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"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"All good, lovely location, friendly staff, thank you"

"Gorgeous old hotel in a fabulous location, central Shrewsbury. Parking only £5 per day. Comfy bed, great shower. Rooms a little tired but would definitely stay at The Lion again!"

"Didn’t have breakfast at the hotel, the room was very clean and staff were very friendly. Parking was easy "

"Lovely place to stay staff very friendly and food was delicious room basic but very nice just what we needed for a few days away will definitely return"

"Excellent service"

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."

"Great Staff, thank you, would definitely stay there again 🙂"

"Very friendly staff and room was in a very good and clean condition. One has to remember that it is above/adjacent to a pub/restaurant and so there some minor issues with outside lights and sounds due the the kitchen fan (which was turned off once the kitchen closed for the night). Also note that the place has no on-site parking but the car park opposite offers space at £4 per day. Well served, British breakfast. Overall, a lovely experience."