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"Besides the too soft mattress, this hotel was excellent on all other fronts."

"Excellent!"

"Nice hotel. Good food. We did not use the pool or gym."

"Every hotel I stay at, I pull the sheets back to check for cleanliness and bed bugs. This hotel was no different and when I pull the fitted sheet up, the mattress pack had hair and crumbs on it and was visibly used. I called the front desk to request a clean mattress pad and was told to come to the front desk to get it. Once there, I was told “this is the only one you will get”. Upon returning to the room and removing all the bedding and pillows to put on the new mattress pad, I discovered it was a full size pad and not a king size one. By this point we were frustrated and just put the fitted sheet on without a mattress pad. Later, it was discovered that the blanket (not the comforter) also had not been changed as you could smell the previous man’s cologne on the top edge of the one side of the bed. By this point, we should have requested a refund and went elsewhere and I regret not doing so. The rest of the room, hallways and lobby “appeared” clean but who knows. If the bedding wasn’t washed, what else ISN’T clean. I washed all solid surfaces with sanitizing wipes after this as I could not trust how things were cleaned. Staff were little help with all of."

"Get ready for first class experience "

"Staff was great! Will stay here again."

"Parking close and easy. Upgrading was well worth it for extra room."

"Beautiful, spacious rooms. Comfy bed & pillows. Great enormous bathroom & shower. Roof top seating is fun with full bar and pizzas or appetizers. Indoor bar makes delicious drinks. Fancy chocolates at check-in and amazing coffee bar for the mornings. Noah the Valet is fast and very nice. Perfect stay while in La Crosse"

"We have a 2 year old and a 15 year old. Both had a great time. Clean rooms. "