needs a tip jar! The fitness center is okay, but no machines to use. We didn't utilize the pool, but it was open and available and looked clean. We will definitely book this property again when we travel to the area to see family!
Stayed 1 night in Jan 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Melanie

Stayed 2 nights in Dec 2023

10/10 Excellent

Denise

Close to my family
Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jasmine

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Broken dirty tile in the bathroom had to ask for cleaning supplies to clean it myself because housekeeping was gone for the day.
Stayed 2 nights in Dec 2023
Response from Management Team on 19 Dec 2023
Dear Jasmine,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation. Thank you for sharing your feedback and we would love the opportunity to provide you with a better experience in the future.

10/10 Excellent

Sloan

Stayed 1 night in Dec 2023

10/10 Excellent

Uyuky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff and conveniently nearby to my event.
Stayed 1 night in Dec 2023

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Play to Stay for Family/ Business/ Casual
Excellent from start to finish. Check-in was efficient and the desk agent was personable, informative and all-around helpful. Our room was clean, with working everything and clean towels - a huge step above other similar-priced hotels in the area. Highly recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gina

Stayed 2 nights in Dec 2023

10/10 Excellent

carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Petya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Arkady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake Charles/Fox River area combines the unique appeal of a settled old fashioned town with multiple places to dine & tour. As well as an upcoming expanding business community.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Professional and welcoming check in team. Hotel lobby was inviting with excellent, fresh brewed complimentary coffee. The room was extremely clean and comfortable. Morning breakfast was tasty with an attentive & helpful staff. I highly recommend this hotel for business or pleasure.
Stayed 1 night in Nov 2023

10/10 Excellent

Christina S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming. Quick check in. Room clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh, clean, updated room.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and great breakfast!
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. All went well.
Stayed 1 night in Nov 2023

10/10 Excellent

Bevery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be better Staff was hard to understand
Stayed 1 night in Nov 2023

8/10 Good

Judy

Stayed 2 nights in Oct 2023

10/10 Excellent

John, Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve already added above.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Nice hotel! Only issue was the beds are very firm, the sheets were fairly stiff, and the comforter was incredibly heavy. This made sleeping a little bit difficult but overall still a good stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angela

Stayed 2 nights in Oct 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, clean comfortable bed nice room. The staff was excellent and courteous. Stayed there 3 nights
Stayed 3 nights in Oct 2023