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Andaz Xintiandi Shanghai - a concept by Hyatt

Hotel Class
4.5 out of 5

Information

Reviews

4.5 / 5Wonderful
318 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Xintiandi Style Shoppping Centre
    7 min walk
  • Popular Location
    Shanghai Museum
    10 min walk
  • Popular Location
    People's Square
    11 min walk
  • Airport
    Shanghai (SHA-Hongqiao Intl.)
    14 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • 1 King Bed

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • 1 King Bed with Xintiandi View

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • 1 King Bed Corner

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Room (Andaz Attic)

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Loft (Andaz)

    Room Amenities

    • City view
    • Sleeps 3
    More details

About this area

Shanghai

Located in Shanghai's Downtown Shanghai neighbourhood, Andaz Xintiandi Shanghai - a concept by Hyatt is in the city centre and connected to a shopping centre. Former French Concession and People's Square are notable landmarks, and the area's natural beauty can be seen at Yu Garden and The Bund. Shanghai Disneyland© and Great World Entertainment Center are also worth visiting. Our guests appreciate the hotel's central location.

What's nearby

  • Popular Location
    Xintiandi Style Shoppping Centre - 7 min walk
  • Popular Location
    Former French Concession - 8 min walk
  • Popular Location
    Shanghai Museum - 10 min walk
  • Popular Location
    People's Square - 11 min walk
  • Popular Location
    Old Chinese City - 18 min walk

Getting around

  • Laoximen Station - 5 min walk
  • Shanghai Railway Station - 7 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 14 min drive

About this property

Andaz Xintiandi Shanghai - a concept by Hyatt

2 restaurants, an indoor pool and 3 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, 24-hour room service and a business centre are on-site. All 307 rooms provide free WiFi and free wired Internet, LCD TVs with satellite channels, and conveniences such as sitting areas and coffee makers. Guests will also find iPod docking stations, 24-hour room service and premium bedding.

Policies

Check-in

Check-in between 3 PM - midnight
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 274 per person (approximately)
  • Airport shuttle fee: CNY 900 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. No pets or service animals are allowed at this property.

Property is also known as

  • Andaz Xintiandi Shanghai concept Hyatt Hotel
  • Andaz Xintiandi Shanghai concept Hyatt

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11 AM on weekends: CNY 274 per person
  • 2 restaurants
  • 3 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 1 meeting room
  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer

Entertainment

  • 49-inch LCD TV
  • iPod dock
  • satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
4.5

Wonderful

5 - Excellent
195
4 - Good
105
3 - Okay
13
2 - Mediocre
1
1 - Poor
4
4.6
Cleanliness
4.5
Service and Staff
4.1
Amenities
4.5
Property condition

5/5 Excellent

This traveller didn’t leave comments with their review
Stayed 1 night in Oct. 2019

4/5 Good

Pool and gym were under maintenance so we had to use another hotel facility. Other than that, the rooms were cool, spacious bathrooms and good brekky buffet!

Stayed 1 night in Aug. 2019

1/5

Firstly no one helped me to bring down luggages from taxi at my arrival. When I informed them of the service inadequacy no apologies was given only reason was they were busy doing other stuff. Then for renovation the swimming pool was closed and I was advised to go another hotel for the facilities and gym was shifted to some hotel rooms. At booking this should be highlighted!!!! Again no apology just they “feel embarrassed” to put me in the situation and responsibility was pushed to Expedia platform. One of the days there was no cleaning done! I waited till late afternoon and again my room was not made up. When I enquired the service central line I was told probably my “ do not disturb” sign is on. I was mad as other hotel would have informed me with a slip of paper slotting into my room. And the button shows no sign of whether it is I or off and I have to go out of room to see it from the outside. Also the hotel room is not carpeted. You can hear some footsteps in other rooms. Furniture also not well maintained and looks old. Worst is the hand held shower head that gives loud noise when it is used. The blanket is not warm enough like other hotels only saving grace is the bed is comfortable. The staff also gave me unclear and wrong directions for my enquiry of nearby places. Overall the young staff are not well trained and not engaging in their service only the old staff handled customers slightly better. I will never ever want to stay here anymore!!!! Five thumbs down.

Stayed 1 night in Jul. 2019

3/5

As all Andaz hotels, the concept is OK, but maintenance of facilities is terrible. The bed mattress is the worst I’ve ever seen. Well located in Xintiandi area where stores and good restaurants are It looks a lot better in photos.

Stayed 1 night in Jul. 2019

5/5 Excellent

This traveller didn’t leave comments with their review
Stayed 1 night in Jul. 2019

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