South Kensington Holidays from AU$810

I had a pleasant stay at the hotel. The staff was friendly and welcoming, and everything was clean and well-maintained. Overall, a comfortable and enjoyable experience.

Comfortable Stay with Seniors, but Disrespectful Service Moments I stayed one night at Arlo Washington DC with my senior citizen parents. As an Expedia Blue Premium member, I expected a smoother and more respectful experience. While there were some positives, multiple service gaps left us disappointed. Positives: • Smooth check-in • Room and washroom were clean • Housekeeping was helpful, despite a language barrier (staff spoke Spanish; I speak English) • Restaurant staff was polite and professional • A 30-minute late checkout was granted, and a short grace period was appreciated Issues That Shouldn’t Be Overlooked: • The room had very limited walking space and did not meet expectations • AC wasn’t working at check-in; after it was fixed, a technician oddly returned again • The hotel’s AI phone system made real communication difficult • A $15 restaurant discount was honored at the restaurant but rejected at checkout, which felt disrespectful and dismissive — it was only honored after cross-verification • I’m still disputing a 20% tax charged on restaurant food, which feels excessive • Luggage assistance took 25 minutes after checkout, during which time the room’s AC had been shut off, making the wait extremely uncomfortable for me and my elderly parents Inconsistent communication at the front desk — I received an email confirming a 12 PM checkout, but was told at check-in that it was a mistake. Although it was eventually honored, the situation was poorly hand

The Omni is a beautiful hotel, with a fantastic staff! The main entrance is absolutely breathtaking. The pool is great and all the restaurants are fantastic!

Clean and close to dining options

It was in a very convenient location from the Train station and within walking distance to the capitol. There were stores and places to eat within walking distance as well as a nice stroll ( 20 minutes) to the Walter E. convention center area. The food at the in house restaurant was good as well as the breakfast. They had everything that I liked . The Room was very nice but we had an inside room so no street view. Loved the desk help and the greeters. Made us feel welcomed and accommodated us when we needed something or had a question. We loved the European vibe. Love the coffee bar on the floor setup. Now the only thing I did not like was the odor on the floor we were on. If they would make sure the air system had a nice clean sent. I think it was the water used to mop the floors.... Get some Fabuloso or something.