Deluxe Twin Room

Reviews of Colour Inn Shenzhen Dongmen Branch

3 out of 5
Colour Inn Shenzhen Dongmen Branch
F4, Building 12, Lixin Garden, Lixin Road, Luohu District, Shenzhen

Reviews

7.8

Good

Rating 10 - Excellent. 63 out of 323 reviews" "
Rating 8 - Good. 181 out of 323 reviews" "
Rating 6 - Okay. 61 out of 323 reviews" "
Rating 4 - Poor. 12 out of 323 reviews" "
Rating 2 - Terrible. 6 out of 323 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Woo,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very accommodating. Willing to bend the rules without costing them anything to make travelers more comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Agnes, Burnaby

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price considering its perfect location which is a stone's throw aw
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from 1 on 23 Jan 2020
敬的宾客,感谢您抽出宝贵时间做出的详细点评与推荐,感谢您的理解与包容,您的满意就是对我们最大的鼓励,您的认可就是我们最大的幸福;在此借平台做个推广:卡罗精品酒店(东门店)是深圳首家“快时尚”酒店;坐落于繁华的深圳东门老街腹地,东北近晒布地铁站,西南近老街地铁站,在东门茂业与东门天虹中间位置,是旅行休闲购物停留的不二之选;卡罗的营养早餐品种多达40余种,简便而不简单,卡罗的咖啡是‘雀巢’,茶包是‘立顿’--低调而不失品质;还有自助洗衣房和多功能小型会议室;在这个价位级别的酒店,不管是酒店员工的对客服务或是酒店的设施配置或是在空间的把控上,一切刚刚好;在寸土寸金的深圳,加上我们对服务的投入,相比周边同级别酒店性价比非常高;最后小罗再次感谢您做出的详细点评与推荐,您的反馈对我们很重要,我们会加强服务投入,为广大喜爱卡罗的宾客提供更加完美的入住体验;期待再次为您服务,祝您生活愉快.

6/10 Okay

Gurbinder

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 1 on 23 Jan 2020
敬的宾客,感谢您抽出宝贵时间做出的详细点评与推荐,感谢您的理解与包容,您的满意就是对我们最大的鼓励,您的认可就是我们最大的幸福;在此借平台做个推广:卡罗精品酒店(东门店)是深圳首家“快时尚”酒店;坐落于繁华的深圳东门老街腹地,东北近晒布地铁站,西南近老街地铁站,在东门茂业与东门天虹中间位置,是旅行休闲购物停留的不二之选;卡罗的营养早餐品种多达40余种,简便而不简单,卡罗的咖啡是‘雀巢’,茶包是‘立顿’--低调而不失品质;还有自助洗衣房和多功能小型会议室;在这个价位级别的酒店,不管是酒店员工的对客服务或是酒店的设施配置或是在空间的把控上,一切刚刚好;在寸土寸金的深圳,加上我们对服务的投入,相比周边同级别酒店性价比非常高;最后小罗再次感谢您做出的详细点评与推荐,您的反馈对我们很重要,我们会加强服务投入,为广大喜爱卡罗的宾客提供更加完美的入住体验;期待再次为您服务,祝您生活愉快.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from 016 on 18 July 2019
感谢您的入住并分享您的入住感受,非常感谢您对我们酒店的支持!您的满意就是对我们最好的肯定与激励。很荣幸能够为您服务,我们的服务人员都经过专业培训,让所有客人都能找到家的舒适与温馨是我们的目标,为您更好的营造干净舒适的入住环境。卡罗精品酒店全体员工祝您生活愉快,万事如意!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While the Colour Inn is located well in Dong Men, it is extremely difficult to find at first. But, once you've found it - great. However, we found that the smaller rooms while are decent for cost and location, have no windows, and lighting is extremely dark. Thus, when you wake up in the middle of the night, you really have no idea what time it is. There is not a great sound barrier, as we were woken up at 5 AM by other doors closing and guests talking. I don't mind the effectiveness of the hotel, and for the cost, it's okay. However, I'd highly suggest guests book their larger rooms with windows, we had a peak, and it makes all the difference!
Stayed 1 night in Jul 2019
Response from 021 on 10 July 2019
Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of different layout rooms for different guests to choose. We hope that our sincere service can bring you a more comfortable experience. All staff of the hotel sincerely look forward to your visit again!

