Single Room, Ensuite | Room amenity
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Reviews of The Well Inn

The Well Inn
Cannards Grave Road, Shepton Mallet, ENG

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 48 reviews" "
Rating 8 - Good. 14 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 9 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

trevor

Travelled with partner
Conveniently situated
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jocelyn

Room was small but it was a good price and had everything it needed to have. Only issue was the location of the room meant the free WiFi didn’t work, but other than that it was a lovely place to stay.

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Very disappointing hotel, felt like it was all too much trouble for the staff, especially at breakfast. Only continental breakfast don't recall seeing this at the time of booking. Had to ask for fresh pillow case as tge in the room was dirty. Very noisy room
Stayed 1 night in Sep 2023

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The condition of the hotel was very dated and the carpet on the stairs and in the landing is very dirty.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad Wi-Fi bad nights sleep
Wi-Fi was only available in the bar. No Wi-Fi at all from room 12. Asked to be moved where there was signal (had a lot of work to do) but unable to help. Booked 3 nights but left after 2. Terrible nights sleep with the sound of HGVs passing by all night. Bed was comfy and room was clean. But won’t be staying again. I did like the Inns history provided in the welcome book.
Stayed 3 nights in Aug 2023

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Country Gem
Stayed for one night for business. Really good location to where I needed to be and very fairly priced. The lady who runs it was so helpful and very attentive. The room was basic but perfect for what I needed and the bed was clean and comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Gogo

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Hayleigh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing nights sleep but lovely staff & food
Staff were lovely and very welcoming. Hotel was clean and presented nicely. Food was great. However the beds in the family room were extremely uncomfortable. The bunk bed made so much noise it was impossible to sleep on resulting on us having to move the kids matresses onto the floor. The mattresses were veey lumpy and bumpy and had to double over the duvet to try and help (luckily we had blankets we brung for the kids to stay warm). The walls are paper thin and can every single noise. Not nice when you're next to a room with loud swearing people next door. Could also here every foot step up and down the stairs in the corrider. Some soundproofing and new beds are definitely needed. Definitely not worth the money paid for an awful nights sleep which was a shame as we was due to go longleat the next day and had very tired and miraerble kids who usually sleep well in hotels we've stayed in before.
Stayed 1 night in Jul 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Comfortable and clean 2 night stay. Nice layout of a dining area and great Pea and spinach burger! Would recommend. Staff very accommodating.
Stayed 2 nights in Jul 2023

4/10 Poor

JAKKI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Double bed!
Lovely place, nicely decorated internally but in need of work outside. Smallest double bed ever but room clean and all staff very friendly and courteous.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK
I had the cheapest room, so have to take this into account. However, the free wifi was very limited in the room, about a 50% chance of getting connectivity, and constantly dropping out. The room was small (the small table had a small foot stool type chair, not a proper chair as there wasn't enough room). The staff were excellent and friendly, however the hotel is a bit run down by modern standards. OK for the price.
Stayed 1 night in May 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

John

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No Breakfast and not recommended!
Its the type of building you hope you are not staying in when you drive up to it as it is very run down and filthy. Beds are very uncomfortable and squeak all night. Breakfast is advertised as 7.30 but no one showed up on the first day until 8am and then on the Monday no one showed up at all so we had no breakfast! When I called the emergency contact it went to voice mail and they never replied to my message I left. Also I emailed them about the breakfast issue and no one replied.
Stayed 2 nights in Apr 2023

6/10 Okay

Eloise

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lesley

Stayed 2 nights in Feb 2023

4/10 Poor

anne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room odour was very unwelcoming - alike a drain smell. The coffee sachet was solid and when opened was unpleasant and unusable. The TV remote did not work. We requested replacement batteries but it still did not work. A very disappointing stay
Stayed 1 night in Feb 2023

8/10 Good

T M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good condition, onsite Restaurant.
Very clean. Great that there is a restaurant onsite with Vegan, Vegetarian, and some gluten and lactose free options available. Good service. All facilities in the room worked well, however, the shower could do with more water pressure. We were permitted to check out at 11am, however, a window cleaner appeared at our window unexpectedly around 10:30ish(our room was on the 1st floor) Nevertheless, we would visit again.
Stayed 2 nights in Jul 2022

4/10 Poor

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
POOR CUSTOMER SERVICE
Despite at booking requesting a good wifi signal in my room and the hotel Website stating free wifi in every room this was not true. Tackled the manager about this and she came up with some excuse about work being done and this could effect the signal. Rubbish no work obviously being done and she should state on the website that wifi is not guaranteed in every room. Manager attitude not good. Won’t recommend it and won’t use it again
Stayed 1 night in May 2022

10/10 Excellent

Johanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - will definitely return
Everyone at the B&B were very friendly and made us feel so welcome. The room we had was quiet, comfortable and very clean. We decided to have dinner at the well inn and we were pleased we did. The service was excellent and the was food, delicious. Continental breakfast was included, this was very generous and had everything we wanted. We will definitely be back - thank you for a wonderful stay
Stayed 1 night in Apr 2022

4/10 Poor

Adrian

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointed
A bit of background: we exhibit at the antiques fair in Shepton Mallet and visit every few months for two nights. We first stayed at the Well Inn in September when we had a very nice room on the 2nd floor; only problem was that it was very hot then, the window has restrictions and hardly opens- and the room faces the main road - so for our next visit we requested a room at the back of the hotel. Imagine our shock when we were shown room 9 which was basically a glorified single. We paid extra for a larger room and were shown room 12, right at the end of the corridor on the first floor. Here the real problems started. After using the toilet I naturally wanted to wash my hands. There was no hot water in the basin - or in the shower! Also the temperature regulator in the shower was broken and hardly turned. On going down to the bar I was told that the chef would check the boiler. He did so and said it should work. But it didn’t. So he went and did something else but again it didn’t work. We had been up since 2:00 am (work trip) and were exhausted so didn’t go downstairs to complain again. We did complain the next morning to Josh, the talented chef who seemed to have to turn his hand to non kitchen related problems, and he promised to call a plumber. On our return to the Well Inn that evening Josh said he couldn’t get a plumber but an electrician had been to fix the boiler. Hah! Still no hot water. We were so tired we resigned ourselves to yet another non-shower mo
Stayed 2 nights in Nov 2021

4/10 Poor

Richard

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Rating did not reflect reality.
When we arrived the radiator in the bathroom where you hang the hand towel was not cleaned. I had to use my antiseptic wipes to clean the rails first before hanging the hand towels. The drawers were dusty. I had to wipe them before we could put our things in. There were 4 hangers in the wardrobe. I asked for more and I was told by the bar lady that they didn’t have anymore. She suggested to buy hangers if I want more. Ridiculous! I did buy more hangers. The other window could not be closed properly so it was very noisy as our room is next to the main road A37. This window’s glazing is thinner than the other one. We reported it and the next day, the maintenance officer came whilst we were out to close it and we were told not to open it. It depends who serves breakfast, you get a cup with a saucer some days and a cup only some other days. The milk container were not washed properly. There were slightly brownish stuff inside. This happened a couple of times. I scraped it with the teaspoon. Mind you the kitchen hygiene is rated 4. We just did not complain about it whilst we were there. The staff were pleasant though and the housekeeper must be trustworthy as I forgot to lock my suitcase where I kept the rest of our money and my jewellery (on 24/09/21). Nothing was missing. Well the fact that it is by the main road there will be some noise. We didn’t realise on booking. We just use earplugs during our sleep. It said outside fine dining, it’s absolutely not!
Stayed 7 nights in Sep 2021

8/10 Good

Peter

Stayed 2 nights in Sep 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
The staff were very helpful and accomadating.
Stayed 1 night in Sep 2021

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Staff were friendly and went the extra mile to make our stay great
Stayed 2 nights in Aug 2021

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished
Great place for a stopover.
Stayed 1 night in Aug 2021

