3 outdoor pools, free pool cabanas, pool loungers
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Reviews of The Ocean Club, a Luxury Collection Resort, Costa Norte

5 out of 5
The Ocean Club, a Luxury Collection Resort, Costa Norte
Calle Bruno Philip No. 5, El Batey, Sosúa, Puerto Plata

Reviews

9.6

Exceptional

Rating 10 - Excellent. 40 out of 46 reviews" "
Rating 8 - Good. 3 out of 46 reviews" "
Rating 6 - Okay. 1 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Clarence

Liked: Cleanliness, amenities
Great Customer service and handle your request with total professionalism. I definitely will return.
Stayed 3 nights in Apr 2024

2/10 Terrible

Joy

Disliked: Cleanliness
Stayed 5 nights in Apr 2024

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Excellent staff. Highly recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a gem. Most beautiful place that I have ever stayed.
Stayed 4 nights in Mar 2024
Response from The Ocean Club Team on 28 Mar 2024
Good morning Angela,Thank you for staying with us, and for sharing your experience.We sincerely hope to welcome you back in the near future.The Ocean Club Team

10/10 Excellent

Asim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, excellent service
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super attentive and eager to make your stay memorable. You must get a treatment at their spa…felt like royalty when I got one of the best massages of my life. The snorkeling near the property is anti-climatic, however if you book a excursion to paradise island, the snorkeling is better there.
Stayed 4 nights in Jan 2024

10/10 Excellent

Owen D

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem, staff is amazing and property is beautiful.
Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Dorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
The complete hotel staff was excellent! Very professional, hotel was clean, beds comfortable, areas beautiful, beach amazing, pool areas IG picture worthy!
Stayed 1 night in Sep 2023

10/10 Excellent

Milagros

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Samuel, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay @ The Ocean Club in Sosua. The Hotel is beautiful w gorgeous pools n a white Sandy Beach w plenty of Daybeds n Umbrellas n the Staff is friendly courteous n provides excellent service. I look fwrd to my next stay there 👍
Stayed 1 night in Aug 2023

10/10 Excellent

Rosalind

Stayed 1 night in Jul 2023

10/10 Excellent

muna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been to a lot of great hotels and this is by far the most amazing experience I’ve had. The hotel is unbelievably beautiful especially in the evening. But the best part is how wonderful everyone is. They think of everything and make it happen. The food and drinks are all made with fresh ingredients and it’s all gourmet and delicious. I don’t have enough room to this review justice. I was not compensated and they didn’t ask me to do this review. Come here at any opportunity
Stayed 1 night in Jul 2023

10/10 Excellent

Irmgard

Stayed 1 night in Jun 2023

10/10 Excellent

TIMOTHY, UPPER MARLBORO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quit and relaxed location that is off the beaten path. Staff that value a great customer service experience!
Stayed 3 nights in Apr 2023

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect…i will be coming back!
Stayed 3 nights in Feb 2023
Response from The Ocean Club Team on 7 Mar 2023
Dear Mr. Shawn,Thank you very much for your recent visit, we are very pleased to read that you enjoyed your time at The Ocean Club, a Luxury Collection Resort, Costa Norte.We hope to receive you again soon.Warmly,

10/10 Excellent

ALBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2022
Response from The Ocean Club, Luxury Collection Resort on 18 Sept 2022
Dear Albert,On behalf of the entire Team, I want to thank you for sharing about your amazing stay at The Ocean Club.It is always encouraging to hear positive comments. Your feedback has been shared with the Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sylvia

Stayed 3 nights in Jul 2022

10/10 Excellent

Vyacheslav, Mercer Is.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 4 nights in May 2022
Response from Mikalai on 16 June 2022
Dear Mr. Vyacheslav German, Thank you so much for your heartwarming review. The team are extremely delighted to hear that you really enjoyed your stay with us. We are so grateful that you picked The Ocean Club, a Luxury Collection Resort, Costa Norte to enjoy your getaway. We hope we can welcome you again, until then take care!

10/10 Excellent

Ernst

Liked: Cleanliness, amenities, property conditions & facilities
The location and the actual beach property is amazing .
Stayed 4 nights in Apr 2022
Response from Mikalai on 22 May 2022
Dear Ernst, On behalf of the entire hotel team, I want to thank you for sharing about your experience at The Ocean Club, Costa Norte. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Mikalai Gulamoidin Assistant Reservations Manager

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from The Ocean Club Team, a Luxury Collection Resort on 22 Feb 2022
Dear Mr. Germosen, On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback. We appreciate you taking the time to share your comments. We hope to welcome you again soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gansevoort Sosua
The complex is very nice. And the views are incredible. The staff go out of their way to service You. Can't wait to go back.
Stayed 3 nights in Feb 2018