10/10 Excellent

WilliamTeo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Clean, New, and convenient just the location map is kinda confused.
Stayed 1 night in Jun 2019
Response from 00 on 14 June 2019
Thank you very much for your stay and share your stay experience with us. Unfortunately, your expectations have not been met. We have already reflected to the relevant departments the questions you raised. It is the duty of all staff of the hotel to provide warm and considerate service to every guest in the hotel. We sincerely look forward to your coming again.

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Just a getting over jetlag trip
Stayed 2 nights in Jun 2019
Response from 0 on 10 June 2019
Distinguished Guest: Hello! Thank you very much for your patronage and support. The hotel is adjacent to the prosperous Dongmen Pedestrian Street and Maoye Department Store, surrounded by Luohu Railway Station and Luohu Port, with convenient transportation and quiet geographical location. It is an ideal place for your business, exhibition, tourism and shopping. Combining with the surrounding market, the performance-price ratio is also high. Looking forward to your coming again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from 016 on 5 June 2019
尊敬的宾客您好!卡罗酒店毗邻东门商业圈,周边娱乐设施齐全;临近地铁老街站及晒布站,交通便利;酒店风格清新淡雅,简单时尚,深受青年朋友的亲睐,酒店提供免费高速有线及无线网络、舒适整洁的床品能迅速消除您的疲劳。卡罗全体员工将用一如既往的热情回馈您的支持,真诚期待您的再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the price, good value for money and very near to the metro station.
Stayed 1 night in May 2019
Response from 1 on 21 May 2019
Hello, distinguished customers. Thank you for staying in this hotel and giving comments. We will continue to embark on higher quality and service. All Carlo staff sincerely look forward to your next visit. Finally, I wish you good health and good mood every day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from 1 on 12 May 2019
尊敬的宾客您好!非常感谢您选择入住我们本店并分享您的入住感受!本店致力于为您提供亲切周到的入住体验!真诚期待您的再次光临!

10/10 Excellent

Kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Love the location
Stayed 1 night in Apr 2019
Response from 0 on 30 Apr 2019
Respected guests, thank you for your stay and recommendation, thank you for your support to Carol, we will make greater efforts to innovate services, provide more perfect stay experience for the vast number of customers, look forward to your re-stay and five-star praise, wish you a happy life!

6/10 Okay

Verified traveller

Just fair...
The overall quality is alright. The room is generally clean but doesn't give people a great sense of comfort. It is a place where you want to stay for a night or two if you are in a very budgeted trip. Water spills out from the ground and the room is kinda gloomy. The neighborhood is very close to the shopping mall and food places. But if you are looking for something fancy that gives you a good place for relaxation, this is not really a place for you to go for.
Stayed 2 nights in Apr 2019
Response from 016 on 11 Apr 2019
Distinguished Guest: Hello! Thank you very much for your support and love. Carol Hotel is adjacent to Dongmen Business Circle, with complete entertainment facilities; close to the old subway Street station and cloth drying station, convenient transportation; the hotel style is fresh and elegant, simple and fashionable, popular with young friends. The hotel provides free high-speed wired and wireless network, comfortable and tidy bedding to quickly eliminate your fatigue. All the staff of Carol will give back your support with the same enthusiasm as before. We sincerely look forward to your coming again.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from 016 on 20 Mar 2019
尊敬的宾客,感谢您的入住与推荐,感谢您对卡罗的支持,我们一定会更加努力,不断创新服务,为广大缤客提供更加完美的入住体验,期待您的再次入住与五星好评,祝您生活愉快!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2019
Response from 015 on 2 Apr 2019
Distinguished Guest: Hello! Thank you very much for your support and love. Carol Hotel is adjacent to Dongmen Business Circle, with complete entertainment facilities; close to the old subway Street station and cloth drying station, convenient transportation; the hotel style is fresh and elegant, simple and fashionable, popular with young friends. The hotel provides free high-speed wired and wireless network, comfortable and tidy bedding to quickly eliminate your fatigue. All the staff of Carol will give back your support with the same enthusiasm as before. We sincerely look forward to your coming again.