6/10 Okay

Rod

Liked: Cleanliness, property conditions & facilities
Room. Was very tight for myself a large guy,the shower was just possible to get into Facilities were ok Lovely bar and restaurant concept Food was very disappointing,but I'm sure when they chsnde suppliers this would improve. Waiting on staff lacked finesse and knowledge. We mentioned our issues,and were assured things would improve,so we will revisit. keep trying
Stayed 1 night in Aug 2021

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

MAX

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at The Well Inn for three nights whilst working with a colleague. There was a mix up with the rooms which was resolved with an upgraded room. The service was excellent and was a great short stay!.
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was dreadful, 1. My mother was coeliac and a diabetic and you said you could offer breakfast. No gluten free bread. And did not advise us that you closed at 5pm for dinner so then I needed to drive into town to get a reservation to eat. 2. Cleanliness of the room was dreadful, bathroom hadn’t been cleaned hair around the taps. 3. My mother fell in the shower, no no slip matting in the shower, and no shower gel to wash your hands. 4. Room was boiling, no fan could be provided. Bed was bottomed out. And the duvet was a 13.5 tog. 5.
Stayed 1 night in Aug 2021

6/10 Okay

Rebecca

Liked: Cleanliness
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Noisy roadside hotel. Small room, tiny shower. Had to keep the window closed to keep out traffic noise. Then the room got stuffy. The staff was nice and friendly. No complaints there.
Stayed 1 night in Jul 2021

4/10 Poor

Stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible check in experience
Terrible check in experience! Booked hotel several months before, 2 rooms, one for my wife and I and one for my friend and his wife. On arrival only our room had been allocated! After a few minutes it was decided we could have a room for our friends but only because a man who rang earlier in the day hadn’t confirmed!!! We were then asked for payment for both rooms and I had to show the receptionist my confirmation e mail as proof we had paid online. She apologised and explained that a new operating system had been installed and this had messed up bookings. Finally got in to our rooms and although our friends were allocated a tiny room which certainly wasn’t what they expected, the accommodation was clean and just about satisfactory. We had dinner there and were served drinks in glasses with lipstick marks on sides. Not good! Sadly, this and the check-in issue were what we will remember our stay by and I hope the Well Inn can correct both as there are a lot of positive points.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious and clean. Food was amazing. The only thing that was missing was a mini fridge in the room especially during the hot weather but overall I was very satisfied with the hotel and would definitely return
Stayed 1 night in Jul 2021

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience in general very clean and enough towels Just it was very noisy during the night because of the road next to it May this can be improved by more insulation and window
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 1 night in Jun 2021

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
The outside is very deceiving looks very run down however once inside it was very up to date. The room was clean and comfortable, although the bed was a small double. We ate in the restaurant in the evening, the menu chose was good and the food lovely. Breakfast was cooked to order with a good choose. Overall the stay was very good.
Stayed 1 night in Jun 2021

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay
Room was clean and tidy , extras that were asked for was in my room and the staff were brilliant as always
Stayed 2 nights in Jun 2021

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many thanks for a great weekend
We stayed over a very busy bank holiday weekend for three nights and other than a bit of traffic noise that obviously wasn’t the Well Inns fault... We had a lovely time as everything is so accessible for Somerset and Dorset it’s location is excellent.. Now for the staff they are all absolutely brilliant as they just do everything so well.. We express our thanks to them for the whole crew being so nice x
Stayed 3 nights in May 2021

8/10 Good

Serena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
28/05--31/05
Clean, tidy and well looked after. Food is excellent and friendly staff. The only minor pick was some staff a little inexperienced. Would stay again
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel & Bar
The staff at The well are super friendly and looked after our engineers well. Lovely place and look after their guests very well.
Stayed 1 night in May 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lovely staff
Stayed 2 nights in Dec 2020
Response from The Well Inn on 21 Dec 2020
Thank you for your review and I am very pleased that you enjoyed your stay with us. We would like to wish you a Merry Christmas and thanks again.

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from The Well Inn on 4 Sept 2020
Thank You