6/10 Okay
Ashleigh B.
8 July 2019
Liked: Location, listing accuracy
Nil customer service and extremely loud neighbours
Upon arrival at the real estate, the lady handed me a bunch of keys and told me that was it. No direction on where the property was located, how to enter the property once we found it, no recommendations of where to go/what to see, no have a nice stay/let us know if you need anything. It was a less than ordinary experience.
The floors had lots of dust/debris and black hairs (we are both fair and certain they were not from us) and while the place reeked of bleach, it didn't appear to be actually clean.
The listing on Stayz did not say that towels/sheets etc. were not included in the booking and we were only advised of this once we received an email from the real estate confirming the booking some time later. Not a big deal however we would have booked elsewhere for ease of stay to not provide this ourselves.
Whomever was staying upstairs spent the entire time running up and down the stairs, slamming doors, moving furniture at all hours of the morning and night. Not the real estates fault but still made the stay negative.
When we return to SWR, we will be choosing to stay elsewhere - not because of the fact there was no linen/towels, however due to the lack of customer service we rec'd when we arrived.