Exterior

Reviews of Hampton Inn & Suites Silverthorne

2.5 out of 5
Hampton Inn & Suites Silverthorne
177 Meraly Way, Silverthorne, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 472 out of 723 reviews" "
Rating 8 - Good. 154 out of 723 reviews" "
Rating 6 - Okay. 46 out of 723 reviews" "
Rating 4 - Poor. 28 out of 723 reviews" "
Rating 2 - Terrible. 23 out of 723 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Warrensburg

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet area. Comfortable king bed. Breakfast area was well maintained.
Stayed 1 night in May 2024
Response from Fox on 16 May 2024
Hi Laura, Were so happy to hear you enjoyed your stay with us. We always strive to provide a friendly environment for our guests! We look forward to seeing you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Fox on 16 May 2024
Jeffery, We're so glad to hear you enjoyed your stay with us! Hope you have a wonderful day and we look forward to seeing you again soon!

6/10 Okay

Daniel

Stayed 1 night in May 2024
Response from Fox on 16 May 2024
Hi Daniel, Sorry to hear that your stay was not a 5 out of 5 and hope to have a chance to do better next time.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Quality accommodations. Not enough parking.
Stayed 1 night in Mar 2024
Response from Fox on 16 May 2024
Hi Jennifer, Thank you for reaching out about you experience. I know things can get kind of tight especially when were busy but we appreciate you hanging with us and we hope to see you again soon!

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Fox on 17 Apr 2024
Hi Ignacio, We're so happy to hear you enjoyed your stay with us! We hope you have a great rest of your day and look forward to seeing you again soon.

8/10 Good

John

Stayed 3 nights in Apr 2024
Response from Fox on 16 May 2024
Hi john, Thank you for your review we hope to see you again soon!

10/10 Excellent

Bryan

Stayed 1 night in Apr 2024
Response from Fox on 28 Apr 2024
Hello Bryan, we're glad to hear you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property easy to get to. Would stay again.
Stayed 1 night in Mar 2024
Response from Fox on 3 Apr 2024
Hi Leah, Thank you so much for your feedback. Were happy to hear that you enjoyed your stay with us and we look forward to seeing you again soon!

10/10 Excellent

Jeremy Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John at the front reception desk was super hospitable and provided us with lots of information around the area, and information there at the hotel. He and his colleagues were super friendly and courteous our entire stay in Silverthorne. Breakfast was always hot and different each day. Hotel was also pet friendly, and amenities such as pool, hot tub, weight and fitness center were also fantastic. I really wished the NG fire pit outdoors was working during our winter weather stay, that would have been extra special.
Stayed 4 nights in Mar 2024
Response from Fox on 28 Mar 2024
Hello Jeremy, Were so happy to hear you enjoyed your stay with us! Its always great to know that our staff made you feel welcome and helped keep you informed about the area! Worry not as we are getting the firepit up and running as I type this so it should be all set to go for the next time you visit us. Hope you have a great day and we look forward to seeing you again soon!

10/10 Excellent

Jonathon

Stayed 2 nights in Mar 2024
Response from Fox on 17 Apr 2024
Hi Jonathon, We're so happy to hear you enjoyed your stay with us! We hope you have a great rest of your day and look forward to seeing you again soon.

8/10 Good

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast can be better
Stayed 3 nights in Mar 2024
Response from Fox on 27 Mar 2024
Thank you so much for your review! We're sorry you weren't satisfied with the breakfast options be sure management reads all reviews and we hope to see you again.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the mountains beautiful area and room was clean very satisfied
Stayed 1 night in Feb 2024
Response from Fox on 7 Mar 2024
Hello Kenneth, we're glad to hear you enjoyed your stay with us. It really is beautiful out here isn't it? We look forward to seeing you again soon!

10/10 Excellent

Jinping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fox on 7 Mar 2024
Hi Jinping, Thank you so much for your feedback. We're so happy to hear that you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fox on 7 Mar 2024
Hi Josh, We're happy to hear you enjoyed your stay with us! Thank you for your feedback and we look forward to seeing you again soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large and comfy room
Stayed 2 nights in Feb 2024
Response from Fox on 7 Mar 2024
Hello Tammy, We're Happy to hear you enjoyed your stay with us! We look forward to seeing you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and funny
Stayed 1 night in Feb 2024
Response from Fox on 6 Mar 2024
Hi Michael, We're so happy to hear that you enjoyed your stay with us and that our staff left you with a positive impression of themselves and the property. We hope you have a fantastic day and look forward to seeing you again soon!

8/10 Good

Jinelys

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Muy bueno el desayuno y las facilidades. Deben mejorar en la limpieza de las bañeras. Nos prestaron slide para la nieve, muy apreciado.
Stayed 2 nights in Jan 2024
Response from Fox on 7 Mar 2024
muchas gracias por su comentario lamento escuchar sobre la limpiesa vamos a mejorar gracias por su estancia con nosotros.

4/10 Poor

Carrie, Craig

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was extremely hot and air conditioner was not functioning, room above was extremely loud.
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hi Carrie, Were so sorry to hear about your experience with us. Please always let us know if you have any questions or concerns while your with us as we are always happy to do whatever we can to fix any issues you may have with your stay. Be sure we read every review and will strive to do better in the future. We hope you have a great day and hope to see you again!