10/10 Excellent

Carla, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
Fantastic hotel, food and SERVICE! We went for a girl's trip and it was amazing. They had recently lost their beach, thus that is a bit of an issue if you want to easily access the beach. They drive you to one that is 10 minutes away, but we did not go, as the hotel was very nice. The staff is top notch and willing to go the extra mile. I would definitely recommend for a weekend trip.
Stayed 3 nights in Jan 2018
Response from Delio Trinidad on 31 Jan 2018
Good afternoon, Thank you for choosing Gansevoort Dominican Republic. It was a pleasure to have you stay with us and we are very glad that you enjoyed your stay with us. Have a wonderful day.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No beach
Very disappointed because they should advise that there is no beach anymore in this hotel
Stayed 1 night in Jan 2018

8/10 Good

Christian, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel does not have beach anymore
I was very disappointment since never was told that this hotel does not have the beach anymore , after the hurricane the beach is totally gone , this was very important since it was the main reason to visit this hotel after a 5 hour drive from the capital , On the other hand we had some issues with hot water in the morning , food was average but information from the waitress was not correct we order a Hamburger and ask the waitress if it was big he said no but meat was very big almost 10 oz size not very good cook , did not like it , also another thing was the wanted to charge me $35 dollar just for open a wine in the restaurant and $100 to seat in a pool bed .
Stayed 1 night in Jan 2018
Response from Aura Marcano on 31 Jan 2018
Dear Christian, Thank for your writing a review about your recent stay with us. We take service and our guests experience very seriously. We apologize that your stay did not exceed your expectations. Unfortunately we lost our beautiful, Playa Imbert and hereby are offering complementary transfer to our nearby private beach. We have noticed that the sand has been returning and the water is receding. Our reservation team would be delighted to advise you when our beach is back. We hope that you give us another chance to welcome you back to experience all the great elements we have to offer.

10/10 Excellent

Oscar, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right at the shore
Beautiful hotel that’s very modern and trendy. Their restaurant has top notch food and very fresh breakfast. Great experience at the spa that made me feel like new. Very professional staff who are attentive to your needs
Stayed 2 nights in Dec 2017
Response from Delio Trinidad on 5 Dec 2017
Good afternoon, Thank you for choosing Gansevoort Dominican Republic. We are glad that you enjoyed your stay with us. We hope you decide to stay with us once again.

10/10 Excellent

DAVID, NEW YORK, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff!
My wife and I stayed there for 6 days and had a wonderful time. Hotel is beautiful, gorgeous infinity pool looking out to the ocean that is steps away. Restaurant is right next to pool overlooking private beach. Quite a large bay and can swim out to reef and snorkel and see lots of colorful fish. Staff are exceptionally professional, courteous and nice. Place is very clean. Also has a gym with beautiful views of the Atlantic ocean. From the hotel you can drive to other beaches, or the jungle, or visit Santiago or the north coast towns and beaches (kite surfing at Cabarete is a treat to see). Temperature was a very constant 25°C min 31-32*C every day (77-92) with rain some nights. Overall, a gorgeous gem of a location and experience!
Stayed 6 nights in Aug 2017

10/10 Excellent

Clary, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I was treated as a special guest from the minute I came in til the very moment I left. The staff was pleasant, helpful and very professional. Rooms are clean and beautiful. The food is delicious and although this is not an all inclusive hotel, a delicious breakfast is included. They had some beer, water and soft drinks in the fridge that were also included. The beach is great. The pools are clean. I loved it!
Stayed 2 nights in Aug 2017
Response from Delio Trinidad on 26 Aug 2017
Good afternoon, Thank you for choosing Gansevoort Dominican Republic. We are glad you enjoyed your stay with us. Hopefully you decide to come back for a visit as we would be more than glad to assist you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in every aspect! The property, rooms and staff were all top notch.
Stayed 3 nights in Aug 2017
Response from Delio Trinidad on 19 Aug 2017
Good afternoon, Thank you for choosing Gansevoort Dominican Republic. We are glad you enjoyed your stay with us and hope you come back soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and excellent service
The beach is amazing, the view and sunset you will not want to miss. The rooms and the service provided are exceptional. Will for sure repeat our visit with a longer stay.
Speechless
Food is great and beautiful presentation
Stayed 2 nights in Jul 2017
Response from Delio Trinidad on 4 Sept 2017
Thank you for choosing Gansevoort Dominican Republic. We are glad you enjoyed your stay with us, we hope you come back and join us at a later time as we would be glad to have you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Boutique Hotel!
Excellent Hotel, the best in Puerto Plata, nice rooms, very good food.
Stayed 1 night in Jul 2017
Response from Delio Trinidad on 22 July 2017
Good afternoon, Thank you for choosing Gansevoort Dominican Republic. We are glad you enjoyed your stay with us. We hope to have you back soon. Delio Trinidad Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the beach
I wish I would've stayed longer. This hotel is beautifully located on Sosua beach. The beach is great for swimming with clear water. The service at the hotel is great. I enjoyed the free breakfast as you can order anything you want from the extensive menu. There were only a few complaints such as the room wifi not working and the lights being out in the entrance of the room making it difficult to unlock the door. When these things were brought to the hotel's staff, everything was done to fix it. I look forward to staying here again.
Stayed 2 nights in Jun 2017
Response from Delio Trinidad on 4 July 2017
Good evening, Thank you for staying with the Gansevoort Dominican Republic. We are glad that you had an overall pleasant experience with us. I will make sure to follow up with our operational team to look into the issues you experienced and avoid them from happening again. On behalf of the Gansevoort Dominican Republic, we look forward to welcoming you once again. Delio Trinidad

