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Reviews of The White Hart Hotel

3 out of 5
The White Hart Hotel
23-25 Holywell Hill, St Albans, England

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 256 reviews" "
Rating 8 - Good. 106 out of 256 reviews" "
Rating 6 - Okay. 36 out of 256 reviews" "
Rating 4 - Poor. 17 out of 256 reviews" "
Rating 2 - Terrible. 16 out of 256 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicos, Nipomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel conveniently situated in downtown St Albans across from the famous cathrdral
Stayed 1 night in May 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Authentic period hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Nicos, Nipomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice historic building, very good and friendly service
Stayed 3 nights in May 2024

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was on the top floor. The room was very tired, carpet stained, grout in bathroom was needing a good clean. Parking is free for residents but the car park is very tight. The staff were friendly. Pianist in the bar was very good.
Stayed 1 night in Apr 2024

8/10 Good

Tony

Liked: Cleanliness
Stayed 3 nights in Apr 2024

2/10 Terrible

RHETT

Stayed 1 night in Jan 2024

10/10 Excellent

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room in excellent location
Very good size room, clean, good bathroom, tea/coffee making facilities, excellent breakfast, friendly staff, reasonable price, perfect location
Stayed 2 nights in Feb 2024

6/10 Okay

Oliver

Business traveller
Stayed 3 nights in Jan 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Fourteenth century Inn, but very well converted. Shame they aren't allowed to put in a lift! Excellent base for exploring the town, about 100yds from cathedral and High Street. The staff were pleasant and helpful. Will definitely be going back!
Stayed 5 nights in Dec 2023

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The White Hart Team on 21 Dec 2023
Hi Martin, Thank you kindly for your review. We are glad to hear that you had enjoyed your stay with us, and would love to welcome you back to stay again in the future. Many thanks, The White Hart Team

2/10 Terrible

Chris

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great town centre hotel
A great town centre hotel with parking and fantastic breakfast - just across the road from the magnificent Cathedral
Stayed 2 nights in Nov 2023
Response from The White Hart Team on 21 Dec 2023
Hi There,Thank you for your lovely feedback, We are so glad to hear that you had enjoyed your stay, and hope to welcome you back in the future. Best wishes,The White Hart Team

4/10 Poor

Linda

Stayed 2 nights in Nov 2023

6/10 Okay

Rogerio

Stayed 1 night in Nov 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a one night stay at the White Hart. The room was large and comfortable. The food was great. We had burgers that were excellent, freshly made with crunchy pit prop chips. We ate in the bar, but could have eaten in the restaurant. Parking at the rear or the property was ideal. Only a 5 minute walk into the town centre. Well worth considering if staying in St Albans.
Stayed 1 night in Nov 2023
Response from The White Hart Team on 21 Dec 2023
HI Gary,Thank you kindly for your review. We are so glad to hear that you had enjoyed your stay with us in addition to the food, parking and location. Many thanks,The White Hart Team

6/10 Okay

Margaret

Liked: Staff & service
The hotel is 600 years old with all the querkiness that comes with an ancient property, uneven floors etc. The 4 poster bed was comfortable the towels fluffy the bathroom excelent. However the room was tired and could do with new carpet blinds and lampshades. However this would not stop us using it again
Stayed 2 nights in Nov 2023
Response from The White Hart Team on 21 Dec 2023
HI Margaret, Thank you for your feedback, We are glad to hear that you had enjoyed your stay. Thank you also for your suggested improvements, we have looked into this and are currently making changes to these. We would love to welcome you to stay with us again in the future.Many thanks,The White Hart Team

10/10 Excellent

Edoardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it's our 6th or 7th time in this hotel and every time is wonderful. The staff is really friendly and the room are clean and lovely. The hotel is amazing due to his Tudor heritage and everything around is reachable with only 5 mins walking. Definitely the hotel to stay if you visit St.Albans.
Stayed 1 night in Nov 2023
Response from The White Hart Team on 21 Dec 2023
HI Edoardo,Thank you for your feedback. We are glad to hear that you had enjoyed your stay with us, in addition to the staff and cleanliness of your room. We hope to welcome you to our hotel again in the future,Best wishes,The White Hart Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Cold room on a cold night.
Nice staff, dated place but comfy. Room was ice cold when I walked in and never really warmed up. The water took several minutes of running to get warm too. Mould around the shower and floor. Probably due to saving on the heating bill.
Stayed 1 night in Oct 2023

