Spring Mountain Ranch Holidays from AU$1,507

Accessibility and friendly staff

The pool, wish it had night swimming

Horrible experience at LV Virgin for my daughter’s wedding! Booked a Corner Grand Suite for her & her fiancé months in advance. When they arrived at checkin time their room wasn’t ready, they were told that 3pm is the start of checkin but not guaranteed. They came back and they were put in a crappy room overlooking exhaust vents. I complained to hotel and Expedia and best I could do move them next day! That night they found out that their Best Man was able to checkin early plus got upgraded to a suite!! Not to mention I contacted the property ahead of time to let them know they were there for their wedding. Worst customer service ever! Checkin for another room was an equally horrible experience! The room was for 2 other wedding guests and was booked on a package thru Expedia. For some reason only 1 guest was listed at the hotel, the “non-listed” guest arrived earlier and was told they could not checkin until the other guest arrived! The other guest wasn’t arriving until the next day, so I had to spend almost 2 hours on the phone…finally Expedia agent talked to the front desk manager and sent over a confirmation that both guests should be listed and that it was a glitch in the hotel system. Adding insult to injury, at checkout we were charged a daily resort fee, which was supposed to be included on the package we booked and also found out we were supposed to have drink credits that they never gave us! It’s too bad that the service stinks because it’s a beautiful property!

The room was clean. The staff was friendly.

In a resort of that size, you'd think there would be enough hot water. There wasn't. It was a real drag. Everything else was OK. Thank you - Joe