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Reviews of Elys Suites

Elys Suites
Via S. Cesareo 5, Sorrento

Reviews

10

Exceptional

Rating 10 - Excellent. 59 out of 62 reviews" "
Rating 8 - Good. 2 out of 62 reviews" "
Rating 6 - Okay. 0 out of 62 reviews" "
Rating 4 - Poor. 0 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

GIOVANNI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marylu is the BEST BEST!!! I highly recommend this property…. Rooms are modern and clean. BEST SHOWERS EVER!! Don’t look anywhere else!!
Stayed 2 nights in Apr 2024
Response from Marylu and the staff on 30 Apr 2024
Dear Giovanni, Thank you for your amazing review! You have been a lovely guests, we are very happy that you enjoyed everything of our property, especially the shower!! We really hope to host you again in the future.All the best from all the staff of Elys Suites

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not even sure where to start, what an amazing place! Initial communication was great regarding arrival times and directions, the location is so central but so quiet! The staff were amazing with directions and recommendations, Absolutely spotless, beautifully decorated, the bed and pillows were so comfortable, it was the most at home I’ve ever felt in a hotel, breakfast was also really tasty! our only mistake was only booking one night, we could of stayed so much longer and if we get a chance we will be back!
Response from Marylu on 23 Apr 2024
Dear Lauren, what a wonderful review! It is important for us to know that you enjoyed our property, the services it offers and that our staff made tour stay even more pleasant.We sincerely hope to host you again soon!Greetings from all the staff at Elys Suites

8/10 Good

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, close to everything! Staff was great to work with. Rooms were great size and very clean. Hard to get used to staying where there isn’t staff on sight 24 hours. Breakfast buffet was wonderful!! Would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Elys Suites on 19 Apr 2024
Dear Al, Thank you for your review! We are very happy that you loved our location, staff and breakfast. We do our best to offer our service even when reception is closed.We hope to host you again in the future.Warmest RegardsMarylu

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable one week stay at elys suites. Marilu was most helpful with tours and dining choices.
Stayed 7 nights in Apr 2024
Response from Marylu on 16 Apr 2024
Dear David, Thank you for your excellent review!It was such a pleasure for us to host you here and have suggested good restaurants. We hope to host you again in the future.Warm Regards from all the staff

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Apr 2024
Response from Elys Suites on 7 Apr 2024
Dear James,Thank you so much for your review! We are happy that you enjoyed your stay in our property.We hope to host you again in the future, maybe for longer!Warm Regards from all the staff

10/10 Excellent

susan

Travelled with partner
We could not have wished for a better place to stay. Stayed here for 7 nights and it was like home from home. Staff are absolutely amazing and could not have been anymore welcoming 😘 Marylu is amazing as was the amazing cleaning lady The place is spotless The breakfast served in lobby each morning was also ample with a good selection of sweet and savoury. Only been home a day and already miss the place ❤️
Stayed 7 nights in Mar 2024
Response from Elys Suites on 5 Apr 2024
Dear Susan, Thank you for your kind review!We really loved to host you, our pleasure is to make you feel at home! We are very happy that you enjoyed all our services and our staff. We can not wait to host you again in the future!Warm Regards from all the staff of Elys Suites

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and knowlegable.
Stayed 1 night in Mar 2024
Response from Marylu on 30 Mar 2024
Dear Anthony, thank you for your kind review. We are glad to read that you appreciated our staff. We hope to host you again soon! Best wishes from all the Elys Suites Staff

10/10 Excellent

Katya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marylu on 23 Apr 2024
Dear Katya, thank you for tour excellent review. It is important for us that you enjoyed your stay. Se hope to host you again soon! Greetings from allthe staff at Elys Suites

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marylu was fantastic. Very helpful and accommodating. The room was top-notch. Will stay here again.
Stayed 3 nights in Mar 2024
Response from Marylu on 30 Mar 2024
Dear Terry,Thank you for your excellent review!We are very happy that you appreciated our property and our staff. We hope to host you again in the future.Warm Regard from all the staff of Elys Suites

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was perfect for us!
Stayed 1 night in Mar 2024
Response from Elys Suites on 7 Apr 2024
Dear Michelle,Thank you for your review! We are very happy that you loved our room. Hope to host you again in the future, all the staff sends you many greetings.