8/10 Good

PM

Liked: Cleanliness, property conditions & facilities, room comfort
A stay in the past
The White Heart in St Albans is a step back in time. The Tudor building has low ceilings and wonky floors,but that is part of the fun. We had a great time
Stayed 3 nights in Oct 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really not a great place to stay
Very old very tired hotel broken bed dirty dusty room can’t even give this a 1 star review. Should of stayed in the travel lodge up the road cheaper with air con and less road noise
Stayed 1 night in Sep 2023

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Quirky and interesting hotel
Lovely old hotel, very quirky by todays standards. Place has real character and charm. Not ideal if you have mobility issues as most of the floors upstairs are not level due to age of building. Facilities in the room were good, tea and coffee, kettle, iron and ironing board present and working. Enjoyed our stay.
Stayed 2 nights in Sep 2023

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel. Quaint is probably a good description. If you are into 5 star luxury not for you. Beautiful old building with wonderful staff
Stayed 1 night in Aug 2023

6/10 Okay

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Manjula

Stayed 1 night in Aug 2023

6/10 Okay

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Edoardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our 5th time at the hotel and we really love it. It's in amazing location, the staff is super friendly and the hotel itself beautiful. The bar is a little Jewell and we are definitely coming back.
Stayed 3 nights in Aug 2023

10/10 Excellent

Barry

Stayed 1 night in Aug 2023

10/10 Excellent

Alyson

Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable overnight stay
Stayed 1 night in Jul 2023

10/10 Excellent

Ian

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Interesting, historical building
In an amazing centuries-old coaching inn. It is quirky and without a straight edge in the whole of the building and full of character and history. The uneven floors and narrow staircases are not easy for guests with mobility problems. The room and carpets could have done with a proper clean but a was fascinating place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is unique and full of character and very honest. Will stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Samuel

Stayed 3 nights in Jun 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was amazing - so polite, welcoming and friendly. Had a great stay. Definitely stay again.
Stayed 1 night in Jun 2023

4/10 Poor

David

Travelled with group
Liked: Cleanliness
Very disappointing!
Had an issue parking my car on arrival, but managed to do so in the end. Room was small, power out of the shower was really weak, which was frustrating as needed a good shower especially as the room had no air con. Staffing level was inadequate, as breakfast in the morning was so slow, one girl on her own, and would not surprise me if she was also cooking the food! The food itself was just about edible, incapable of cooking fried eggs as they were served hard despite asking for runny eggs. A lot of people were frustrated and sympathy was with the young lady who was doing her best. When I checked out unbelievably I was checked out by the girl who was serving breakfast!!! The lady in the back office seemed incapable of working the payment card and called her to the reception. Neither I nor my friends in the group would consider staying in this hotel again.
Stayed 1 night in Jun 2023

6/10 Okay

Pat

Travelled with group
Good location
Comfortable stay. Hotel in need of refurbishment. Near good restaurants and shops and St Albans Abbey train station.
Stayed 2 nights in Jun 2023

6/10 Okay

Ann Marie

Business traveller, Travelled with partner
Very old building so you need to accept its limitations. Blackout curtains would definitely help rooms on the front.
Stayed 1 night in Jun 2023

10/10 Excellent

Derek

Stayed 1 night in Jun 2023

6/10 Okay

Bruce

Disliked: Property conditions & facilities, room comfort
Very basic.
The room was very basically furnished, tired and no thought of decoration. The service was respectful but insufficient staff.
Stayed 2 nights in Jun 2023

6/10 Okay

Howard

Travelled with partner
Liked: Staff & service
Room small and not well presented, bathroom not fot for purpse with only haf size basin and shower tiles, ceiling and grouting in need of renewal.
Stayed 2 nights in Jun 2023

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service
Lovely old pub. Unfortunately when booking in tha man wasn't very friendly didn't even say have a nice stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Desmond

Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy, shabby but definitely not chique
Bed was hard and uncomfortable. This was advertised as a"superior room" I'd hate to think what a standard room was like! The room was plain with no decoration or artwork, the floors and ceiling creaked with every movement by myself and others, the shower took over 5 minutes to warm up every morning, noises during the night including the creaking, noises outside and bins being moved at 5:30 on morning!!
Stayed 3 nights in May 2023

4/10 Poor

Irene

Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Property conditions & facilities
Very quirky with loads of history. Would not suit those with mobility issues. Typical old property upstairs with uneven floors and many steps. The room was spacious and comfortable and the breakfast excellent.
Stayed 1 night in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023