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"Best hotel, service and staff in Dubai!"

"Almost absolutely everything about the hotel was perfect Staff were polite Room was clean & regularly maintained The valet team were impeccable The only downside we had is the food. We paid an extra £300 for the breakfast When we arrived the breakfast buffet was closed for renovation They alternatively had a cafe or room service for breakfast Each morning whether we had the room service or cafe The food was hard, tasteless and not very nice. Almost didn’t finish it every time. It was so upsetting because we saw on social media the breakfast here was to die for and feel like we wasted those extra few hundreds when it could’ve been spent eating out for breakfast "

"When I arrived, I thought I would have the best 2-day staycation, but I am so disappointed. While the receptionist, Ms. Indira, was very helpful when I reached, we were not happy with the stay after that. The AC was not working on both room and restaurant, and whenever we called for housekeeping, they were very delayed and many other issues. We really wasted our money for no reason.""

"Overall a clean and calm experience"

"The property is amazing! Location is perfect and the team is wonderful, from Loreen at reception, Hesham with our luggage, the housekeeping team, Inas at Zeeta and everyone that made this special! I would highly recommend this hotel to anyone that wants a quick escape within the city limits! It was spectacular and the team paid attention to every detail! Would definitely come back again!"

"Best service, amenities and staff. I would definitely consider staying again."

"Great"

"Good staff, pretty old building and furnitures, not a great odor in some areas like lift, great location near public beach, no private beach, moderate food quality "

"Room: Just wow! I wish I can travel again and stay in the same hotel. Such a wow room it was. Excellent amenities and twice a day housekeeping made a huge difference to our stay. They also gave us complementary beach bag and cute cable ties. Slippers were not cheap ones like you get in every hotel, in fact very soft and comfy ones. You could always request additional amenities when needed through an app and they would be delivered to your room within 30 mins without any questions. Breakfast: Very tasty breakfast. One of the best I have had at any palm hotel. Lots of variety available and also you could request extras like French toast and dosa on order. Staff: Very kind and helpful staff. Spa: You have to pay additional for spa access but it was a good spa. We did not take experiences as they were much cheaper at our main stay. Additional: Water park is included in the stay for free. Towels were free for hotel residents but lockers were paid for. Beach and pool was very neat and clean."