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Reviews of Kingtown Riverside Hotel Plaza Shanghai

3.5 out of 5
Kingtown Riverside Hotel Plaza Shanghai
No.126 Xinzha Road, Shanghai, Shanghai

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 153 reviews" "
Rating 8 - Good. 64 out of 153 reviews" "
Rating 6 - Okay. 54 out of 153 reviews" "
Rating 4 - Poor. 11 out of 153 reviews" "
Rating 2 - Terrible. 7 out of 153 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I like the location
Stayed 4 nights in Oct 2019

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Aura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

R, Toronto

Disliked: Staff & service, property conditions & facilities, room comfort
Vacuum hose used to connect sink to sewage pipe
The title says it all. Front desk staff can’t speak English. I don’t mind that. However, their attitude is I don’t give a f*#k approach. Cleaning staff is also bad. Forget to leave toilet paper and tea bags. Location is ok, but it’s in an alleyway which gets really dark at night. So women beware. First and last time for me staying in the lipstick on a pig junk hotel
Stayed 4 nights in Oct 2017

10/10 Excellent

suet yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, room clean & comfort
Nearby metro station- xinzha station(line 1-exit 6), just 200m from hotel. A lot of restaurants at exit 1. Hotel easy to find, staff friendly, room clean & comfort, I’ll give another stay if I back to shanghai again.
Stayed 4 nights in Oct 2017

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Never Again
1. Room stank of cigarettes 2. Hole in my curtain 3. Broken window 4. Backed up sink 5. Charged extra because I made my towels "too dirty" - their words 6. Smelly hallway 7. No one spoke basic English 8. Half roll of toilet paper replaced with another half roll of toilet paper daily.
Ugh 😑

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Arthur, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location near subway
Nice location near Nice location near subway and shopping areasubway and shopping areaNice location near subway and shopping areaNice location near subway and shopping areaNice location near subway and shopping area

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tony, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience location, walkable distance city cente
Great location while a bit hard to find the entrance of the hotel. The building looks old while it is good condition inside. Walkable distance to city center, you could rent a mobike (bike) to travel around.
Superior room
Superior room
View from superior room

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good hotel, but there was not much in the area

6/10 Okay

NEIL

Disliked: Cleanliness, property conditions & facilities, room comfort
Maintenance required
Tried to get the dripping aircon fixed. No one arrived to do it. Tried to get the non-working fridge fixed. No one arrived to do it.

6/10 Okay

Verified traveller

Good hotel walkable to Nanjing Road
Hotel was good, bathroom was relatively clean. However, rooms need to be maintained better as we saw some mould building on the ceiling from airconditioner and we had issues with the toilet not flushing at times. Overall, probably the cleaner one out of most average priced hotels.

8/10 Good

E, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, clean safe and very comfortable.
Some staff could be friendlier but they all get the job done and some of them are lovely. The rooms are nicely decorated and very comfortable. Mostly clean, nothing to worry about just the odd small thing, but that might be to do with standards in China. Perfectly acceptable though. Bathroom very nice including shower and free mineral water every day. Bed on the hard side. Great location, 10 minutes walk from peoples square and 2 mins from nearest tube station. Room key worked fine, so did TV and aircon. Would recommend. Good option in shanghai. Around 50 mins from Pudong airport by taxi, approx. 160 Yuan. They want 400 Yuan deposit on arrival. Breakfast is 50 Yuan per day, did not go though.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
酒店前台的刘小姐非常nice，我们下午2点半到达酒店，只有一间客房打扫好让我们入住，因为房间窗户正对屋顶非常脏，后来刘小姐给我们免费升级到高级大床房，king size的床非常舒服，淋浴也非常舒服。酒店步行到人民广场或大悦城都只需10分钟，离地铁站也很近，交通非常方便。

6/10 Okay

Jiovani, Boston

Liked: Property conditions & facilities
Disliked: Staff & service
Eh...
My arrival took almost 45 minutes to check in as there was only one person working the front desk and the person running the front desk must have been the slowest typer in the world. I don't mean this in a rude way, but if people are walking in and there are more people there to assist for check in, that might be useful. The room itself was okay. VERY open. A bathtub with no shades, same with the shower. The bed was comfortable, but the linens were torn. Also the ceiling in the hallway was peeling down, and there was decision to fix it at 6 in the morning with intense power tools. Like...why? The location is very near a the Xinzha train station, which is super helpful and easy to get around. So a decent location if you care to get out and party.

