Dear Guest, your timely feedback gives us such great encouragement that we are more confident in continuing our journey to build Primus Hotel Sanjiagang one of the best city resorts in Pudong Shanghai. Do let us know the next time you plan to visit again, I will be delighted to greet and take care of you personally. Sincerely, William Lau, Cluster General Manager.

Dear Andrew, I regret to hear that our service team has disappointed you during your recent stay. There is certainly much room for us to improve on serving foreign guests and we definitely will take your comments seriously to address the weak points to retrain our associates. I hope you will choose to stay with us again and for me to have the opportunity to meet and greet you personally next time. Best regards William Lau, Cluster General Manager

Dear Sarju, thank you very much for providing us your valuable feedback, it is a timely reminder that we must stay focused in key service areas where guests demand the highest quality of service. I will take personal responsibility to ensure that your highlighted points are addressed and improved. I do hope you will give us another opportunity to be at your service. Wishing you a wonderful weekend. SincerelyWilliam LauCluster General Manager

Dear John,Thank you for your comments, look forward to your next visit,wish you happy every day!

Dear Sir or Madam:We are very honored to receive such a high evaluation from you. We will continue to work hard to live up to your support for the hotel. We look forward to your next visit and wish you a happy life!

Dear valued guest, thank you for staying at Primus Hotel Shanghai Sanjiagang and for leaving your review here. We are thrilled to know that you had a wonderful stay experience, and will continuously improve our services and offerings. We look forward to welcoming you back soon.---- General Manager William Lau

Dear Valued Guest, Thank you for choosing Primus Hotel Shanghai Sanjiagang and share your comments with us. We look forward to serving you in the near future. Best Regards

尊敬的宾客，您好，非常感谢您入住上海三甲港绿地铂瑞酒店并且与我们分享入住体验。此次的前台服务以及早餐的问题未能达到您的期望， 我们深感抱歉。您所提到的问题已经反馈至相关部门，我们已经会针对此类事件加强培训。预祝您下次入住愉快！

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our room & service & colleague,made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Welcome you call or mail us to advise your constructive comments, I will be personally feedback to you on time. Once again, thank you for your comments and we sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Primus Hotel Shanghai Sanjiagang in the near future. Yours sincerely, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your Hotels.com review.Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for choosing the Primus Hotel Shanghai Sanjiagang for your recent visit to Shanghai. We greatly appreciate the time you have taken to write a review on Hotels.com, which is a very important instrument in ascertaining our guest perception of our hotel. While we are extremely regretful and embarrassed to hear that we were not able to delight you on this stay. We are definately going to look into these matters for improvement. Truly look forward to having the opportunity to welcome you back in the not too distant future. With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Your comments have been noted, and we are planning for prepare more English training to our staff to improve in the coming months. we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your Expedia review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience from EO Office

Dear Valued Guest, Thank you for your stay with us at Primus Hotel Shanghai Sanjiagang. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. With best regards, Pattie Wang Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your Hotels.com review. Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable.We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Welcome you to call or write letter to us leaving your contact information, I will personally feedback and guarantee your satisfaction.We hope to have an opportunity to serve you again in the near future. Thank you! Yours sincerely, Pattie Wang Director of Guest Experience From EO office

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. Your comments have been noted, and we are planning for prepare more English training to our staff to improve in the coming months. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards, Pattie Wang Director of Guest Experience

Dear Valued Guest, Thank you for your stay with us at Primus Hotel Shanghai Sanjiagang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. With best regards,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay. We have taken note of your comments and it is indeed not the Primus hospitality that you have come to expect. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us bringing the opportunity that we may personally take care of you. Yours sincerely,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. With best regards,

Dear Valued Guest, Thank you for your stay with us at Primus Hotel Shanghai Sanjiagang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. With best regards,

Dear Valued Guest, Thank you for your stay with us at Primus Hotel Shanghai Sanjiagang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. With best regards,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport.Your comments have been noted, and we are planning for prepare more English training to our staff to improve in the coming months. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regards,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! With best regard,

Dear Valued Guest, Thank you for your stay with us at Primus Hotel Shanghai Sanjiagang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future. Yours sincerely,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of hotel location close the airport with provide free shuttle between hotel and airport. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We look forward to your next stay with us and continuous support in the near future. Thank you! With best regards,

Dear Valued Guest, Thank you for your Expedia review. We pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. I am sorry to hear the language barrier made any inconvenience to you. Now, we planed to training our staff and increase the language skill. Warmly welcome you back to our hotel very soon and we will bring new and fresh features to you! Thank you again for your positive comments. Yours sincerely,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Warmly welcome you to our hotel for your next trip in Shanghai very soon. Yours sincerely,

Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. As you mentioned Hot Spring/Water World and Shopping Mall to satisfy all the requirements of both leisure and business travellers in the nearest future. With best regards,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We have taken note of your comments and it is indeed not the Primus hospitality that you have come to expect. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us bringing the opportunity that we may personally take care of you. With best regards,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service for wifi signal during your stay, the comments be noted by our related department, the action is "MAKE IT RIGHT" plan to fix the problem now. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us bringing the opportunity that we may personally take care of you. With best regards,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay.We have taken note of your comments and it is indeed not the Primus hospitality that you have come to expect. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves. Warmly welcome you call, write or mail to us bringing the opportunity that we may personally take care of you. We look forward to seeing you staying in the Primus Hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai.

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. PRIMUS is a luxury hotel brand under the renowned Greenland International Hotel group. PRIMUS hotel Shanghai Sanjiagang stands surrounded by a long coastline, native ecological backdrop. The hotel provides guests with a new urban holiday experience that features extraordinary accommodation in an uniquely comfortable environment with outstanding facilities. We look forward to seeing you staying in the PRIMUS hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay and with room facilities problem.We have taken note of your comments and it is indeed not the Primus hospitality that you have come to expect. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Primus Hotel Shanghai Sanjiagnag in the near future. We may personally take care of you. Sincerely, Pattie Wang /Director of Guest Experience from EO office

Dear Valued Guest, Thank you for your hotel.com review. We are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. PRIMUS is a luxury hotel brand under the renowned Greenland International Hotel group. PRIMUS hotel Shanghai Sanjiagang stands surrounded by a long coastline, native ecological backdrop. The hotel provides guests with a new urban holiday experience that features extraordinary accommodation in an uniquely comfortable environment with outstanding facilities. We look forward to seeing you staying in the PRIMUS hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments. Sincerely,

Dear Valued Guest, Thank you for taking the time to bring to our attention on the less than satisfactory experience with us. We are very disappointed that we were not able to meet your expectations on the service experience during your stay. We sincerely do apologize for not meeting your expectation. We sincerely hope that we will have the opportunity to redeem ourselves and bringing personally take care of you. Warmly welcome you to call, write or mail us at any time. Sincerely,

Dear Valued Guest, Thank you for your hotels.com review! It's nice to hear your positive comments about our hotel after your recent stay with us and thank you for sharing your experience with us. I am very happy that you prefer hotel facilities and service.Our hotel is located at the east coast of Shanghai.The resort border the East China Sea and is adjacent to Shanghai International Tourism Resort, Florentia Village Outlet, Shanghai Jinqiao Export Processing South Zone and it takes only 10 mins drive to Pudong International Airport.We look forward to seeing you staying in the PRIMUS Hotel Shanghai Sanjiagang very soon on one of your return trips to Shanghai and thank you again for your positive comments.Sincerely,

Dear Valued Guest, Thank you for your Expedia review. I am happy that your enjoyed hotel hotel facilities. Sorry to hear about our service bring any inconvenience to you.Your comments have been noted, and we are planning for prepare more training to our staff to improve personalized services in the coming months. We sincerely hope that we will have the opportunity to redeem ourselves and welcome you to Primus Hotel Shanghai Sanjiagnag in the near future. Sincerely,