Outdoor pool

Reviews of Fresco Water Villa

3.5 out of 5
Fresco Water Villa
Sigiriya Road, Kimbissa, Sigiriya

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 10 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from General Manager on 27 Apr 2019
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. We are truly grateful for your great appreciation about our Service & product. Amazing what kind words can do to inspire the team more in being the best in what they do. Apologies for any inconvenience caused by any chance during your stay. On behalf of everyone in the team, thank you very much. Your feedback means so much to us. We look forward to your return. Hopefully very soon. Thanks with Warm Regards, General Manager

6/10 Okay

S, Australia

Travelled with group
Liked: Staff & service
Ok place to stay. Bit of a distance from center of town and places to eat etc. Rooms and facilities could do with a refresh but generally ok.
Stayed 4 nights in Apr 2019
Response from General Manager on 27 Apr 2019
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. We are truly grateful for your great appreciation about our Service & product. Amazing what kind words can do to inspire the team more in being the best in what they do. Apologies for any inconvenience caused by any chance during your stay. On behalf of everyone in the team, thank you very much. Your feedback means so much to us. We look forward to your return. Hopefully very soon. Thanks with Warm Regards, General Manager

2/10 Terrible

Gilles, Lebanon

Disliked: Cleanliness, property conditions & facilities, room comfort
Had cockroaches, lizards, spiders, etc in the room
Stayed 2 nights in Aug 2018
Response from Front Office Manager. on 28 Sept 2018
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. We appreciate your feedback. We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit. We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing. Thanks with Best Regards, Dinesh Fernando.

10/10 Excellent

Mohideen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exemplary service, great breakfast
Enjoyed our stay at Fresco Water Villa. Special mention of Chaturanga in the front office, for making it memorable. He was very helpful and made travel arrangements locally, although it was out of his description. Thanks Chaturanga.
Stayed 2 nights in Jul 2018
Response from Front Office Manager on 28 Sept 2018
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. Thank you very much indeed for taking the time to share your experience at Fresco Water Villa, Sigiriya. We were delighted to read your review – it is truly gratifying to know that you were happy with your stay. We would also like to thank you for your kind words of appreciation of my colleague Chathuranga. What a true pleasure being able to take part in our guests' milestones and being remembered in such a beautiful way through the feedback you have shared here. We look forward to welcoming you back again in a not so distant future. Thanks with Warm Regards, Dinesh Fernando.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful welcome
After a long time travelling Hotel Topaz was a delight to visit. Lovely staff and beautiful room.
Stayed 1 night in Apr 2018

8/10 Good

Janaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for what you’ve spent
The service was good and for the price it is worth.Food was good but need to have a variety specially breakfast.
Stayed 1 night in Jan 2018

10/10 Excellent

Cosme Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very nice hotel, beautiful swimming pool, nice and clean rooms and bathroom and nice breakfast. Only cons are wifi only reachable in reception area and dinner not so good (but there is a great kothu restaurant next door). The guys at the restaurant are extremely friendly, specially Janith, Achille and Lavishan (probably misspelt them all). 10 minutes away from Sigiriya on tuk tuk.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
almost perfect!
Small details would make it even better, room was huge and nicly situated. I would recomend to friend. I would offer wider selection during breakfast.

8/10 Good

nihan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double check the location!
We stayed only for a night and everything was fine. The only issue we had was the location; on Expedia map it was shown almost at the entrance of sigiriya however in google maps it was 10 mins drive away which happened to be correct. We hired a tuktuk and worked out fine.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Impressive rooms! Large and comfortable! I was particularly impressed with the remote setup for the lighting and room devices. Bad news though, cold water during the stay. Was hot for 2 minutes and then cold showers after. This should be an easy fix given how much they invest in the luxury of each room. Also wifi was only available in the lobby. That's a large blow. You can't expect people to want to leave their rooms for the wifi, especially when there are mosquitos outside. Still a good value, but they need to fix some things.

8/10 Good

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
食事は美味しい!
周りに何もないので、食事をつけたほうがいいです。味付けや盛り付けはヘリタンスカンダラマより良かったです。値段なりに品数は質素ですが、、、。グーグルやホテルの地図が間違ってる場合があります。ジギリアロックから2キロくらいは離れてますので要注意。プール隣にある発電機の音がうるさかったけど、部屋に入れば聞こえません。
Stayed 1 night in Apr 2019
Response from Front Office Manager on 5 July 2019
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. We are truly grateful for your great appreciation about our Service & product. Amazing what kind words can do to inspire the team more in being the best in what they do. Apologies for any inconvenience caused by any chance during your stay. On behalf of everyone in the team, thank you very much. Your feedback means so much to us. We look forward to your return. Hopefully very soon. Thanks with Warm Regards, Dinesh Fernando, Front Office Manager.