6/10 Okay

Hoi

8/10 Good

tian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Perfect location average hotel
Everything was fine except for the cleanliness, our bed sheets where perfect,it was everything else.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it if you can.
Service people were always willing to help but rectifying plumbing problems and other hotel conditions were beyond their control.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good but internet very weak
The location is good, handy to subway stations and restaurants. The main issue was that the internet was very often too weak to be usable. The staff were unable to provide a solution to this problem.

8/10 Good

John, vancouver, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro
The hotel was a bit hidden on a smaller street; taxi driver can miss it. There's not much in the immediate area, but it is only about a 5-7 min walk to all the action (metro, Nanjing Road shopping area, People's Square). The staff were lovely and accommodating and all spoke English well. We arrived early and were allowed an early check in. Good value as well. The room was more on the modern/boutique side which was nice; the lay out was different from other hotels I've been to in Shanghai, but good nonetheless. What stood out to me was that the internet was actually quite fast and reliable compared to other hotels in China. We just used the wifi but there was an option to hard wire as well.

6/10 Okay

KK, Missouri

Liked: Cleanliness, staff & service
Amenities
This hotel had no gym. The refrigerator in room never got cold. The lobby didn't have the air conditioning on. Snack shop was closed. Only one elevator worked out of two. Internet was slow and would loose signal. Poor choices for TV channels.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nicely designed hotel
Decent Hotel but was hard to locate. No fridge in the room, disappointing for a 4 star hotel. Loved the design of hotel, very modern. Overall, it was okay for the price i paid for it.

6/10 Okay

J, AK

Liked: Cleanliness
Disliked: Room comfort
Ok Hotel
It's ok to stay there if you are familiar with the environment. Otherwise, stay in a better place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price of the hotel I was expecting a bit more. The room was surface clean but when looking the bathroom especially was very dirty and not been given a thorough clean. There was a smell that was always in the room, it was terrible. The front desk staff I found to be cold, I asked assistance in making a phone call for a dinner reservation and the staff was instantly not pleased I was asking the favour, dailed the number handed me the phone and left. Overall, I wouldn't spend my money here again.

6/10 Okay

Sisi, Montreal

Disliked: Cleanliness, room comfort
You get what you pay for
We booked this hotel with a last minute deal. Like some other people say, the hotel was a little hard too find since googlemap isn't precised, we must of asked the directions to 7 peoples and they all didnt knew where it was. Since we didn't pay much we can pretty much say that you get what you pay for. The bathroom was a little dirty and had insects too. The towels smelled like cigarettes. I Would recommend it if the price per night doesn't exceed 50$ cause it's a walking distance to the subway station and dtown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Charlene, sg

Liked: Cleanliness, property conditions & facilities, room comfort
Great room ambience

4/10 Poor

Teo, SG

Disliked: Cleanliness, staff & service, room comfort
The bed are comfy but the deluxe room does not come with a bathtub which are different as stated in the booking.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Close to subway station, decent neighborhood
Location was convenient- but the hotel is kind of inside in the smaller roads and kind of difficult to find / locate. But it is very close to the subway station - 2-3 minutes walk may be. Room was clean and amenities were good too. Had flier cards of working girls everyday though the hotel or neighborhood itself didn't look unsafe or cheap.

2/10 Terrible

eBridge, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is not a 4 STARS hotel! More like a motel!
The worst ever... The bed sheet is old, towels are grayish color, the wall paper falling apart, the carpet is not even vacuumed! The worst part was the bell captain is using the paper with passport copy as a scrap paper!

6/10 Okay

Don, Singapore

Average hotel
Location consider near metro station , quietly at night . Room quite clean as well but No eatery nearby only Mac around 600m . Not all rooms are with safe box.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usefully Located and Modern Hotel
This hotel, whilst hidden off the main road mentioned in its address, is well located for People's Square, Nanjing Road as well as the Shanghai Metro for travelling further afield. The staff were very friendly, helping me to translate some Chinese and book a taxi. Room service staff did not speak English however and this could be problematic. Rooms themselves were very modern and comfortable.

