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Reviews of UrCove by HYATT Shenzhen Futian CBD

2.5 out of 5
UrCove by HYATT Shenzhen Futian CBD
East Building of Media Finance Center, Pengcheng 1st Road & Fuzhong 3rd Road, Shenzhen, Guangdong

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 7 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location in the CBD.
Stayed 3 nights in Feb 2024

8/10 Good

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and convenient as it is very close to Futian mtr station Exit 32. Hotel is new and room looks modern, clean and spacious. Only that the design of the bathroom does not have any hanging hooks inside which I found it a bit inconvenient. We have question operating the coffee machine in the morning and the room assistant is efficient and help us out at once. Overall, we enjoy our stay at UrCove and will definitely choose to stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!
Excellent service. Very accommodating. Great location. Staff very helpful in any way. We stay there again , happily!
Very well coming
Outside hotel
Stayed 1 night in Oct 2023

8/10 Good

Lei, New York

Business traveller
Liked: Cleanliness, property conditions & facilities
modern, new, fashion.
Stayed 1 night in Oct 2023

8/10 Good

YAN SUET

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible as it is near the mtr station
Stayed 1 night in Aug 2023

8/10 Good

Siu Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Away from exit 32 of MTR with a walk in 5 minutes. But do not have many choices of restaurants and shopping malls nearby. Need to travel by MTR. Anyway, very modern, hygiene and peaceful hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Lai Ming Bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lai Ming Bee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Koon wai

Stayed 1 night in Jan 2024

8/10 Good

YIN PING MANDA

Liked: Cleanliness, staff & service
浴室設計很差
Stayed 2 nights in Dec 2023

10/10 Excellent

Aman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sum Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Comfort and clean
Stayed 2 nights in Nov 2023

6/10 Okay

HOI MAN CHERYL

Travelled with group
Disliked: Cleanliness, staff & service, amenities
是次入住張單是二人入住，原本寫咗包含一份早餐到最後酒店通知是次訂單並沒有包含任何早餐，Expedia website 或者需要update 一下。 員工態度有好大改善空間， 只是馬虎登記了證件，任何需要知道嘅酒店資訊都沒有提及過任何一句， 如wifi , 酒店設施。房間送件，電話打幾通有一兩次終於成功致電前台，送件非常慢，態度差。通風系統差，一直有煙味傳入，但我住的是杯煙房。雖說酒店是新落成，但係酒店嘅客運升降機仍然係冇保安系統，任何人都可以按鈕入去， 不像而家新進嘅酒店需要泊酒店房間才可上客房樓層。 房間內枱面同梳化均有污跡。酒店附近由於全是商業大廈，只見到少數餐廳或便利店，但有些並沒有開門營業，可能因為係商業區，所以星期六日週末並沒有開門營業。如果要食宵夜就要離開酒店範圍。 地理位置嚟講坐地鐵係好方便嘅，因為就喺地鐵站隔離，但係酒店最近嘅出口相對人流比較少會好靜，唔建議太夜返酒店。總括而言，完全未有感覺到，這是一間海悅集團旗下的酒店應有嘅服務。

4/10 Poor

Lai Ying

Liked: Cleanliness, staff & service
冷氣不夠涼
Stayed 1 night in Jun 2023