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Super location , near metro stations so very convienct to visit most tourists attractions . A lot of good foods near by, plus shopping till late night so very safe place. Hotel was clean and with simple nice breakfasts. Will stay again if visit Shenzhen
Stayed 3 nights in Mar 2019
Response from 杜 on 13 Mar 2019
Dear, thank you very much for your check-in and comments; it is very sorry to know that this time it failed to bring you a perfect occupancy experience. Carol The Inn Boutique (Dongmen) is the first "fast fashion" hotel in Shenzhen; it is located in the bustling Shenzhen Dongmen old street hinterland, northeast near the sun cloth subway station, the southwest near old street subway station, in the East Gate The middle position of Mao industry and East Gate rainbow is the best choice for travel and leisure shopping; Carol's nutritious breakfast is as many as 40 varieties, simple and simple, Carol's coffee is Nestle, the tea bag is "Lipton" - low and no loss of quality; and a self-help laundry and a multi-functional small conference room; at this price level Other hotels, whether the hotel staff's customer service or the hotel facilities configuration, are quite good around; in the space of the control, as you said, although small, the five viscera, in the inch of gold in Shenzhen, plus our investment in the service, compared to the surrounding hotels in the same level in the price. It is also the price of conscience. Finally, Ronaldinho once again thank you for your understanding and tolerance, and is looking forward to serving you again.

10/10 Excellent

Yancheng

Liked: Cleanliness, staff & service, property conditions & facilities
There is free self service laundry for the customers, which is so perfect for customer coming over for an holiday
Stayed 7 nights in Feb 2019
Response from DU on 8 Mar 2019
Dear guests, thank you for your precious time to make detailed comments and recommendations, thank you for your understanding and tolerance, your satisfaction is our greatest encouragement, your recognition is our greatest happiness; here to make a promotion: Carol Boutique Hotel (Dongmen shop) is the first "Fast Fashion" hotel in Shenzhen; located in the busy hinterland of Dongmen Old Street, Shenzhen, Northeast China. Near Shimbu Metro Station, Southwest Near Laojie Metro Station, in the middle of Dongmen Maoye and Dongmen Tianhong, is the best choice for traveling and leisure shopping; Carol has more than 40 kinds of nutritious breakfast, which is simple but not simple; Carol's coffee is "Nestle", tea bag is "Lipton" - low-key but not losing quality; and self-service laundry room and multi-functional small conference room; Price-level hotels, whether it is the hotel staff's customer service, hotel facilities or space control, everything is just right; in Shenzhen, where the inch of land is small, plus our investment in services, compared with the surrounding hotels of the same level, the cost-effective ratio is very high; Finally, Xiao Luo thanks you again for your detailed comments and recommendations, your feedback is very important to us, we will add. Strong service input, to provide more perfect accommodation experience for the majority of carlo-loving guests; look forward to serving you again, I wish you a happy life!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from 0 on 29 Apr 2019
尊敬的宾客,感谢您的入住与推荐,感谢您对卡罗的支持,我们一定会更加努力,不断创新服务,为广大缤客提供更加完美的入住体验,期待您的再次入住与五星好评,祝您生活愉快!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearby train station & main street.
Just around 10 minutes walk from railway station (shaibu D exit). Easy access to Restaurant, convenient shop and nearby walking street.
Stayed 1 night in Dec 2018
Response from du on 29 Dec 2018
Honorable guests, thank you for your comments and recommendations. Your satisfaction is the greatest encouragement to us. Your recognition is the greatest happiness of our Carol. Here, The Inn Boutique (Dongmen) is the first "fast fashion" hotel in Shenzhen; it is located in the hinterland of Shenzhen Dongmen street in complex and near the northeast. Sun cloth subway station, southwest near old street subway station, in the middle of the East Gate Mau industry and East Gate rainbow, is the choice of travel and leisure shopping; Carol's nutritious breakfast is as many as 40 varieties, simple and simple, Carol's coffee is Nestle, the tea bag is "Lipton" - low and no loss of quality; and self-help washing. At this price level hotel, whether it's the hotel staff's customer service or the hotel facilities, or the space control, like you say, the five viscera are all right; in the inch of gold Shenzhen, plus our investment in the service, compared to the surrounding level The other hotels are very cost effective. Finally, Ronaldinho once again thank you for your detailed comments and recommendations, looking forward to serving you again, and I wish you a happy life.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to the shopping district ,food , subway station n even cinema
Stayed 3 nights in Dec 2018
Response from 016 on 19 Dec 2018
Carol Boutique Hotel (Shenzhen Dongmen store) is located in Lixin Road Lixin Garden 12. It is only one step away from Dongmen Pedestrian Street and Maoye Department Store. It is 5 minutes'drive from Luohu Railway Station, Luohu Port, Wenjin Port. The traffic is very convenient and the geographical location is quiet. Hotel with simple and fashionable design, with personality high-end private, everywhere reflects a unique style. Without luxury and ostentation, close and comfortable feeling, everything is just right. Welcome again.