10/10 Excellent

guihong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is a lovely girl who went outside during winter to show me the entrance. The room is spacious and clean. Everything in the refrigerator are gifts.
Stayed 1 night in Dec 2023
Response from Elys Suites Team on 21 Feb 2024
Dear Guihong,Thank you very much for your fantastic review. We hope to welcome you again in future..Best regards,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was amazing and this place is truly as described. Extremely clean and staff super friendly. Perfectly located in the main square. Ginebra made our stay beyond special and was very friendly and helpful with everything we needed. Thank you so much!
Stayed 3 nights in Dec 2023
Response from Ginevra on 12 Dec 2023
Dear Jorge, Dominique and Karina Thank you so much for your exquisite review! We are glad to read that you enjoyed our facility and that you appreciated our services and staff. It's been a pleasure to meet you and we hope to host you again soon. We wish you all the best! Warm regards from all the staff of Elys Sutes

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a regular traveller, and Elys Suites provided the best hotel service I’ve had in many years. Their staff, particularly Ginevra, go above and beyond to ensure a comfortable stay, leaving biscuits and access to a coffee machine in the common area of the hotel. The room itself was massive, extremely clean and had the best shower ever. The location also could not be beat. You’re right in the heart of Sorrento, a 10-minute walk from the train station and there are ample highly rated restaurants within 100m of the hotel. Next time I am in Sorrento I will without a doubt be staying in Elys Suites again.
Response from Ginevra on 12 Dec 2023
Dear Rebecca, what a wonderful review!!! It's a great pleasure for us to read your words, it means a great deal for us to know that you appreciated our facility, services and our staff. You have been so lovely guests and we hope to host you again soon and longer of course!We wish you all the best. Warm regards from all the staff of Elys Suites!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect combination of location and amenities.
This is where you want to stay when spending time in Sorrento. It is literally over the main shopping street, short walk to train station, short walk to the overlook and path to the water. Not only is the location A+ but the accommodations are very contemporary and comfortable. Sylvie is a wonderful host and can help make needed arrangements, including a very good restaurant recommendation.The morning breakfast, served in the hall right out of the rooms was a good selection of pastry and some savory items. We thought Wlys was excellent value for the money.
Stayed 3 nights in Oct 2023
Response from Sylvie and all the Staff on 13 Oct 2023
Dear Rob and Beth,THANK YOU so much for this wonderful review! It has been a real pleasure to meet you and to help you plan your stay at best during your vacation in Sorrento.We are glad to hear that you appreciated the room, the location, the breakfast and also our services.We will be very happy to see you again here!Warmest regards,

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Elys Suites Staff on 21 Sept 2023
Dear Lisa, Thank you very much for your excellent rate!We hope to welcome you again in the future. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks
Great location, very good service. Clean lovely new rooms.
Stayed 1 night in Sep 2023
Response from Elys Suites Staff on 11 Sept 2023
Dear Guest,Thank you very much for the excellent review.We hope to see you again soon.Best regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Elys suites in Sorrento. Rooms are large and clean, beds are very comfortable and the AC feels amazing after exploring the streets all day in the heat of the summer. Elys is very conveniently located to all the shopping and dining options in Sorrento. Also very easy to catch a ferry if you want to see more of the Almfi coast. The staff are also I’m redo my kind and helpful! Would absolutely stay here again!
Stayed 4 nights in Aug 2023
Response from Elys Suites Staff on 2 Sept 2023
Dear Stephanie,Thank you very much for this wonderful review! We are glad to hear that you enjoyed the room and your stay in Sorrento. It was lovely to meet you.We hope to welcome you again here.Best regards,

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, good area, hard to fine
Stayed 1 night in Aug 2023
Response from Elys Suites Staff on 13 Aug 2023
Dear John, thank you very much for your beautiful review and for staying at Elys Suites during your holidays. We look forward to welcome you again.Kind regards,

10/10 Excellent

Gal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location and an excellent room overlooking the city center. Communication with the property was superb and our stay was truly delightful. They made an effort to make us feel comfortable and promptly address our needs. We definitely would come back and highly recommend it if you intend to stay in Sorrento.
Stayed 2 nights in Jul 2023
Response from Elys Suites on 22 July 2023
Dear Gal, THANK YOU for your excellent review. It was a real pleasure to have you as guests in our Superior room and we are happy to hear that your stay was delightful! We hope to welcome you again in the future..Warmest regards,

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was fantastic. Sylvie was always willing to help even after our check out!
Stayed 2 nights in Jun 2023
Response from Sylvie on 5 July 2023
Dear Miriam, grazie mille for your excellent review! It has been a pleasure to welcome you and your three children in our superior room. We really hope to welcome you again in the future..Warmest regards Miriam from all the Staff

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect as it was right in the heart of Sorrento and easy to walk to all the local restaurants, the beach and the port. Sylvie was amazing she really looked after us and arranged our transportation and a much needed day at the beach. She was always in touch to make sure everything was ok.
Stayed 4 nights in Jun 2023
Response from Sylvie on 27 June 2023
Dear Lisa, thank you so much for your such a wonderful review. We were happy to have all your sweet family as guests in our family room and we are glad that you enjoyed your stay in Sorrento having relaxing time at beach. We really look forward to welcome you again in the future.Warmest regards,

10/10 Excellent

Audra

Stayed 2 nights in Jun 2023
Response from Sylvie on 17 June 2023
Dear Audra, thank you for your excellent rate.We hope to welcome you again here.Best regards,

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay here. Wonderful hotel. The hotel is beautiful and accommodating. The staff is super friendly and helpful.
Stayed 1 night in May 2023
Response from Sylvie on 2 June 2023
Dear Joshua, we are glad to hear that you had an amazing stay at Elys Suites. Thank you very much for your wonderful review! We hope to see you again here for a longer stay.Our best regards,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay at Elys Suites. Sylvie was very kind and attentive to any of our needs. We booked this place last minute and we were very pleasantly surprised with the place. Also we’re glad to have few pastries and coffee machine everyday in the hallway. All in all, great place!
Response from Elys Suites on 18 May 2023
Dear Jose & Jazmine, thank you very much for this beautiful review! Thank you for staying in our Superior room. We hope to see you again here!Warmest regards,

10/10 Excellent

Anissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sylvie was amazing! She helped with personal transportation to Almafi Coast. Also we were delayed 5 hours on train from Milan to Naples’s so she was in constant contact. She also helped me book the train back to Rome when my phone wasn’t working. Also she was very helpful with ice when I sprained my ankle on first day. I will definitely come back and stay here. I normally try new places but not this time! The view and the room was amazing! Plus the morning breakfast!! Thank you again!!
Stayed 4 nights in May 2023
Response from Sylvie on 27 May 2023
Ciao Anissa. It is such a wonderful review! We thank you very much for taking time to write it. It has been a real pleasure to meet you and to have you as guests in our superior room. We are glad to hear that you have enjoyed the view, the breakfast and the other services.We cannot wait to welcome you again.You are part of Elys Suites family now!Warmest regards Anissa.Sylvie and all the Staff

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay! It was the most convenient location with everything a maximum of 10 mins walk away. Ferry port was 7 mins away which was extremely convenient. Similarly, all restaurants and bars were a few mins walk. Sylvie was an AMAZING host helping to organise a private boat and recommending local restaurants that were not tourist hotspots. Look forward to coming back for sure!
Stayed 4 nights in May 2023
Response from Elys Suites on 10 May 2023
Ciao Ram & Neha! THANK YOU so much. That is a fantastic review! We are glad to hear that you did enjoy your stay. Thank you for sharing pictures, videos as well during your stay. We help you to organize your trip because it's important to us that you have the best moments! It was so nice to meet you and we really look forward to see you again here from London.Warmest regards,Sylvie and all the Staff

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in Sorrento and great mordern room
Stayed 1 night in May 2023
Response from Sylvie on 5 May 2023
Dear Raul,Thank you so much for your excellent review! We hope to welcome you again for a longer stay next time.Best regards from all the staff

10/10 Excellent

Caroline, Anasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Sylvie on 23 Apr 2023
Ciao Caroline! Grazie mille for your excellent review. We look forward to welcome you again here!Warm regards from all the staff

