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"The Reverie looks great initially but on closer inspection is a bit tired. The pool area is showing signs of wear and tear and should really be refurbished. The hotel policy on room access is an excellent example of how to alienate your guests. We arrived on a flight from London and had booked one of the hotel cars to meet us. This got us to the hotel at 7.15am. We were told that check-in was at 2pm but that our room was available if we wanted to pay. The cost was half the nightly rate, and we could access the room from 9am or a full night’s rate if we wanted immediate access. Or we would have access to the room from 12.30 for free. I offered to pay the half nightly rate with immediate access but was told that was not possible and it was hotel policy. I totally appreciate that if you want to guarantee access to your room for an early arrival you need to book and pay for the preceding night. However, being told at check-in that the room is empty and therefore available but only for a significant fee is a poor business policy and suggests a money grabbing approach. I have never experienced this kind of policy before at other hotels in similar circumstances. If the room is available access has been granted. If it is occupied, no problem. "

"Yes"

"Best of the best"

"Spa looks great but I didn’t try so I don’t know yet. "

"After arriving after 22 of travel and being a platinum Expedia member the lady takes my payment and then says oh you only booked for one person so now you must pay 500,000 dong each day more. It was a total oversight when I booked but seriously my membership should be giving me an upgrade to a suite. They had space as I checked before but she wouldn’t upgrade me. I was given 202,000 food and drink card like many others get. That amounts to very little and they would even accept it in the lounge because it was happy hour. I disappointed. Expedia I have been loyal to you for many many years and I never get the upgrades. I would prefer to hear back from you to sort this out. You also make it very difficult to connect by chat as you disable the text feature and you don’t have what’s app. "

"Meet my expectations "

"We had a spacious room. The kitchenette was nice. "

"Customer service desk"

"Staff courteous, room clean, gym in poor state "