10/10 Excellent

Airaaa, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Love it!
Stayed 2 nights in Dec 2018
Response from 016 on 17 Dec 2018
Dear guests, thank you for choosing to stay at Carol Boutique Hotel and sharing your stay experience with us. We are always committed to providing better accommodation experience for our guests. Thank you again for your support and look forward to seeing you again.

6/10 Okay

david

Disliked: Property conditions & facilities
Noisy area and dated
Noisy and dated. Location is good. Room can be better maintained.
Stayed 3 nights in Oct 2018
Response from 016 on 9 Nov 2018
Thank you for your valuable comments on our hotel. Your feedback is very important to us. I will make corresponding solutions to management feedback. We are committed to providing better experience for our guests. Thank you again for your support for the hotel. We look forward to seeing you again.

4/10 Poor

Janardhana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room is very small very very old and very congested not worth for money no window
Stayed 2 nights in Oct 2018
Response from 016 on 3 Nov 2018
Thank you for your valuable comments on our hotel. Your feedback is very important to us. I will make corresponding solutions to management feedback. We are committed to providing better experience for our guests. Thank you again for your support for the hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 016 on 3 Nov 2018
尊敬的宾客,感谢您的入住和满分点评。您的认可将激励我们不断努力提高,这也是我们员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。祝您:工作顺利,幸福健康!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location
good location , near metro and shopping area. room is clean but very small. walk a bit far from Laojia station but closer to Baishi station . So noisy in early morning from mate.
Stayed 3 nights in Sep 2018
Response from DU on 26 Sept 2018
Distinguished guests: Hello! Thank you for choosing Colour Hotel. Hotels adhering to the "Less is more" design concept, decoration and construction. It is our pursuit to integrate art into life and quality to win customers. Therefore, whether the hotel space, furniture, or furnishings and flowers, all simple and delicate, unique originality. And clean hygiene, the hotel staff are warm and thoughtful service is our business philosophy. Thank you for your encouragement. I hope you can come again. Enjoy your life!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
大多数员工有强迫症,所以很干净
选了较便宜的房间,所以很小,小到需要移开柜子才能打开行李。打扫的阿姨还一直说我们,为什么不让他打扫。阿姨,我们不是怀疑你会动我们的东西,我们是觉得你进来了也动不了阿。住了4天,第三天,阿姨还是坚持进来打扫了。 早餐很简单,不过基本的还是有,粥,炒饭/面/米粉/粿条, 蛋,水果,糕点,果汁,咖啡,茶。只是,有时会有个强迫症的阿姨(应该是轮班制)会一直盯着你,你碰了碗,她就会排一排那些碗,阿姨,我只拿了上面的,没有破坏阵形,好吗?用咖啡机,弄咖啡,因为不熟悉,喷了些水出来,结果被强迫症阿姨骂说弄坏咖啡机。。。 可以免费洗衣,对住多天的我们简直是亮点。第一天时,看到洗衣房,坐着一个人,还不了解,第二天,我们去洗时,就明白了,放着洗,明明常去看,可是还是有人趁着空隙,把衣服移去干衣机,也不知道是洗好了吗。 全部东西都ok, 可是最后一天,检查房间看有没有遗漏东西时,竟然在床和被单之间发现一只蜈蚣尸体,都不知道什么时候在床上的。 I chose a cheaper room, so it was small. We unable to open the luggage if we din't move the cabinet. The cleaner kept ask us, why not let him clean. We not worried that she touch our belongings, but worried that she can’t move inside the room. On the third day, the cleaner insisted on coming in for cleaning. Breakfast is very simple, porridge, fried rice / noodles / rice noodles / clams, eggs, fruit, pastries, juice, coffee, tea. However, sometimes an aunt who has obsessive-compulsive disorder will always keep an eye on you. When you touch the bowl, she will rearrange the bowls. I used a coffee machine to make coffee. I was unfamiliar, then I was blamed by her that I would break the coffee machine. . . There are free laundry. When we put our clothes in the washing machine, and we kept go the laundry room, but there still somebody move our clothes into dryer without any notice. Well, everything is ok till we found the dead centipede between the bed sheets when we checked the room to see if leave sth behind before checkout.
Stayed 4 nights in Sep 2018
Response from 卡罗酒店 on 22 Sept 2018
Distinguished guests, thank you very much for your stay and comments. We regret that this stay has not brought you the perfect experience. The questions you mentioned have been returned to the relevant departments. In order to create the best living environment for the guests, we constantly improve our service, hoping that our efforts can bring the guests warm and comfortable. Sincerely look forward to your coming again. I wish you good health and a happy life.