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Fantastic service and absolute beautiful hotel. So clean and elegant. Position awesome just in central square.
Stayed 5 nights in Apr 2023
Response from Sylvie on 18 Apr 2023
Dear Dario, Thank you very much for your amazing review! It was nice to have you as guests in our Superior room for five nights. We are glad to hear you were happy with our service and the room.We are looking forward to welcoming you again next time.Best regards from all the Staff

10/10 Excellent

Mikaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Elys Suites on 18 Mar 2023
Dear Mikaela,Thank you for the excellent rate. It has been a pleasure to have you as guests recently.Looking forward to welcoming again soon.Best regards,Elys Suites staff

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Elys Suites on 17 Mar 2023
Dear Connie, Thank you so much for the excellent rate! It has been a pleasure to meet you and your daughter.We look forward to welcome you soon again.Warm regards,Elys Suites staff

10/10 Excellent

wesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, cleanliness, staff and bonus-Netflix. One of then best places we have stayed!
Stayed 1 night in Mar 2023
Response from Sylvie on 15 Mar 2023
Dear Wesley,Thank you so much for your excellent review! It has been a pleasure to have you as guests and we are happy that Elys Suites is one of the best places you have stayed!We really look forward to welcome you again.Our Best regards,Elsy Suites Staff

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 4 nights in Sep 2022
Response from Elys Suites staff on 2 Oct 2022
Dear Alfredo and Marianella,Thank you for the excellent score. It has been a pleasure to have you as guests in our Superior room. We are glad you enjoyed your stay!We are looking forward to welcoming you again in the future.Best regards

10/10 Excellent

Joanna

Stayed 5 nights in Sep 2022

10/10 Excellent

Tracey, Norwich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful. They are clean and tastefully decorated. The location is fabulous. But the best part is the staff. Sylvia is amazing. She was extremely responsive to any and all inquiries and requests for help. She was truly kind and helped make our time in Sorento a success.
Stayed 2 nights in Sep 2022
Response from Elys Suites staff on 5 Sept 2022
Dear Tracey and Billy,THANK YOU for this wonderful review and for your kind words. It was so nice to meet you both and to have you as guests here. We are also glad that you enjoyed our family room. We cannot wait to see you again here!Warmest regards,

10/10 Excellent

Moshe, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a hidden gem. Smacked in the center of Sorrento, next to the main piazza, shopping, dining and only a few minute stroll from the beach. The apartments are beautifully decorated with great amenities. Hospitality was amazing and welcoming as you would expect in a magical place like Sorrento. I would definitely go back and would highly recommend it.
Stayed 1 night in Jul 2022
Response from Elys Suites staff on 20 Aug 2022
Dear Moshe, We want to thank you infinitely for this amazing review and for your kindness. It was a pleasure for us to meet you too and to have you as guests i our family room.We are looking forward to seeing you again here or in California!Warmest regards,

10/10 Excellent

Vinisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible location and beautiful room! A special thank you to Sylvie who was always readily available to help us with recommendations and ensure we had the most perfect stay. She went out of her way to ensure we were happy and she really made our stay perfect. The room was fantastic, cleaned daily to an exceptional level. I highly recommend this wonderful place and would most definitely book again!
Stayed 5 nights in Jul 2022
Response from Elys Suites staff on 28 July 2022
Ciao Vinisha and Joe! It is such a pleasure to read this excellent review, thank you so much! We are also very happy that you liked our room, the service and the cleaning of the room everyday. Thank you again and we hope to welcome you in the future. It would be so nice! Warmest regards,

10/10 Excellent

Thomas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jul 2022
Response from Elys Suites staff on 22 July 2022
Dear Thomas, Thank you very much for your excellent rate! It was nice to have your family in our family room. We hope to welcome you all again in the future. Kind regards,

