South East Lake Hotels, Birmingham

"The most incredible front desk staff I've ever dealt with. They redefine customer service. Special shout out to Briana who was so helpful and amazing during my stay."

"Yes "

"The room looked nothing like the picture. It was small. & one of the beds was pushed up against the a/c fan unit."

"It was easy to find right off I65 and in a very safe and clean area with a few restaurants near by. Bed was a little firmer than I like but room was nice and clean."

"A fire alarm went off in the middle of the night. I woke disoriented, called the front desk, no answer, walked out to hallway where a few other guests gathered, afraid to take stairwell down to lobby from 4th floor, eventually took elevator and when I arrived to lobby firemen were roaming around, reported 'all clear' so we returned to our rooms. No word at checkout from hotel staff (apology, inconvience, how was stay?) I don't think I will stay beyond 1st floor at any roadside travel hotel. The hotel was clean but noisy."

"Inexcusable. Refund is in progress. 1) Sticky floors throughout my room; 2) Mold on ceiling in my room; 3) Sheets had stains; 4) Elevator inspection certificate nearly a year expired; 5) Shower head was at my shoulders (I'm 5'10 lol). I'm fine with an older property and don't exactly ask for luxury when traveling for work, but this place didn't even meet the bare minimum."

"The breakfast was rough. The coffee ran out before I even got there. They were short staffed in the kitchen. The food looked unappetizing. I left before the coffee was replenished. The room was fine, the hotel was loud. There was a dog barking most of the time and the other guests were yelling. The elevators took forever and they seemed ready to breakdown at any time."

"The room was perfect for my wedding celebration! The check in process was seamless and the staff was super friendly. I would book here again!! "

"Good things first: HOLY water pressure! The water pressure is AMAZING for the shower. The location is awesome—close to a lot of things and easy access to highways. Having said that, I’m unsure how this property is rated as high as it is. Room smelled strongly of mold and used oil. It hits you like a wall the moment you walk in. Had exactly one standard sized towel person, and when requested the front desk attendant for one more, she first asked if I had extra people in my room. When I said no, she insisted I bring her the used towel to get a new one. Bring the front desk a used towel from the building across the yard that the rooms are in to get an extra bath towel. Yes. There were used loofas in the bathroom. Furniture was old and chipped. Curtains would not close all the way. No soap to use at the sink. Makeup remover things had brown sticky stains on them. The courtyard had more than one person openly smoking weed sitting right next to the walkway. Night time and day time. You had to walk through the smoke to get to the building. Picnic tables were trashed with empty soda bottles and chips bags. Carpets everywhere, especially the stairwell, had stains all over. Breakfast left much to be desired. I would say “you get what you pay for,” and I’m a fairly frugal traveler, but this place wasn’t cheap enough for what it offers. Tragic situation in there. Don’t stay at this place."