8/10 Good

Mink, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities
close to shopping area.
the budget price for sleep only as well.near by dongmen market.
Stayed 1 night in Sep 2018
Response from 小兵 on 19 Sept 2018
敬的宾客:您好!非常感谢您的惠顾与支持。酒店毗邻繁华的东门步行街、茂业百货,周围有罗湖火车站、罗湖口岸,交通十分便利,地理位置闹中取静,是您商务、会展、旅游、购物的理想之地;结合周边市场,性价比也高。卡罗全体员工祝您阖家欢乐,周末愉快!

6/10 Okay

Imanol

Liked: Property conditions & facilities
Disliked: Cleanliness
Smokers only hotel
The hotel is nice the breakfast good the price very good and location perfect. The problem is the lack of comunication and above all the smoking policy they smoke every where and all the rooms are really snoking rooms even if you do not smoke. The room have no windows and they smoke in the air sistem so you have smoke inside your room all the time dau and night this was hard and i left the hotel obe hole night earlier. If you smoke and do not mind the horrible smell every where the hotel is more than perfect.
Stayed 3 nights in Aug 2018
Response from 杜 on 28 Aug 2018
Honorable guests, thank you for your stay and comments; we are deeply sorry to learn that this has not brought you a perfect experience; it is with your feedback that we realize the management oversight, we will strengthen the room process training and supervision, for the majority of guests to bring a more perfect experience of staying; Thank you for your feedback. We look forward to your further appreciation. Enjoy your life.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from 杜 on 25 Aug 2018
尊敬的宾客,感谢您的点评与推荐;也非常感谢您对卡罗的认可与支持;我们会一如既往,不断创新服务,为广大支持卡罗的宾客提供更加完美的入住体验而不断努力;再次感谢您对卡罗的支持,期待与您再次美丽的邂逅,祝您生活愉快!

8/10 Good

Boon Theng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen weekend trip
good weekend trip stay in this boutique hotel.
Stayed 2 nights in Jun 2018
Response from 杜 on 3 July 2018
Dear guests, thank you for sharing your comments and your recognition of carlo. Carol has a free laundromat and a good breakfast buffet. Don't miss it if you need it. I look forward to serving you again.

