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"GREAT COMFORTABLE SERVICE AND FACILITIES"

"The room we booked was clean and very pleasant but unfortunately overnight on the first day the toilet cistern developed a leak. Because it was a Sunday and they couldn't get a plumber to attend they helped us move into a beautiful 2 bedroom apartment with its own living room and kitchen at no extra charge. We were so impressed we have booked a similar one bedroom apartment at the Green Dragon at the beginning of September."

"Excellent stay at the lovely hotel. Spotlessly clean. Room very comfortable and warm. Good amenities. The staff were outstanding very polite courteous welcoming and friendly. Stayed for evening meal and it was excellent one of the best meals I have had at a restaurant. Breakfast excellent freshly cooked to order. Beautiful scenery in a peaceful setting If you are visiting Penrith area this is the place to stay "

"The check in was slow as no staff were about and had to wait for a while. However staff were welcoming and helpful and approachable. The room itself was basic but met the requirements for us. It was quite hot at night and the curtains didn’t do their job very well resulting in our daughter waking at 5.30am. The towels were of a reasonable standard but could do with being replaced. The room was facing onto a main road so traffic noise the next morning was noticeable and woke us up. Breakfast was limited but cooked breakfast was nice choice and came quickly and hot. "

"Staff were friendly and helpful. Convenient car parking. Our room was a good size but very tired decor, dust/cobwebs hanging from ceiling, bathroom very old fashioned and in serious need of modernisation. The bedroom (Room 9) overlooked a noisy courtyard and there was music playing until at least 11pm. Breakfast was very good. The hotel also sent an unnecessarily high number of messages via Expedia in the run up to our stay which was more annoying than helpful, particularly as they didn’t display properly and were mostly trying to sell upgrades to our stay."

"We have stayed at the Riverside hotel a few times. Not been for about 8 years but had a one night stay on the 9th May. It has been one of my favourite hotels but after staying this time the cleanliness has gone down hill. The family room No 3 was very dusty on skirting boards and dado rails and window sill was covered in flies. The shower room needed bleaching around the bottom of the shower. The lamp on the dressing table was extra dusty on top . These things can be put right if you got a good cleaner in. It has certainly put me off staying again. The breakfast was so nice & were the staff. A lovely clean bed but the lack of dusting in the room has let this hotel down. 😪"

"It was fine for what it was. An overnight stay en route "

"This was end of Day one on the Coast to Cost bike ride. Staff great, no breakfast included in rate, bike was brought upstairs into room. Great location - it’s a popular working pub with parking so busy until late evening at the weekends. Solid value for money, great room size, could do with some investment to update rooms."

"Pool, jacuzzi, steam room, sauna available all day, included in the price. Breakfast great. Room nice. Staff friendly."