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Reviews of Quality Inn US65 & E. Battlefield Rd. Springfield

2.5 out of 5
Quality Inn US65 & E. Battlefield Rd. Springfield
3330 E Battlefield St, Springfield, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 792 reviews" "
Rating 8 - Good. 288 out of 792 reviews" "
Rating 6 - Okay. 102 out of 792 reviews" "
Rating 4 - Poor. 57 out of 792 reviews" "
Rating 2 - Terrible. 39 out of 792 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lowell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble getting key cards to open door.
Stayed 1 night in May 2024

10/10 Excellent

ALVIN, Skiatook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room and comfortable bed. The breakfast had eggs, sausage biscuits and gravy with cereal and waffles. Very nice front desk ladies checking in and out. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kay

Needs an ice machine.
Stayed 1 night in May 2024

10/10 Excellent

JONATHAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice staff
Stayed 1 night in May 2024

8/10 Good

Leandre

Business traveller
Liked: Amenities
Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Abbey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our door would not lock. It took a bit for someone to get to the room but they got us moved to a new room where the door did lock. They were very kind. I was surprised they weren’t aware of the door not working since I would think they’d check that when readying rooms but was glad to have a different room that was safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It had a great bed.
Stayed 1 night in Apr 2024

8/10 Good

John

Stayed 2 nights in Apr 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Frank, RIO RANCHO

Travelled with family
Liked: Cleanliness, staff & service
There is room by the sink for a full width cabinet but they used a narrow cabinet with wasted space in the room beside it.
Stayed 1 night in Apr 2024

2/10 Terrible

Marie

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were good, staff was nice. Toilet ran all the time and they charged me twice.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with family and small children
Liked: Staff & service
The lady at the front desk was very professional, welcoming, kind, and helpful. A for her! Here are the pluses and minuses - The room - TV, fridge, microwave were great The room was ok, the bedsheets were clean and the bed was comfy, except for the top covers - aka bedspreads, theylooked like they had stains on them. The tub faucet was rigged and the tub had a broken spot in the bottom. I put a towel down. The room curtains were see through in spots, stairway was kinda dirty. Overall - the Quality Inn gets a C from me. The price was great, the manager ? - front desk was great and inckudes real waffles, biscuits & gravy, , juices, coffee, and more!
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Travelled with family
Liked: Staff & service, amenities
Ok for the price, bed was very comfortable, living room chair and ottoman were old and dirty, floor/carper clearly had not been vacuumed and cleaned in awhile, toilet seat in the one bathroom had a big chip in it
Stayed 1 night in Mar 2024

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Trip to Kentucky. Planned to stop at your hotel on way home. My sister (who was traveling with us) had a heart attack the night before we were to leave. She had surgery this morning. Is still with us. As you might expect, I didn’t even think about the reservation with you. I called when I realized it but was told I couldn’t get a refund or even allow me to use it when we get to come home.
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Its proximity to medical facilities
Stayed 1 night in Feb 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service
It was good for price nice newscasts
Stayed 1 night in Feb 2024

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service
My door faces the McDonalds drive through...a busy highway...road and steps to upstairs. I was given a handicap room. Theres a large gap under my door that you can see through to the outside. I rolled up a towel and shoved it under so there wasnt a gap. Bed was clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Rude Staff
Sandy the front desk attendant is rude and prejudice! I checked in on a Thursday night and had been there with my wife and service dog who is a Great Dane. On Saturday morning my wife and I went for breakfast and came back 30 minutes later and we were locked out of our room, at this point we were told that we needed to pay a pet fee for my service animal and that he couldn’t be a service animal because of his size. Keep in mind we also paid Ms Sandy for an additional night before leaving for breakfast so I refused as I had been at the property and it hadn’t been an issue but Sandy then attempted to charge me an additional fee for having him by charging the card on file! Upon entering the main office I was told to calm down several times when I was only attempting to make sense of the situation and I was told that I should leave and that I wouldn’t be refunded for the two additional nights left on my reservation! I would strongly suggest that if you are a POC to STAY AWAY! Management didn’t even access the situation and as a veteran who proudly served I have never been treated this poorly!
Stayed 3 nights in Feb 2024

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly and helpful staff. It’s appears to be an older property and is a bit worn and run down looking. The parking lot and ground level was trashy and needs maintenance. Our toilet didn’t work properly. Room was clean but worn looking.
Stayed 1 night in Feb 2024

10/10 Excellent

Robin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $56 you're not getting a suite at the Waldorf Astoria, but what you do get is a decent room, comfy bed and courteous staff. My only complaint was the room, while clean, smelled like stale cigarettes I mentioned this to the desk clerk as we were checking out and she was very apologetic about it. .
Stayed 3 nights in Feb 2024

8/10 Good

Mary

Stayed 1 night in Feb 2024

8/10 Good

Nikki

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was excellent and ALMOST worth the negatives. I would love to know the brand of sheets. The guy working reception was nice. The room needs updated. The furnishings were fine but carpet in hotels are disgusting and this one was badly stained. Our only major issue was the cold shower. I decided to go with it since cold showers are supposed to be good for you but my husband was miserable and couldnt get warm afterwards. We will not be staying again.
Stayed 1 night in Feb 2024

10/10 Excellent

Jimmy

Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV wasnt working desk manager fixed it.
Stayed 1 night in Jan 2024

8/10 Good

Catherine

Stayed 3 nights in Jan 2024

10/10 Excellent

David, Buda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Misty

They would not let me stay since I live in Springfield. They said I would be credited my money back, but it still has not been credited to my credit card.
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Stayed 1 night in Jan 2024

6/10 Okay

Amber, Cape Girardeau

Business traveller
Liked: Cleanliness
Disliked: Amenities
Overall this property was fine for the price. However, I do feel like they could spend some money investing in New linens. Adjusting and fixing shower head heights and things like that. But my biggest issue was the clerk who checked me in did not know how to register a tax exempt guest. So I was charged for tax even though I had a tax exempt letter but she did not know how to attend to that. So I was able to email it the second day but the charge had already gone through and now I have to wait for the tax to be refunded. All around inconvenient.
Stayed 4 nights in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Steve

Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
It was alright
The room served the purpose. Wasn't happy about the noise but whatever.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with the area and the price of our accomodations! There was a hiccup with our reservation but we were able to sort everything out. The room was nice and clean for a budget friendly option.
Stayed 1 night in Dec 2023

10/10 Excellent

sara

Very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Angelina, Lakeway

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frank
This was a quick overnight trip for us, and we were pleasantly surprised at the condition. That staff were very friendly and the breakfast buffet was greatly appreciated and well stocked, and very delicious. We'll stay there again when we are in Springfield, MO
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

2/10 Terrible

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Angela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom were dirty still. Sink drain was clogged big time. Toilet felt broke, very shaky.
Stayed 2 nights in Dec 2023

10/10 Excellent

Amanda

Stayed 2 nights in Dec 2023

8/10 Good

scott

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Pamela, Elk Point

Travelled with partner
Excellent breakfast , friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michele

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that I could bring my dogs. They put me on the first floor without asking. There is plenty of room for them to snoop and do their business. The staff is outstanding!
Stayed 1 night in Nov 2023

10/10 Excellent

Kristi, Rogers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy intersection, but did not hear traffic (we were close to the road). Very comfortable beds. Even though doors are exterior, we did not have a draft and were comfortable all night (down in the 20's). Breakfast was good, staff was very pleasant. We'll stay here again.
Stayed 1 night in Nov 2023