Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a great week until the AC went out in the unit at 7pm the final night. Maintenance couldn't fix the unit which didn't surprise me considering the time, but the lack of concern of my families well being by the management was completely unacceptable. A maintenance man said he would contact management about what could be done considering it was over 90 degrees in our condo. He never came back with an answer or fans to try to make the night bearable. When I went to checkout the next morning and talked with Marie, the Manager about some kind of reparation for what we went through for the last 14 hours, she said she would look into it and contact me. It has been almost 3 days and I have not heard from her. From management, maintenance, to the answering service, their empathetic response was completely unacceptable for the amount of money you spend for the unit