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not too bad
Room was okay. cheap furniture used to furnish the room and half of the power plugs didnt fit the australian plug even though it was the right shape. Twin share rooms did not have an in room safe eventhough it was specified on the website. Hotel was close to the subway station and main shopping strip, however the surrounding neighbour hood is not as nice compared to staying around the pudong location. The service was not too bad. All in all you get what you pay for.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever! Why do you not advise clients of yours that the hotel is under renovation? The dirt and grime and the incessant grinding noise and the lack of customer care from the staff was seriously disturbing, making this the worst ever stay

6/10 Okay

Stian

Disliked: Cleanliness, staff & service
Don't believe the description!
Although the hotel had a decent standard, at least from what I am used to, and compared to other hotels in China, this hotel was far away from the standard that was described on this site. Some of the rooms we got didn't even have a safe, and when we asked politely if we could have a new room with a safe, as the description said it would, they wanted to charge us for an upgrade. Except for this the hotel staff was ok, they did what they had to do, but nothing more. The cleanliness of the hotel was ok, especially in the public areas, but could be better in the rooms. The location of the hotel was nice, having Nanjing Road and People's Square within a 5 min walk. The hotel itself is situated in an alley which seemed a bit shady at night time.

6/10 Okay

Leong

Liked: Cleanliness
Disliked: Property conditions & facilities
Location is good
hotel is a 5mins walk to nearest MRT, Xinzha station. Supermarkets and mac are jus round the corner and plenty. Walking distance (20mins) to raffles city shopping ctr where there are plenty of nice restaurants. It is also 2 MRT stops away from Shanghai Railway Station without needing to change lines. Too bad the aircon and fridge malfunction during our stay and the bed is too small for 2 (4ft only not queen size). Else the hotel is a wonderful place to stay in. Beware of cabs that the hotels 'orders' in advance, their meters are jig and jump faster than the usual which resulted in a extra RMB60 of fare.

4/10 Poor

Leong

Liked: Cleanliness
Disliked: Property conditions & facilities
Location is great, but the room....
DO not book a cab via the hotel concerige as the cabs they use are cheats!Cab fare was about at max $150 from Pudong Airport when we arrived. When we returned, it went up to alarming $200 by meter. Suspect they rigged the taxi meter. Would rather they charge us a fee to help us call cab than to cheat in this way. We stayed for 3 nights (26 Jun, 2-3 Jul). The first night was ok since we checked out the next morning and we were satisfied with everything within the room. Upon our return, we chose to stay in the same unit (#1206). To our dismay, the aircon was faulty and even we rang for help, help came but problem was not solved. We switched to #606 the following day as the previous room was too stuffy for comfort and it's summer! However, the fridge in #606 was not working! So no cold drinks for summer and the aircon temperate was blistering cold even when we tried tuning it to 24 degrees, it could only stay at 17 degrees.. we end up returning with runny noses! Bed was 4 ft bed and not queen. Only pros: Walking distance to Raffles City Mall (20mins) and 5 mins walk to nearest station, Xinzha station (Exit6). 5 mins walk to nice supermaket and macdonalds!

6/10 Okay

Kerry, Texas

I would stay again
Use mapquest to find the place, it's not that easy. It was not the cleanest place but I was ok with it. Breakfast buffet was ok; nothing great. The subway was very close (really nice subway in Shanghai). I would stay here again.

6/10 Okay

Anita

money for value
location is good, a few minutes to Metro. But environment around is not really present. I would say it looks like a 3 stars hotel instead.

8/10 Good

sc

Liked: Room comfort
great location, so-so room
convenient location, close to restaurants, city center, subway. maintenance staff needs training. terrible breakfast. hotel design details lack consideration. room and flooring lacks insulation as all other Shanghai buildings, thus noisy. Overall a worthy choice considering price and location.

6/10 Okay

Ecc

Always have little problem when stay in this Hotel, for example, Visa/ Master AE Card won't work with their payment system, even the UniPay card (apply in oversea)....so, it's better to pay cash during the deposit and check out, otherwise nightmare will starting to come! And suggested double confirm the reservation status by yourself, cuz they always miss the or can't receive the online booking notice.

8/10 Good

Juli

Liked: Cleanliness, room comfort
No comparison
Staff is wonderful and location is great...minutes to train station and tourist sites. Only complain is the faulty air-con which they didn't fix it despite their promise to do so.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Nice hotel with good location close to Nanjing Road and People Square and Metro. Breakfast not exactly western style but ok. Only thing is beds are too hard. Good value for your money

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Shanghai
Good and nice design, but dirty room

10/10 Excellent

Kimberly, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Really Recommande. Nice staff very help full. Helped me to book train ticket, and concierge went to buy recharge mobile card. Very nice. Great room, big, huge bed, great bathroom, and lots of place to put your stuff. Location is very central, subway 5 min walk. But breakfast is so so. Bread was dry (maybe 1 or 2 days odl?), no milk. little western food (no ham or plain cheese), but good choice of chinese meal. Anyway had a great stay!