10/10 Excellent

Darrin

Liked: Staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello Darrin, We're very happy to hear you enjoyed your stay with us, and are always happy to hear that our staff are leaving you with a positive impression of them and the property. We hope you have a great day and look forward to seeing you again soon!

6/10 Okay

David

Some of the room elements were falling apart, baseboard we coming off.
Stayed 1 night in Jan 2024
Response from Fox on 7 Mar 2024
Hello David, We're sorry to hear about the state of your room while you stayed with us. Be sure management reads every review and comment and we will be sure to have maintenance is made aware and stays vigilant in these issues.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great
Excellent hotel, we enjoyed the breakfast, the room, hot tub, and the helpful staff. I do agree with other reviewers that the $10 + tax parking fee is ridiculous.
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Thank you for your feedback. Be sure management reads every review and comment. We understand your frustration with our parking fee policy but we do hope to see you again!

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello William. We're so happy to hear you enjoyed your stay with us. We look forward to seeing you again soon!

2/10 Terrible

Keith

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Snow storm knocked out power to the hotel, which of course isn’t the hotel’s fault, about 30 minutes after the power came back on at 3:30am there was an alarm to evacuate the hotel in the snowstorm, something that may or may not have been in the hotel’s control, but what was something the hotel had control of was the lack of any kind of apology for the situation and maybe extending the check out or breakfast time. Despite being up till 4:00am myself and my family went to get breakfast at 10:03am and the hotel had everything locked up already, not good customer service in my opinion!
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello Keith, I'm very sorry to hear about your experience with us during your stay. I know how frustrating it can be to be woken up by the fire alarm especially during the night. I would like to apologize for your inconvenience on behalf of our property. Please be assured management does read every review and we will look at what we can do better next time this happens moving forward.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello David, We're very happy to hear that you enjoyed your stay with us! Be sure management reads every review! We hope to see you again soon!

10/10 Excellent

RACHELLE

Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hi Rachelle, We're very happy to hear you enjoyed your stay with us. We hope you have a fantastic day and look forward to seeing you again soon!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good size fitness room with equipment. Coffee and snacks in the evening and a hot breakfast.
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello Jason, We're very happy to hear you enjoyed your stay with us and liked our amenities. We hope to see you again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean from top to bottom. It even smelled nice which is uncommon. Not sure why you charge $10 for parking aside from the bill. You should just add it to the cost of the stay. Your breakfast sausages were good. Stick with your supplier.
Stayed 1 night in Jan 2024
Response from Fox on 6 Mar 2024
Hello John, Were very happy to hear you enjoyed your stay with us! As for the parking this is how we have to charge it currently. We hope to see you again soon!

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

jingqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Very convenient. The staff is very helpful.

10/10 Excellent

Eira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fox on 7 Feb 2024
Thank you for your feedback. We appreciate you taking the time to let us know that you enjoyed your stay! WE hope to see you again!

10/10 Excellent

Nohemi Casa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Aug 2023
Response from Fox on 7 Feb 2024
Thank you for your feedback. We appreciate you taking the time to let us know you enjoyed your stay. We hope to see you again!

10/10 Excellent

Erin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fox on 7 Feb 2024
Thank you for your feedback. We appreciate you taking the time to let us know about your stay. We hope to see you again!

10/10 Excellent

Arthur

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is a little short on space but everything else was great.
Stayed 1 night in Nov 2023
Response from Fox on 22 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that they have games for kids to use, staff were exceptionally friendly and welcoming. Building is a bit dated, but for a family get away it was perfect.
Stayed 1 night in Nov 2023
Response from Fox on 22 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Fox on 8 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice job lace to stay
Stayed 2 nights in Oct 2023
Response from Fox on 8 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

6/10 Okay

Lori

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Kyle on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Kaitlyn

Response from Fox on 8 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kyle on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fox on 8 Nov 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

2/10 Terrible

Helena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A filthy hotel
This hotel was extremely filthy. The carpets had heavy stain and were sticky, all around the shower room were black, the AC was only working if we would put it on below 60( thermostat was broken), our outside view was a huge construction lift machine behind the window, ceiling paint peeling, stains on curtains, shower head broken..if we had chosen a motel it would be probably better. and they have a sign on the counter saying 100% Hampton Guarantee... such a joke..
Stayed 1 night in Sep 2023
Response from becci on 16 Oct 2023
I am sorry you had issues with your stay. I will address these and make sure they are all corrected. Did you ask for the 100% guarantee? I will see what we can do.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Rick

Stayed 1 night in Sep 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff at the front desk
Stayed 2 nights in Sep 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

4/10 Poor

Steven, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is $10 per day.
Stayed 4 nights in Aug 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Beverly

Stayed 1 night in Aug 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Bailey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the amphitheater and reservoir, cute outlet mall within walking distance
Stayed 1 night in Aug 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fox on 16 Oct 2023
Thank you for your feedback. We appreciate you taking the time to let us know about your stay! Be sure we read every comment and hope to see you again!

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from Becci on 18 Aug 2023
thank you