2/10 Terrible

Estefania

A COMPLETE NEIGHMARE - READ BEFORE STAYING HERE
DO NOT STAY IN THIS HOTEL I had several issues: first staff literally harassing me via text massage and calling me when I was trying to enjoy my vacation. Second I GOT STUCK in the ELEVATOR, and they DID NOT take any responsibility. When stuck I called the emergency numbers and nobody answered. I personally had to call the fire department (I don't speak any Italian so imagine my desperation) because the emergency button from the elevator did not work either. After more than 30 minutes inside the elevator, almost having a panic attack, the nice people from the fire department came to save me. The hotel took no responsibility, they even told me I was only stuck 15 min (like that is even acceptable), they did not refund my money and the bottom line of the story is that I lost my train and my flight, having to pay for a hotel and a new train tickets. THIS WAS A NEIGHMARE, PLEASE DON'T STAY HERE IS YOU WANT TO FEEL SAFE. IF SOMETHING HAPPENDS TO YOU THEY WILL NOT RESPOND OR TAKE ANY RESPONSABILITY AND THEY WON'T ANSWER YOUR PHONE CALLS WHEN NEEDED.
Stayed 1 night in Jun 2022
Response from Sylvie on 28 June 2022
We would like to explain to all our customers what happened from the beginning to the end of your stay. When you mentioned that the staff was harassing you during your vacations, this is profoundly untrue. We have just answered to your questions. Since the first day of your arrival, even if all the check-in usually start at 14h, our staff made their best to clean the room and give you the room before 14h as they knew that you would arrive earlier than this time. We have done our very best to make you feel accomodated for and comfortable throughout your stay. The day of your departure in the middle of the night, you took the condominium elevator and you got stuck inside. The elevator that you claimed you were stuck in for 15 minutes, had a very large sign on the side, clearly explaining the safety rules. You have pressed by yourself the emergency button that you shouldn’t have press that is why the elevator has stopped. After this you started to black mailing us, threatened us and claimed the refund of everything: your entire stay, Tickets train, ticket’s flight, hotel in Rome and all the extras. It is not fair to take advantage of the situation that you created by yourself and to vilify the staff who always do their best. We kindly ask you please to respect our staff, our receptionist, management team, and admin staff all worked extremely hard to ensure you were provided for throughout your stay. Staff management

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - with the main square and streets, shops, restaurants all downstairs at your door. Train station only a 5 min walk away. Even being above one of the main streets, there was no noise with the double glass doors and windows. Staff are really friendly, helpful and lovely. Rooms are clean, spacious and comfortable. The mini bar items are free (water, soft drink, prosecco) and there is a coffee machine and croissants & pastries set up daily in the foyer for guests to enjoy - really nice extra to have. I would definitely stay here again and recommend Elys Suites for your stay in Sorrento.
Stayed 2 nights in Jun 2022
Response from Elys Suites staff on 14 June 2022
Dear Melanie, Thank you so much for this amazing review! It was a pleasure to meet you and we are happy to hear that you enjoyed your stay, our room and also our extras. We hope to see you again in the future! Our best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
The hotel is perfectly located in the center of Sorrento, walking distance from everywhere. The room was spacious and very clean. The staff were extremely nice and helpful. Would definitely recommend a stay there
Stayed 2 nights in Jun 2022
Response from Elys Suites staff on 11 June 2022
Dear customer, Thank you very much for your beautiful review. We are glad you enjoyed the room. Look forward to welcome you again here! Our Best regards,