10/10 Excellent

Chen, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME!!! Hotel and the staff deserve 5 stars!!!
The hotel met all the expectations and went beyond. Highly recommend for any families visiting here.
From the pool view of the hotel
Inside our suite

10/10 Excellent

Scott, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truely 5 Star Hotel!
TRULY 5 STARS!!! I have stayed in many hotels on the North Shore of The DR. There is no question The Gansevoort stands by itself as the best in every conceivable way. We are all treated by family as we checked in and said a sad goodbye when we checked out. I cannot say enough good things about this hotel and its management. You must see for yourself!!!!

10/10 Excellent

Annie, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary Hotel Experience
Traveling in the Caribbean a lot and knowing about the Gansevoort brand, my expectations were very high going into my stay with the property. I could have never have expected for the hotel to so far exceed these expectations. From the moment of arrival to the time of departure, it felt more like a well-orchestrated VIP experience than a hotel stay. The attention to detail was evident in every element - from the design and decor, to the cuisine and service. The hotel itself is an aesthetic dream. From the jaw-dropping views from the pool to the elegant tranquility of the rooms, everything feels luxury and high-end. Each room has a full kitchen and living area - something I really enjoyed for times when I wanted to unwind in private. The beds / bedding are some of the most comfortable I have experienced and the bathrooms were felt like a private spa experience - fully stocked with L'Occitane products. The wi-fi is incredible - making it easy to stream music and movies in the room. The food. Hands down some of the best that I have had in the Caribbean. They offer two on-site restaurants, as well as a full room service menu. The variety, quality and overall presentation impressed me every single time. Menus truly offer something for every taste - sushi, Asian, Mexican, Italian, seafood, health conscious vegetarian, steakhouse, Dominican - you name it. I tried a wide range of options and everything was well done. Also, the breakfast protein smoothie was healthy and delicious.

8/10 Good

Angela, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, not so amazing neighborhood
The property was beautiful, the customer service was courteous, no rush to check out at noon, and the food was of good quality and proportions. The only cons were that the WiFi gave multiple passwords, for different areas within my room, of which NONE of them worked. Also the neighborhood was a bit seedy. If you're a single guy, looking to party, then right outside of the properties manned gate, is all the action...otherwise, stay on the property, and enjoy what you paid for.

2/10 Terrible

Lead, Los Angeles, CA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beware. Housekeeping stole our Jewelry!
Be very very careful and lock all your valuables in the safe. Housekeeping went through our bags and stole my wife's wedding and engagement rings. We were there for our anniversary for cry out loud!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and even better service
I stayed 3 nights (thurs till sunday) and left with a great impression of the hotel and its beauty and even better impression of the service. Rooms/grounds- to my surprise upon checking in we were shown to a 3 bedroom unit overlooking the water despite booking just a basic room and paying what i thought was very regular/standard prices for a hotel like the Gansevoort. My girlfriend and I were both amazed as the unit was incredibly spacious and the views of the beach were breathtaking. The room had walk-in closests/over-heard shower/outdoor deck to enjoy the water view. I can't say enough about how pleasantly surprised we were with the rooms! Service Omar and Miguel were both exceptional in their attention to detail and interest that they took in us enjoying our trip. Omar arranged a car rental and trip to the waterfalls. He gave us his cell phone number incase we got lost and said he is around whenever to help. Also, we forgot to bring sunscreen so Omar left the facility to seek a brand of our choice. Miguel was very helpful in recommending nightlife and checked in with us frequently at the pool to make sure we had drinks/food whenever needed. It was just the right balance from both of them of attention to detail but allowing us space/privacy when we were relaxing. Also, Emanuel at Baia louge was excellent in looking after us as well. Baia lounge- By far the best and healthiest food we tasted of the trip was at the hotel. Starting with breakfast (which was complimentary

8/10 Good

Erold

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cecheiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it .
Stayed 1 night in Feb 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Jjj
Stayed 1 night in Oct 2023

10/10 Excellent

Peter, Sosua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes, sehr gut gelegenes Hotel. Im Moment leider nicht alles in Betrieb, da gewisse Einrichtungen durch Wellen zerstört sind und zuerst wieder in Stand gestellt werden müssen.
Stayed 10 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
karibiktraumferien
obwohl der hotelbetrieb eigentlich geschlossen war wurdenwir sehr verwöhnt.da wir erst 7 stunden vor abflug informiert wurden das wir lieber nicht kommen sollten, da es kein restaurant und keinen grossen pool mehr gibt und da der hotelbetrieb eingestellt ist ,kamen wir gar nicht auf die idee zu stornieren .wir wurden trotzdem sehr herzlich empfangen.wir werden auf jeden fall wiederkommen , wenn alles fertig renoviert ist