Top Hotels Near Sollerup Dog Park in Faaborg from AU$122

"The absence of sheets and towels with no clear advance notice was very inconvenient. We were traveling from North America and the expectation that we would bring our own sheets and towels is incredible. When we tried to rent the "towel and sheets" package we were told it was not available. Also, we were misinformed when we sought the dimensions for the duvets and were told simply that the size was "normal" or "routine". Hence, our duvet covers did not fit and the sleeping was not comfortable.The information regarding parking in the guest book was incomprehensible and the map was so small that it was impossible to read. When I tried to make contact and sought to rely on the claim that one could get help 24/7 I discovered that was, in fact, not true. I repeatedly got emails stating the I had received answers to my messages but that was substantively not true. I hired this cottage because it was a vacation rental by owner but that also was not true. Instead I had to deal with Novasol, which clearly was not the owner but a commercial agency, which didn't provide live help but instead sent automatic responses to my queries. Finally, you should be aware that the downstairs shower did not work because it was virtually impossible to adjust the temperature. Also, the toilets both had rust rings that we tried to clean with cleansers. "

"The place is not great. The lawn is mowed but the rest looks like no one lives there. There is a bin of scrap metal in the back for example. The beds are not great. The windows have no screens so the place fills with bugs if you want to try to cool it down. The management company does not monitor the VRBO chat. You have to get on their app. They do not properly advertise on VRBO. They do not say there are no sheets or towels and we had to buy them. We chatted with their rep and he basically said, too bad, you should have also checked our app before you rented and a lot of places in Denmark are like this. Then he dropped the call and was unavailable. I asked a few questions about reading the meter for power (you pay) and they never bothered to communicate it. I got messages about "How was your check in" a day after arrival. Terrible company. Recommend not staying wtih any VRBO in Denmark."