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"Convenient friendly"

"The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options."

"Room, facilities, service were excellent. "

"What stood out for me was the onsen and the ryokan room we booked. Loved the touch of traditional and modern."

"Great views!"

"Very nice staff and comfortable room. Has everything you need. My favourite part was the bathroom. Very traditional Japanese bathing vibes including stool, bucket, and a small tub for you to soak in after cleaning. Perfect on a cold winter night. "

"Highlight was definitely the onsen. This is the best onsen I have ever used in any area of Japan. It's huge, there are so many different options for baths, and the women's open air bath was so beautiful and picturesque in the middle of winter, right next to a snow covered mountain. It was spotless clean and they provide so many amenities. We stayed in a Japanese style room and it was lovely. The different wings weren't actually as spread out as it seemed so nothing was too far away. Buffet dinner and breakfast were great, lots of variety and lots of vegetarian options which I was worried about! Hands down the best spot for Jigokudani and the boardwalk and park trails (most of the trails were closed for winter though). An easy short stroll to the valley and in the other direction cute souvenir shops. Definitely recommend :)"

"Was great experience to stay at Westin Rusutsu Resort. Perfect accommodation, and excellent service. Food is good at restaurant and massage was amazing. "

"Convenient, comfortable, no complaints "