6/10 Okay

Kenth

Liked: Cleanliness, property conditions & facilities, room comfort
Location was misleading
I chose to stay in this hotel for one reason - it was in the centre of town. Atleast according to the map in hotels.com. However, it is located outside of Sigiriya approx. 2 km away along a dodgy road, that is not pleasant to walk along after dark. Hard to catch a rickshaw from here. Not staying in town (as expected) really ruined my stay. On top of this, the hotel is overpriced. Service nice, but not excellent. Do not arrange daytours from here, as they charge almost double the price compared to tours in Sigiriya. The pool was okay. Room comfy.
Stayed 3 nights in Apr 2019
Response from General Manager on 27 Apr 2019
Dear Valued Guest, Greetings from Fresco Water Villa, Sigiriya. We are truly grateful for your great appreciation about our Service & product. Amazing what kind words can do to inspire the team more in being the best in what they do. Apologies for any inconvenience caused by any chance during your stay. On behalf of everyone in the team, thank you very much. Your feedback means so much to us. We look forward to your return. Hopefully very soon. Thanks with Warm Regards, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Een goede accomodatie met prima voorzieningen. Een buffetdiner en een goed uitgangspunt om de volgende ochtend de “Leeuwenrots” te beklimmen. Het entree bord is ‘s avonds niet verlicht en de lokatie klopte niet helemaal volgens Google maps.
Stayed 1 night in Feb 2019
Response from Dinesh Fernando- Front Office Manager on 19 Mar 2019
Geachte gast, Groeten van Fresco Water Villa, Sigiriya. We zijn oprecht dankbaar voor uw grote waardering voor onze service en product. Verbazingwekkend wat vriendelijke woorden kunnen doen om het team meer te inspireren om de beste te zijn in wat ze doen. We zorgen ervoor dat er onmiddellijk noodzakelijke stappen worden gezet om het bord van het hotel beter zichtbaar te maken. Namens iedereen in het team, hartelijk dank. Uw feedback betekent zoveel voor ons. We kijken uit naar uw terugkeer. Hopelijk heel snel. Bedankt met vriendelijke groeten, Dinesh Fernando.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マイナス点が2つ
WiFiが客室で使えないのでいちいちフロント周辺に行かなくてはならないのだが、フロントが屋外にあるので暑かった。 中庭にプールがあり、子供の嬌声がうるさかったので、それもマイナス。 が、他の点では問題はなく、リゾートらしい雰囲気が楽しめたので概ね満足。
Stayed 1 night in Aug 2018
Response from フロントオフィスマネージャ。 on 28 Sept 2018
親愛なる貴重なゲスト、 フレズコウォーターヴィラ、シギリヤからのご挨拶 まず、ご意見をお寄せいただきありがとうございます。本当に感謝しています。 私は自然にあなたがより良い経験をしたがっていますが。 私たちが学び、継続的に改善するために使用しているあなたのようなフィードバック 例外的なゲストエクスペリエンスを提供するために非常に努力していますが、この場合は不足していることが明らかです。 あなたの信頼を取り戻し、あなたを収容する機会を私たちに提供するなら、私はあなたの予約をもう一度して、私たちのゲストの多くがとても好きになったという経験を楽しむことを嬉しく思います。 さらに議論したい場合は、いつでもお問い合わせください。 暖かいよろしくとのおかげで、 ディネシュ・フェルナンド

10/10 Excellent

Fay, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to Sigiriya
staff is really nice. breakfast is good. hotel is beautiful. room is big and clean. hotel have free accommodation for driver. near Sigiriya.
Stayed 1 night in Dec 2017

4/10 Poor

しーちゃ, 兵庫

Disliked: Cleanliness, property conditions & facilities, room comfort
よくあることだが
シャワーの排水溝の流れの悪いこと。せっかくシャワーを浴びても足をもう一度洗わないと気持ち悪いと言う… レストランで食事をしたが、 クリスマスイブだった為か恐らく普段より高い料金で、しかも種類も味も良くなかった。朝も同じ所で食べるのが嫌になったくらい。
Stayed 1 night in Dec 2017

6/10 Okay

Charlotte, Nederland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Kan beter
Het hotel zag er goed uit en de kamers prima, alleen wel erg gehorig. Bij het zwembad moest je lang wachten op een handdoek, het eten was slecht en weinig inspirerend, in andere steden of hotels was de kwaliteit veel hoger. Het is meer een doorvoerhaven van georganiseerde reizen en zo gaat het personeel ook met je om.
Stayed 2 nights in Oct 2017

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at Fresco Water Villa
We stayed one night only at FWV and we recommand it for sure. First the staff was great: helpful and friendly! Second the Hotel is well located: 5 minutes to go to the Lion's Rock with a tuktuk. And We caught a bus to Dambulla right in front of the main entrance. Last but not least: what a pleasure to enjoy the pool by 37 degrees outside! Thanks for this stay

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel.
Bad service, very dirty rooms and and the meals were not very good compared to the other places we went. Sigiryia offers beter places the place we stayed at 2 years ago were a lot better.

8/10 Good

Verified traveller

Pratique pour visiter Sigiriya
Parfait pour visiter la ville de Sigiriya : a 10 minutes en tuk tuk de Sigiriya Rock et a 30 minutes de l'eco park pour un safari. Nous avons pu profiter de la piscine jusqu'à 21h30 parfait en revenant d'une grosse journée pour se rafraîchir !

6/10 Okay

Wolfgang

Liked: Cleanliness, room comfort
Für 1 Übernachtung ok
Pool war dreckig, Service nicht ok

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort