Exterior

Reviews of Songjiang New Century Grand Hotel Shanghai

4 out of 5
Songjiang New Century Grand Hotel Shanghai
No 1799 North Renmin Rd, Songjiang Dist, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 62 reviews" "
Rating 8 - Good. 24 out of 62 reviews" "
Rating 6 - Okay. 9 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 2 out of 62 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Yi

Travelled with family
Liked: Staff & service, room comfort
Annoying smoking guests & tiny parking spaces
This is a hotel you can escape from Shanghai and spent a weekend . Very crowded parking lots, and guests smoking freely in the hallways are the major issues. You would also not expect any western food in the breakfast.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, satisfied
Stayed there a couple of times. Quiet room and clean, nice neighbourhood with a lot of local restaurants
Stayed 5 nights in Nov 2019
Response from sjmd on 5 Dec 2019
Dear guests, thank you for your stay at Shanghai songjiang new century mingdu hotel. It has always been our goal to provide a warm and comfortable living environment for our guests. Thank you very much for your careful comments on the hotel and your recognition of our service. Thank you for your kindness. We will continue to work hard to provide more perfect new century care service to every guest! New century hotel, enjoy what you want! We sincerely look forward to your visit again!

10/10 Excellent

Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all round Hotel. Will stay again.
Good all round hotel. Staff very friendly. Good selection for breakfast. My second visit here and always good service.
Stayed 5 nights in Oct 2019
Response from 上海松江开元名都大酒店 on 30 Oct 2019
Dear guests, thank you for your stay in songjiang new century mingdu hotel, Shanghai. I am very glad to see your comments on us. The hotel will keep a good side and constantly improve and perfect our service. I hope you can experience our progress in the next check-in process and put forward valuable opinions and Suggestions for us. New century hotel, enjoy what you want! We sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Attachment to the mall make this location very convenient for shopping and eating options.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2018

8/10 Good

Jim, Missouri

Liked: Staff & service, property conditions & facilities, room comfort
Has it all
Enjoyed the stay, nice staff, good swimming pool, good (but expensive) restaurant. However, good restaurants are in the adjoining mall if you like Shanghai food. KFC, Golden Arches, Dairy Queen a 5 minute walk if you need a American. The adjoining mall has many stores of all types Tesco grocery store behind KFC for staples and practical gifts.
Stayed 8 nights in Nov 2017
Response from caroline on 10 Dec 2017
Distinguished guests: Hello, thank you for staying in New Century Grand Hotel Songjiang in Shanghai, and offer valuable opinions for the hotel. Your opinion is the foundation for improving the quality of hotel service. It is always the goal of our efforts to provide guests with warm and comfortable living environment. Unfortunately, we are sorry to feel displeased with you. We value your opinion very much. We have sent it to the housekeeping department for the first time, and we need to clean the carpet. We will take the time to implement it and make rectification. Thank you for your comments again. Kaiyuan Hotel, enjoy what you think! We sincerely look forward to your visit again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Shanghai
The rooms were very nice. The bed was comfortable. The laundry service excellent. I'll stay there again in the future.
Stayed 2 nights in Sep 2017
Response from yoki on 26 Sept 2017
Dear guest,thank you for your stay in our hotel. We are pleased that you enjoyed the stay here. We always try our best to provide high quality service and wish the greater satisfaction the guests receive . New Century Hotels always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
gave it two tries
The hotel is nicely furnished and clean. Few of the staff speak English, but I was generally able to get my message across. The air conditioning in both my rooms on two different stats did not work well. In both rooms I could not get the temp below 24C even at night. This left me sweating all night and I got little sleep.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Everything I needed and quiet. Good breakfast buffet.
Response from Alice on 29 Mar 2017
Dear guest,thank you for your stay in our hotel. We are pleased that you enjoyed the stay here. We always try our best to provide high quality service and wish the greater satisfaction the guests receive . New Century Hotels always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

10/10 Excellent

Coffee Paul, Christchurch, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff
I had read some reviews after I made the booking and was a little worried about what I was going to be confronted with. Let me assure any reader, the negative reviews are so far from reality. Hotel was very clean and comfortable. The staff were wonderful and helpful and overcame the language barrier. My room was better than expected and very comfortable. The breakfast is an absolute must. Best I have had at any hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jie Qian Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi should have better speed

10/10 Excellent

Robert C, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Friendly staff.
a nice basic good hotel. Pool a little crowded. That's my only complaint. Great Mall beside it. Breakfast was good too. Large selection of food.
Response from Alice on 26 Aug 2016
Dear guest, Thank you for your stay in our hotel. We do apologize for having caused you such inconvenience because summer is coming ,so much children like to play water in the pool,so it is a little creoded,I am so sorry give you tyis expencise.We will consider your advice seriously and look into the problem carefully. Thank you for the comment and we sincerely look forward to your visit again!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel conditions. Close to shops.
The interiors are old and greatly in need of renovations. The air-conditioning doesn't work and I'll pity those that are staying during summer. The fridge doesn't work either! However, it's close to the shops in a convenient location. Value for money? NO!
Response from Alice on 24 Aug 2016
Dear guest, Thank you for your stay in our hotel and valuable comments. Guests opinions are the foundation of improving hotel service quality.Hotels are gradually re decoration area,Air conditioning can also allow the maintenance staff to help you view, or a change of room,Hotel is close to the mall, you can go to a nearby stroll about it .We will consider your advice seriously and look into the problem carefully as soon as possible. Thank you again for your comment and we sincerely look forward to your visit again!

6/10 Okay

Fergus, Ireland

Disliked: Cleanliness, room comfort
Dissappointing room and response to feeback
Had stayed in hotel before and found if good but this time there was a smell of smoke in the room despite asking for non-smoking and there was a constant banging noise adjacent to the room. I highlighted these items at checkout but got no response from staff.
Response from yoki on 25 June 2016
Dear guest, Thank you for your stay in our hotel. We do apologize for having caused you such inconvenience .We will consider your advice seriously and look into the problem carefully. Thank you for the comment and we sincerely look forward to your visit again!

6/10 Okay

Niamh, Cork

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Extremely disappointed
After 4 nights of asking for a solution to the hear, we finally checked out a day early. It was oppressively hot, impossible to sleep. Room service was appalling. Staff tried to be helpful but had nothing to work with.
Response from General Manager on 24 Aug 2016
Dear guest, Thank you for your stay in Shanghai New Century Grand hotel. We do apologize for having caused you someting feel uncomfortable,Because your order is not changed and cancelled, so you stay a few days before you do not agree to check out in advance. But late to consider that you do have a special reason, so I agree with you before asking a check out,If you have any questions you can tell us, we will do our best to help you.We will consider your advice seriously and look into the problem carefully. Thank you for the comment and we sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
Very helpful staff
Response from General Manager on 24 Aug 2016
Dear guest, Thank you for your stay in Shanghai New Century Grand hotel. We are pleased that you enjoyed the stay in our hotel. New Century Hotels always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again!

10/10 Excellent

jimo55, Overland Park, KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option in Songjiang
I have stayed at the New Century several times. It is a great place to stay for business in and around Songjiang. The rooms are large, clean and well designed. The hotel has numerous dining options and is connected to a small mall with shopping, more dining and a Tesco grocery store. Whenever I am working in the vicinity, this hotel is my home base. It never disappoints.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good base for visiting local factories.
Positioned outside the city it is a long way from any of the recommended tourist attractions. However if you should be doing business in the area it is a pleasant hotel looking out over a park and greenery. There is a mall directly behind the hotel with a wide range of eating opportunities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Traveler, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for tourist and business travelers.
The staff were very helpful and kind. The service was excellent. It was great having the shopping center right outside the door with many options of local restaurants and western style restaurants.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
The hotel is away from the city.
The hotel is away from the city. However, it is a 5 min drive to the nearest MRT station and you can reach all parts of Shanghai using the tube

4/10 Poor

RYOMA

Stayed 3 nights in Dec 2023

8/10 Good

Masahiro

Liked: Cleanliness, property conditions & facilities, room comfort
朝食会場以外はOK
清潔で快適なホテル。ただ、朝食会場が混みすぎていて入れなかったのと、別会場は用意されていたものの入るのに長蛇の列で並び、箸や食器が足りず、コーヒーマシンもうまく動作せず、さらに大テーブルに相席で落ち着かない環境でした。
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Jig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
1泊ですが利用させて頂きました。部屋自体は綺麗ですが、喫茶店は、絨毯やテーブルは汚れてて不衛生感がありました。少し年数が経ったホテルなので中国では仕方ないかもしれません。
Stayed 1 night in May 2019
Response from 上海松江开元名都大酒店 on 27 May 2019
尊敬するお客さん:こんにちは、上海松江開元名都ホテルにご入所いただきありがとうございました。完璧な入所体験ができなくて申し訳ありません。私たちは深く罪悪感を感じています。 ごフィードバックの問題について、私たちは検査を組織し、部門にタイムリーな見直しを求めています ホテルは必ず良い一面を維持して、私たちの衛生とサービスを絶えず改善し、改善して、次のチェックイン過程で私たちの進歩を体験して、引き続き貴重な意見と提案を提出してほしい。 私たちはあなたのまたのご来場を心から楽しみにしています。

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
large shopping mall nearby, room spacious, and quick check-in
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
挺适合亲子游的,酒店地中海餐厅餐食不错,而且还有个较小的游乐场,但是孩子玩的还是很开心的,另外门口就是开元商业中心,吃饭什么的都很方便
Stayed 1 night in Dec 2018

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

一般
很一般,房间暗,淋浴不好用
Stayed 1 night in Nov 2018
Response from 上海松江开元名都大酒店 on 13 Dec 2018
尊敬的宾客:您好,感谢您入住上海松江开元名都大酒店。由于酒店的设施设备陈旧损坏给您带来不便,我们向您表示真诚的歉意。对于房间淋浴的问题,我们已进行维修,现已修复,同时我们已经第一时间将您的意见上交至酒店高层管理人员,我们会马上整改落实您提出的宝贵意见,谢谢您的点评,真诚期待您的再次光临!

8/10 Good

박종현

Liked: Cleanliness, property conditions & facilities, room comfort
상해 송장구에 있으며 근처에서는 가장 꺠끗하고 옆에 대형 쇼핑몰이 함께
송장은 상하이의 대학 5개가 옮겨온 곳으로 대학촌이라면 알맞은 지역이다. 그곳에 있는 호텔 중에 유링한 5성급 호텔로 구석구석 찾아보면 지저분한 곳도 있으나 욕실도 훌륭하고 함께 있는 쇼핑몰에는 다양한 샵들이 있어서 편리한 곳이었다. 단지 일부 직원의 불친절과 부데서비스는 한국과 다름없는 가격으로 부담스러운 호텔임
Stayed 3 nights in Jun 2018

8/10 Good

piropiro, Japan

Liked: Staff & service
ショッピングモールに直結したホテル
ホテルから直結してショッピングモールがあるので買い物に便利。また、24時間のファミリーマートもあります。 ただ、私はこのホテルを良く利用するのですが、年々、汚くなって来ているように思うし、部屋の備品など壊れていてメンテナンスをしないといけない部分があります。
Stayed 2 nights in May 2018

8/10 Good

SUET TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
幾好
附近有商場,有翠華同Starbucks 等等很方便

10/10 Excellent

baywuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Songjiang New Century Grand Hotel Shanghai
Quite good area with shopping and restaurants nearby. The hotel is somewhat worn down, breakfast restaurant not very fresh etc. Breakfast itself also not bad but also not great, think the hotel has less international guests. Check in took quite some time despite being the only guests there at the time. Air condition could not really lower the temp in the rooms during the period when outside them was high.
Stayed 2 nights in Jul 2017

