The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel connected to the convention centre in Shenzhen with 3 restaurants
your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Ritz-Carlton, Shenzhen

Photo gallery for The Ritz-Carlton, Shenzhen

Exterior
View from room
Club Suite, 1 Bedroom
3 restaurants, breakfast, lunch, dinner served; international cuisine
Interior

Overview of The Ritz-Carlton, Shenzhen

Reviews
9.4

Exceptional

Highlight
  • Offers an outdoor pool. Only 5% of properties have this in Shenzhen.

Popular amenities

  • Breakfast available
  • Spa
  • Hot tub
  • Pool
  • Air conditioning
  • Laundry
The price is AU$286
Price available on 1/4/2024

Check out the area

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
  • Popular LocationPaletto意大利餐厅1 min walk
  • Popular LocationShenzhen Convention and Exhibition Center Station11 min walk
  • Popular LocationFutian Station19 min walk
  • Popular LocationFutian Checkpoint Station7 min drive
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Room options

Room, 1 King Bed, Corner

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
  • 104 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 104 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Suite, 1 Bedroom, Balcony

cleanliness

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
  • 104 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Corner

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Garden View

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds, Corner

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Room, 2 Double Beds, Corner

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Club Room, 2 Double Beds

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Room, 1 King Bed, Garden View

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed, Balcony

cleanliness

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
  • 446 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Smoking

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Pillow menu
Down duvet
  • 118 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 Bedroom

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
TV
Pillow menu
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Shenzhen

Located in Futian neighbourhood, The Ritz-Carlton, Shenzhen is connected to a shopping centre. The area's natural beauty can be seen at Shenzhen Lianhuashan Park and Shenzhen Safari Park, while Splendid China Folk Village and Happy Valley are popular local attractions. Don't miss out on a visit to Window of the World.

What's nearby

  • Shenzhen Convention and Exhibition Center - 7 min walk
  • Coco Park Shopping Center - 13 min walk
  • Shenzhen Lianhuashan Park - 2 min drive
  • Huaqiangbei - 2 min drive
  • Huanggang Border Crossing - 4 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive

Restaurants

  • 珍汤家园 - 2 min walk
  • 金皇廷 - 2 min walk
  • 东煌海鲜酒楼 - 2 min walk
  • 麦当劳 - 2 min walk
  • Paletto意大利餐厅 - 1 min walk

About this property

The Ritz-Carlton, Shenzhen

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Coco Park Shopping Center and Shenzhen Lianhuashan Park, The Ritz-Carlton, Shenzhen provides a nightclub, a poolside bar and a terrace. Indulge in reflexology, a Thai massage and aromatherapy at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and brunch. Fitness classes and yoga classes are offered at the 24-hour gym; The Ritz-Carlton, Shenzhen also has a coffee shop/cafe, a garden and a hair salon. In addition to dry cleaning/laundry services and car hire on-site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool with free cabanas and pool umbrellas
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and an electric car charging station
  • Express check-out, express check-in and supervised childcare (surcharge)
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 280 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and deep-soaking baths
  • TVs with satellite channels and DVD players
  • Separate sitting areas, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CNY 60 per day)
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–10:30 AM for a fee: CNY 217 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Curv
  • Flavorz
  • Onyx
  • Paletto
  • Xingli

Things to do

  • 2 spa tubs
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Nightclub
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Yoga classes

Family friendly

  • DVD player
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,737 square foot of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • IPod dock
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 22 January 2024 to 1 August 2024 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 450.0 per stay.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 217 per person
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Nearby parking fee: CNY 60 per day
  • Rollaway bed fee: CNY 450.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Shenzhen
Ritz-Carlton Shenzhen
Shenzhen Ritz-Carlton
Ritz-Carlton Shenzhen Hotel
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at The Ritz-Carlton, Shenzhen?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on 1 Apr 2024 start from AU$285.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton, Shenzhen?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Shenzhen?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The Ritz-Carlton, Shenzhen?

Checkout is at noon.

Does The Ritz-Carlton, Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 600 per vehicle applies.

Where is The Ritz-Carlton, Shenzhen located?

Located in Futian, this luxury hotel is within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. Shenzhen Lianhuashan Park and Splendid China Folk Village are also within 6 mi (10 km). Gangxia Station is 8 minutes by foot and Shenzhen Convention and Exhibition Center Station is 11 minutes.

The Ritz-Carlton, Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 314 out of 414 reviews" "
Rating 8 - Good. 77 out of 414 reviews" "
Rating 6 - Okay. 10 out of 414 reviews" "
Rating 4 - Poor. 7 out of 414 reviews" "
Rating 2 - Terrible. 6 out of 414 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Great service, property and facilities a bit dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Will come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Weiliang

Stayed 1 night in Jan 2024

10/10 Excellent

man chi

Stayed 3 nights in Jan 2024

8/10 Good

WAI PING

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.
Stayed 2 nights in Nov 2023

2/10 Terrible

YAN LUN ALAN

Travelled with partner
Disliked: Staff & service, amenities
The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.
Stayed 1 night in Oct 2023

10/10 Excellent

Monty, san francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staffs, nice spa, next to great eating shopping mall
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely nice
Stayed 1 night in Sep 2023

10/10 Excellent

Ningxiao, SAN FRANCISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful. They go out of their way to make you feel special.