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"Needed more staff…bellmen took forever, valet was sometimes overwhelmed. Would have liked a concierge to answer questions, help with reservations, directions, etc."

"Excellent stay. Staff was amazing!! Loved the food. Loved the kitchen staff. Very friendly. Room was super nice and clean."

"It was a nice hotel"

"Such a nice hotel! When we got there, there was hair on the floor in the bathroom and I called the front desk to have someone clean it up"

"Location was great and the hotel had everything we would want!"

"Clean rooms, beautiful atmosphere, staff was friendly. The free breakfast buffet was delicious and had a variety. "

"The staff were very helpful. The coffee maker in the room did not work but I told the desk clerk this when checking out. "

"The bathtub was broken and so was the sink the staff was great and the air didn't work in the bar."

"We had a pleasant stay at the Hilton Columbus Downtown. The location is excellent, in a very nice and convenient area, and the hotel itself is quite large with great amenities. While the property does feel a bit dated in some areas, and the shower had a small leak that caused some minor flooding, it didn’t take away too much from the overall experience. The staff were friendly and helpful throughout my stay, which I really appreciated. Overall, a good option if you’re looking for space, location, and solid service."