10/10 Excellent

Yi-Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的飯店。三樓可直達旁邊商場,非常方便。服務員都很專業。 迎賓的先生很有禮貌。房務員,13樓的吳房務員和周房務員都特別細心。早餐可以吃到多樣蔬菜,對於在外旅行的人很適合。

10/10 Excellent

ぴろぴろ, 日本、関西

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても、快適に過ごせました。
食事も大変美味しく、部屋の方もとても清潔でした。また、アメニティーなど充実していました。しかし、まだ少ししか年数が経っていないのに古く思いました。
Response from Alice on 8 May 2017
Dear guest,thank you for your stay in Songjiang New Century Grand Hotel Shanghai. Thank you for your advice. We will consider your advice seriously. According to the air conditioning problem, so sorry to give you a bed experience,we will check it as soon as possible,Thank you again for your comment and we sincerely look forward to your visit again!

10/10 Excellent

MARISOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL
excelente hotel. El gimnasio, las habitaciones, el desayuno, la localización, la limpieza, todo excelente

8/10 Good

Man Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Pillow
Good service, and pillow was good comparing to the rest of the hotels, very considerate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dong Hoon, 성남시, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실과 식당이 무척 마음에 들었습니다. 특히 식당의 아침식사 메뉴와 식당의 이테리어가 매우 흡족했습니다. 단, 주차가 매우 불편했습니다. 호텔 입구에 부작위로 주차된 차량이 많아 차량이 들고 나는데 너무 불편했습니다.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only if location dictates
This hotel is horrible beyond explanation. I have stayed there many times, and only reason for staying there is location (to where I have to attend business, and the fact that it is located in a fairly good mall with good selection of restaurants, Chinese and Western). The rooms smell, the bathrooms are full of mildew, the carpets are not only stained, you will have to look for the carpet in between the stains, the general condition of walls, wallpaper, electric installations etc is horrible. If you need to be in this part of Songjiang then it can be a choice, but otherwise there are great international chains with much better offerings at same or lower price.
Response from General Manager on 24 Aug 2016
If you have any questions you can tell us, we will do our best to help you.We will consider your advice seriously and look into the problem carefully. Thank you for the comment and we sincerely look forward to your visit again!

6/10 Okay

Verified traveller

6/10 Okay

JESUNG, 상하이

Liked: Cleanliness, room comfort
Disliked: Staff & service
투숙객이 너무 많은 호텔
호텔시설을 제대로 활용하지 못할정도로 사람이 많았고 단체관광 손님과 일반 투숙객이 함께 공통된 공간을 사용하기 때문에 많이 불편했다.숙박만 하기에는 괜찮은 선택이다.
Response from General Manager on 24 Aug 2016
Dear guest, Thank you for your stay in Shanghai New Century Grand hotel. Your suggestion that we will correct it as soon as possible, Thank you for the comment and we sincerely look forward to your visit again!

6/10 Okay

Frank, Ølstykke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor internet speed
Perfect location doing busines, good comfort, clean and good breakfast. Would have been a 5 star if it was not for the very poor internet connection. It is impossible to work before after midnight because of very poor speed.
Response from General Manager on 24 Aug 2016
Dear guest, Thank you for your stay in Shanghai New Century Grand hotel. Your suggestion that we will correct it as soon as possible, Thank you for the comment and we sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人文環境好
軟硬件中上水平
Response from General Manager on 24 Aug 2016
尊敬的宾客: 您好,感谢您入住上海松江开元名都大酒店,并为酒店提出宝贵意见,您的意见是提升酒店服务质量的基础。由于酒店开业时间较长,设备设施方面正在逐步更新中,很抱歉给您带来些许不便,您所提出的硬件方面的问题,我们会抓紧时间落实并做好整改,再次谢谢您的点评,真诚期待您的再次光临!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒
服務週到