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"Non smoking room has a smoking smell"

"I was surprised how big the onsen area is. There are many bathes to choose. I enjoy a lot. The Kaiseki dinner was worth the money. But I wish the staffs could be more patient, less rushing."

"A bigger room than in most other hotels. Comfortable and clean. Excellent onsen with a relaxing atmosphere. Various extras (welcome sweets, popsicles after hot bath, late-night ramen for free) were highly appreciated."

"Rooms are well designed. Rooms are roomy as Japanese standard size"

"A real nice place. "

"Convenient to CTS"

"Luxuriously appointed hotel. Slightly aged but still well-maintained. The room felt decadently large after all the cramped rooms in the cities. Quite a few of the staff are able to speak decent English and there are Chinese speakers as well. The lake view is gorgeous and we were able to enjoy the nightly fireworks without braving the cold weather. The buffet breakfast and dinner had a good spread and is about the same every day. Have to say that the shower in the room is better than the ones in the onsen which are prone to have sudden fits of differing water temperature. But we are there for the onsen after all. "

"I liked the convienience of shuttle service from the airport to the hotel. Also the breakfast and dinner buffet -many different delicious choices. Onsen with the view in the same building was also great. "

"A nice stopover on way from Niseko to Sapporo. Lovely large rooms. Did not love everything from the kaiseki dinner but the beef sukiyaki was good. Booked the private cypress bath so that we could bathe as a family but i would skip this next time and head straight for the public bath on the high level - large with a view of the forest."