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, as usual !!
Excellent service as usual, but this time the room given was really small, but excellent wifi connectivity ( i had to request room change as previous room had terrible connectivity)
Response from Mr.Du on 9 June 2018
Dear guests, thank you for your continued support and choice of staying at the carol hotel, and for taking the time to make detailed comments on our service. Has always been adhering to the hotel can provide comfortable and satisfied service for each customer, it is like you guests continued concern and urged for carol hotel, we found the problems in the work, can get the opportunity to improve and progress. We look forward to providing you with more satisfactory service and wish you a happy life!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would certainly stay here again
Had a great stay of 3 nights at this hotel, it was comfortable, clean and so close to all the fantastic shops in and around Dongmen Pedestrian Mall. Breakfast was adequate and the dining in and around this area is fantastic.
Response from Mr.Du on 9 June 2018
Dear guests, thank you very much for your stay and comments. Customer satisfaction is our staff's greatest motivation. Xiao luo is looking forward to your next visit and wish you a happy life!

6/10 Okay

Lok Man, hk

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disppointed by the impolite staff
This is my ard 4-5 times stay in this hotel. The location is ok, and the environment is super good, very clean with a very comfortable bed. One thing made me feel so bad is....When we check-in, we ask for one hour delay for the check out tmr and the staff approved. However, someone knocked out door hard and told us to leave in the next morning which is far before the check out time. I think their communication is really not clear as the front desk even want to charge us for extra one hour stay when check out. Very disppointed and the staff is impolite as well. Will try the other hotels next time.
Response from C on 29 Apr 2018
Dear customer, I am very sorry to cause your unhappiness. We will learn lessons and do well in staff training. I hope we can serve you again in order to get a chance to correct it. I wish you a happy life .

8/10 Good

Rizal, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to Dongmen Shopping
Good hotel. At first a bit difficult to find this hotel, the entrance were at the side of the main building. Everything was good, they clean you room everyday, towel changed. Furthermore they have their own private laundry room and guest can use it anytime. I would definitely choose this hotel again if I come in the future.
Stayed 4 nights in Apr 2018
Response from Mr.Du on 9 June 2018
Dear guests, thank you very much for your stay and comments. Customer satisfaction is the greatest motivation of all our staff. Looking forward to another beautiful encounter with you, I wish you a happy life!

8/10 Good

Colin, Singapore

Liked: Cleanliness, staff & service, room comfort
A boutique Hotel within the SZ Laojie/ Dongmen
A boutique Hotel within the SZ Laojie/ Dongmen F&B/ Shopping hub. Paid S$40++ for an Comfort Room w/o windows, which is okay for 1-2 day short-stay. Simple breakfast/ choices like sunny-side ups/ hard-boiled eggs, bacons, fruits platter/ juices, coffee machine, drinking water, fried noodles/ vermicelli, plain congee with simple condiments, white bread and butter/ jam. Hotel is popular with Foreigners and Hong Kongers. I will return to partonise.
Stayed 1 night in Apr 2018
Response from 019 on 5 Apr 2018
Dear customer, thank you for your recommendation and comments. I wish you a happy life.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Shenzhen Dongmen Hotel
My friend stayed at this hotel and had an OK recommendation of the hotel. It is best to take a taxi, as hotels in the area can be difficult to find. Also, this hotel is rather far from the city center. Since Shenzhen is so spread out, you need to make sure that your interests are located near the hotel where you are staying.
Response from colour on 3 Apr 2018
Dear customer, thank you for your feedback. Enjoy your trip.

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Location, Good price
The staff had a hard time understanding English. The rooms were small but clean. Great location, near food and shopping. This hotel was a little hard to find. The breakfast wasn't all that good, and often empty by 9am.
Response from 019 on 27 Mar 2018
Dear customers, thank you very much for your stay and feedback. We will work hard to learn English, and wish you a pleasant journey

