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"Robert the concerige manager was the best made our trip japanese hospitality "

"This hotel was a find. Great central location, MRT stop is literally next to the hotel. The area has great access to local shops to grab what you need (7-11 is 3 min walk away, next to a cute little park where you can bust out all the yummy Asian snacks and rest in shade.). Five min walk away is a small night market with great food options, a fun multi-story electronics mall and DonDonDonki supermarket. The hotel got just about everything right. VERY QUIET inside (there was construction outside my window that was pretty much inaudible). The hallways were well carpeted and I never heard other guests. The room was standard size. If you are two travelers with a lot of luggage you will have to be smart about the space or get a larger room but for me it was spacious enough. Everything was well and smartly designed - for example, there were seemlessly designed light controls for some/all lights by the bed but the bedside light also had a physical switch in a groove on the wall that you can easily find by touch. The roller curtain was blackout and the thermostat was simple to operate the very quiet air-conditioning. They even thought through the do-not-disturb tags - they were simple magnets you stuck on the door. And I particularly appreciated the superfancy Toto toilet, IYKYK :). The entire hotel was spotless, staff was very professional and courteous. I was not familiar with this hotel chain before and now I they have my attention. Truly two thumbs up. "

"Very clean beautiful room. Staff is top shelf, warm, friendly, helpful. Always ready to make your stay more comfortable."

"Staff was helpful and very caring to our stay and will try to accommodate to your need"

"Hotel is close to all attractions and MRT very happy to stay "

"The best hotel I ever stayed at! I booked this for my family and they loved it a ton! The staff is attentive and kind. The amenities are great such as the gym, pool, room service, laundry, and more. Very conveniently located as well (central Taipei). Highly recommend everyone to book their stay here! "

"My family and I spent a week at the Illume Taipei Hotel in March 2026, and it was a wonderful experience. The hotel itself is beautiful, and the housekeeping team is exceptional—the rooms were kept spotless with fresh towels provided daily. We were also very impressed by the front desk staff, who were consistently friendly and helpful. Beyond the hotel, we found the people in Taiwan to be incredibly kind and genuine. We had a great time exploring the local food scene, especially the night markets! We’ll definitely be back soon. Stephanie "

"Clean room and good location "

"The hotel was very clean and the staff was friendly and very attentive."