10/10 Excellent

Camille Hong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the old building right by the main square with a small elevator to take our luggage up. The receptionist Sylvia was super nice and communicative. Our room is bigger than standard room with tasteful decor and modern bathroom. We really love it! Sylvia tried to help with anything we asked for. The price is great, location is perfect, room is spacious and modern. Would love to come back.
Stayed 2 nights in May 2022
Response from Elys Suites staff on 9 June 2022
Dear Camille, Thank you for the excellent review. It has been a pleasure to meet you and to help you in anything you needed to make you having a great stay! We are happy to hear that you loved our room also. We hope to welcome you again in the future! Our best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay!
Elys Suites in Sorrento is fabulous! Situated in a vibrant area overlooking the square, the location was just perfect! And the location was just the beginning. Sylvie greeted us with such wonderful energy and kindness, even though we arrived on Easter evening. She took the time to talk with us about the area, plans for our stay and walk us though all of the details for our time in Sorrento. She is truly a gem! The room was just lovely. We had two balconies over looking the square, great for a glass of wine and people watching. The aesthetic was eye pleasing, room was clean, comfortable and has a very large bathroom with a rain shower and replenished towels and toiletries every day. The housekeeping staff was top notch, didn’t miss a beat and left little candies for my son which was a great touch. Sylvie took such wonderful care of us, bringing extra pillows and hangars for our stay as well as wonderful restaurant recommendations and the help navigating the ferry schedule. She really went above and beyond. The Elys is lovely and no doubt would have been a nice stay but the staff, especially Sylvie really allowed us such a relaxing and welcoming time. It was hard to say goodbye. I could go on and on about all of the wonderful things about this hotel, but unfortunately I’m running out of characters! Thank you so much Elys for some of our most cherished memories. Do not miss this gem!
Stayed 5 nights in Apr 2022
Response from Elys Suites staff on 10 May 2022
Ciao Angel and Michael! We have no word enough to thank you for this wonderful, amazing review! Grazie mille for your time. Even if all our customers are special for us, you are SPECIAL! It has been so nice to meet you, to talk and exchange everyday with you. We are happy you enjoyed our superior room. We miss you already here. Hope to see you again next time. You are part of Elys family now. Warmest regards from Sylvie and all the Staff

10/10 Excellent

Eng Siong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and new. It is an excellent location in Sorrento. Sylvie Was super helpful during the check-in process and even offered to store our luggage for 2 days while we stayed at Capri as it would be difficult to carry the luggage down to ferry terminal. Definitely recommend to stay at this property if u’re in Sorrento.
Stayed 2 nights in Mar 2022
Response from Elys Suites staff on 31 Mar 2022
Dear Eng, Thank you so much for your review! It was so nice to welcome you for your honeymoon and thank you for your preference given to Elys Suites! We hope to meet you again in the future. Best Regards,

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Elys Suites staff on 30 Dec 2021
Dear Stephanie, Thank you very much for your excellent rate. It has been a pleasure to meet you and to welcome you! We hope to see you again soon. Our Best Regards, All the Staff

10/10 Excellent

Boaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best room ever
I've been in many hotels over the world but I have never had such an amazing hosts. Sylvie help as in anyway that we were needed even before and after the trip. The guest house suit is truly a beautiful 5 stars suits. The location is couple of yards from the city center. I truly recommend on this place.
Stayed 1 night in Dec 2021
Response from Elys Suites staff on 18 Dec 2021
Dear Boaz, Thank you so much for your amazing review. It has been a real pleasure to have you as guests at Elys Suites. We are happy if you have enjoyed your stay. We hope to welcome you again! Warmest regards from all the Staff.

10/10 Excellent

Ani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior Double room
The room was fantastic, specious, really comfortable and the view from the balcony was absolutely amazing, overlooking Piazza Tasso. The receptionist Sylvie was an absolute delight to deal with, she was very friendly and so helpful throughout our stay.
Stayed 4 nights in Sep 2021
Response from Elys Suites staff on 8 Sept 2021
Dear Ani, thank you so much for your amazing review! It was so nice to meet you both. You are the perfect guests for us! We really hope to see you again in our Superior room in the future. Warmest regards,

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, good breakfast, friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from Elys Suites on 5 Apr 2024
Dear Dominique,Thank you for your review! We are very happy that you enjoyed our breakfast, staff and location! Warm Regards from all the staff

10/10 Excellent

Karina Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y servicio. Nos sorprendió el frigobar y máquina de café gratuitos
Stayed 2 nights in Dec 2023
Response from Ginevra on 16 Dec 2023
Estimada Karina Sandra, ¡gracias por su excelente reseña! Es importante para nosotros saber que disfrutó de su estadía y que le gustó nuestra ubicación y todos nuestros servicios. Esperamos volver a recibirle pronto, saludos cordiales de parte de todo el personal de Elys Suites.

10/10 Excellent

Lennart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Otroligt tillmötesgående och trevlig personal.
Stayed 1 night in Nov 2023
Response from Sylvie and all the Staff on 28 Nov 2023
Dear Magdalena and Bjorn,Thank you very much for your excellent review. We are waiting forward to welcoming you again soon.Best regards,