6/10 Okay

Jerald, Singapore

Liked: Staff & service, room comfort
Nice location to Dongmen
The hotel is location between two train stations. I took the bigger room with windows. For the price I paid, the hotel was decent but compare to international standard, I think it is far off. Hotel is located at level 4 of the building (They only got 1 level) and the breakfast is just at the lobby with limited choices.
Stayed 2 nights in Mar 2018
Response from 019 on 23 Mar 2018
Dear customers, thank you very much for your recommendation, and look forward to your next visit. Bon Voyage!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cheap hotel - not bad for China
Found a cockroach the minute we walked in the room. Wouldn't give us enough toilet paper for even one night. No face cloths. Otherwise a fairly good cheap hotel.
Response from 019 on 4 Mar 2018
Dear customers, I am sorry to have you have a bad experience, we will improve, thank you for your feedback, I wish you a pleasant journey!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, smells of cigarettes
The location was great but our room would start smelling like cigarette smoke at night (we don't smoke) it was unpleasant and woke us up. Other than the smells it was a great room for the price
Response from 019 on 3 Mar 2018
Dear customers, I am sorry to have you have a bad experience, we will improve, thank you for your feedback, I wish you a pleasant journey!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
very convenient, right in shopping district, lots of eating places.
Stayed 1 night in Jan 2018
Response from 019 on 9 Feb 2018
Dear customer: Thank you for your support, and I wish you a happy life

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Value for money.
Stayed in a single room without windows. The walls do not offer much sound proofing. But then, for the price and the close proximity to LaoJie, this is a good deal.
Stayed 2 nights in Jan 2018
Response from 019 on 7 Feb 2018
Dear customers: Thank you very much for your feedback. I wish you a pleasant journey and a happy new year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For website administrator: a) The cover photo is out of date! The exterior is no longer like that shown in the photo. The bank on the ground level has been replaced with another hotel, which I nearly mistook for this one. b) No photo shows the fact that breakfast is served. The building is quite difficult to locate if you don't know the lingo, particularly with the out-dated photo. The extent of the hotel is the whole floor of the building and nothing else. Not every room has a window. Air conditioner is capable of heating as well as cooling. Some of the mains sockets are universal, although an adaptor is available on request.
Stayed 1 night in Jan 2018
Response from 019 on 1 Feb 2018
Dear customer: Thank you very much for your feedback. We will improve and wish you a pleasant journey

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Dongmen
An always wonderful staying experience. Efficient, warm, friendly staff - from front desk to Housekeeping. Excellent breakfast spread. Single room is tiny, so always choose the room with window. I always choose this hotel to stay when i am in Shenzhen :-)
Stayed 1 night in Jan 2018
Response from C on 22 Jan 2018
Thank you for your support. I wish you a happy life and look forward to your next stay.

8/10 Good

Stacey-Ann, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Dongmen Pedestrian Road
I stayed here for 2 weeks in a room with no window. Initially the windowless room was a bit strange but after a few days I got used to it and it afforded me good deep sleep. The hotel offers a breakfast that doesn’t vary much day to day and is substantial enough that you can get your day going on a full stomach. The hotel is a stone’s throw from the Dongmen Pedestrian area, and within walking distance to 2 Metro (subway) stations, Shaibu is the closest (3 mins walk) with Laojie about 10 mins walk away. It was a bit tricky to find at first because I walked through what seemed like back alleys to get there, but once I got the navigation down, all was well. I would stay here again. The staff was friendly and helpful, and had no issues understanding my English.
Stayed 15 nights in Dec 2017
Response from 019 on 18 Jan 2018
Dear customers, thank you very much for your recommendation and recognition of us. It is a great honor to serve you. I wish you a pleasant journey.

8/10 Good

J Tan, singapore

Liked: Property conditions & facilities, room comfort
Very convenient for food N shopping area but a bit of walking to train station.
Stayed 3 nights in Jan 2018
Response from 019 on 18 Jan 2018
Dear customer: Thank you for your review and support. I wish you a pleasant journey

8/10 Good

31Prdtn, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at walking street
Hotel is located near the shopping area. Good for single or couples, room size not recommended for family. Its also next to a primary school, do not expect to be quiet.
Stayed 2 nights in Dec 2017
Response from 019 on 26 Dec 2017
Dear: Thank you for your comments. I wish you a pleasant journey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel in good location
The experience was good. Service staff was very helpful and room is clean. Location to shopping was fantastic.Overall good hotel.
Stayed 1 night in Nov 2017
Respected customers: Thank you for our recognition and support, and wish you a pleasant journey

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear: Thank you for your recommendation. I wish you a pleasant journey