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Reviews of Lodge 21

2 out of 5
Lodge 21
Link Road, Smiggin Holes, Smiggin Holes, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

6.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Douglas

Liked: Cleanliness, staff & service, room comfort
Great position, great hospitality, great food. Bed was comfortable. Heating good. Quiet room. Not a five star building, however was adequate.
Stayed 6 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The dinner provided were beautiful.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020

6/10 Okay

James

warm room hot shower lifts at the door pub does decent food
Stayed 2 nights in Aug 2020

10/10 Excellent

Abigail, Cronulla

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff were lovely and very welcoming! Very close to slopes and bus station where a free bus service is offered to Perisher! Would recommended to anyone!!! Excellent services and thanks to all staff working there!
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great food staff are very friendly definitely will be going back there every year
Stayed 5 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Aimee, Sydney, NSW

Liked: Staff & service
Great Homestyle on the Snow Accommodation
We've stayed at Lodge 21 once before so we knew what to expect. The rooms are small but comfy, well heated, great hot water system for a nice hot shower after a long day, and good value for what you're paying for being at Smiggins. All you need to do is wake up, get dressed in your gear and walk across the road to the bus stop to get the bus up to Perisher - no need to take your car out and try to find a spot at the resort. We love that breakfast and dinner is included, only thing being that if you've had a long day and don't want to socialise, this probably isn't the place for you - everyone is pretty friendly. Three course dinner (and hot breakfast) included in the price is great. The staff are out of this world lovely - they're super chill, will aim to help you out any way they can (Thanks Scotty!) and know their way around the resort, so can give good recommendations.
Stayed 3 nights in Sep 2018

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

2/10 Terrible

Karenne, Perth, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Backpackers yes. Families No!!!!
I’m usually okay with anything. But not this. The manager was drunk. Not a little, but totally off his face. All staff were drinking red wine. We did not even check in, as the manager did not get our booking. Our suitcases did not get out of the car. The room was like a backpackers hostel. In the 80s. The front doors did not lock, and there were no locks on the bedroom doors. My reviews almost everywhere are positive, even if it wasn’t great. This was not worth one positive comment. I will not recommend this place to anyone. For the cost.... anywhere else is much more worth it.
Stayed 2 nights in Aug 2018

6/10 Okay

john, Sydney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location in Smiggins with on site parking. Very friendly staff.
Stayed 1 night in Jul 2018

6/10 Okay

charles, sydney

Liked: Staff & service
close to ski
snow around building and close ski and play area , good for provide breakfast and dinner. more fun this building , free coffee and tea
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for kids meeting other kids
Lodge 21 rocks. I had a wonderful experience at lodge 21. All the staff and Mcgregor were more than helpful with any of my child and my questions and needs. The food was fantastic. I highly recommend this place. Best stay for a single father and 5 yr old daughter.
Stayed 1 night in Jul 2018

8/10 Good

Ophelia, Sydney

Liked: Cleanliness, staff & service, room comfort
Best On Snow Hospitality!
My partner and I stayed at Lodge 21 last weekend on Saturday 16th September. Location was perfect we were right on the snow at Smiggin Holes! We had a twin room which was small but cozy and the beds were very comfortable. The room was clean but minimal. They have a drying room for your wet gear after a day in the snow. Friends of ours have been staying at Lodge 21 for 5 years now and stay because of the friendly hospitality and staff! For the price, it was pretty good! The team at Lodge 21 - Macgregor, Matt and Rosie (the chef) are awesome! We had such a great, warm welcome. The dinner served at 6:30pm was out of this world! We had a 3 course meal, soup for starters, pork ribs for main and a sticky date pudding with icecream for dessert. I would stay here again just for the food and the staff! Food was included in the rate! Buffet breakfast was also fantastic and included in the rate. I would definitely stay here again. Hopefully we are lucky enough to stay on the snow again next year :) Ophelia
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Location, Food ++++
Very close to the slope, room is cosy & warm, nice breakfast & dinner, meet a group of friendly people. The price is ok, condition really needs to be improved though.
Stayed 2 nights in Jul 2017

8/10 Good

Ned, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice people. Excellent food. So convenient. Family friendly.
Stayed 2 nights in Jul 2017

6/10 Okay

kath, sydney

Smiggins stopover
Close to bus stop to Perisher. The food was good. Rooms okay. Parking limited.

10/10 Excellent

Wally, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice food and set up of the Lodge. Need to provide a larger communal fridge, or put a small bar fridge in the room. All facilities were clean and tidy and the location is great.

8/10 Good

Maree, sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fantastic location, excellent meals
Unreal location Lovely warm common areas with cozy gas and slow combustion fires Excellent meals for both breakfast and dinner Small rooms, good bathroom, but very unpleasant rickety bunks

6/10 Okay

Susie, NSW

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location and food but not much else.
I would like to start with what we loved about Lodge 21. The location is perfect, next door to hire place and across the road from lifts and bus to Perisher. The beds were comfortable (although there was no barrier on the very high top bunk my son slept in. The food was home cooked and really nice. I guess the downside is what comes with the price as it is cheaper than many other options on snow. The staff were not friendly and hardly around to be found. The second day we had no hot water and this was dismissed. We ran out of toilet paper and couldn't find anyone to replace it. We had the owners mobile number but didn't want to call it constantly and didn't get a warm or helpful response when we did. Overall we would go back as the price is right for us and the location, bed comfortability and food are an important part of a skiing holiday. PS there is no bar on sight so bring your own if you don't want to pay big prices on snow.

4/10 Poor

Haggis, Sydney

Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed by the the room.
I booked a triple room with mountain view for $400 per night but instead got a double room that was very small - the double bed could barely fir into the actual room itself......,and facing into a building(no mountain view). The bathroom needed repairs as the tap was very loose in the basin. Also found previous guests cut fingernails on the floor. Talk about off putting. Also the aged DVD player did not even work. The carpet smelt of old foot cheese,it was terrible. On the brighter side - the breakfast was good and the Hotel staff friendly.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No frills on hill accomodations
These Accomodations are all about location. Food was good, particularly dinner. Rooms are dirty, but sheets were clean.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
On snow accommodation
There were two good things about this accommodation - location and the food. The room was cold and the ensuite bathroom was like walking into a fridge. There were icicles forming in the bathroom and the floor was like walking in the snow without shoes. The heating in the room did not work and I spoke to people who stayed there regularly who informed me they took their own heater. I was very disappointed by the lack of heat as the weather was windy and cold. If they fix the heating problem it may be ok but the room was small and in desperate need of a makeover.

8/10 Good

James, Canberra

Liked: Cleanliness, staff & service
No frills good hotel right on the snow
Staff are friendly, the dinners are great, the rooms are smaĺl and packed with beds. But if you are there for the sniw you just cant beat location.

10/10 Excellent

Brett , Central Coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location...
Everything was great...we had a flying visit but was great.

10/10 Excellent

Lindsay, wherever there's good holidaymaking.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for on snow ski holiday!
This place rules. So relaxed and welcoming, while still having professional and excellent service. The food was delicious, even catering to my weird dietary requirements with very little notice. It's not the fanciest place in the world, but it is warm and comfortable and full of awesome people to make a ski holiday exactly like it should be.

8/10 Good

craig, west wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Great lodge very welcoming
Great spot and recommend to anyone, meals were awesome