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Reviews of U-Sense Sevilla Santa Cruz

3.5 out of 5
U-Sense Sevilla Santa Cruz
Calle Álvarez Quintero, 48, Seville, Sevilla

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 144 reviews" "
Rating 8 - Good. 42 out of 144 reviews" "
Rating 6 - Okay. 12 out of 144 reviews" "
Rating 4 - Poor. 0 out of 144 reviews" "
Rating 2 - Terrible. 7 out of 144 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Stayed 4 nights in Nov 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness
Good location! Excellent service
Stayed 2 nights in Oct 2023
Response from Alberto on 2 Nov 2023
Dear Debbie,Thank you very much for sharing with us your review score.It is good to know that you enjoyed your stay and we will be happy to welcoming you back in the future.Kind regards,

8/10 Good

Kay, San Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Last day of my stay there was No hot water which make me impossible to shower before 20 hours of flight.
Response from Kay on 22 Oct 2023
Dear KayThank you for your review beforehand. We do apologise but I think we had some problem with the boiling we have already fix it. We will try to improve.Kind regards

8/10 Good

Emily

Stayed 3 nights in Oct 2023
Response from Hotel Usense on 15 Oct 2023
Emily, muchas gracias por su valoración. Estamos encantados con que haya disfrutado en nuestro hotel.Esperamos verla pronto.

2/10 Terrible

Roger

Stayed 1 night in Sep 2023
Response from Oboe Sevilla Santacruz on 2 Oct 2023
Hi. Very sorry about the change in your acommodation but we are the first to be affected by the delay in finishing the building works. We did what we have to do but, of course, feel also disappointed. Yours sincerely, Francisco,

10/10 Excellent

Izhar, LAUREL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent checkin experience , excellent location , very helpful and friendly staff, easy access to all attractions , great experience staying at this property, very economical as well
Stayed 2 nights in Jun 2023
Response from Noelia Muñoz on 18 June 2023
Dear Izhar,Thank you very much for sharing with us how it was your experience in our apartments.We are glad that you had a nice experience and that you appreciated our staff service.We will be happy to welcoming you back in the future.Best regards,

10/10 Excellent

Nini

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay at Oboe Sevilla in the heart of the city, staff were super friendly, rooms were very practical and relatively big for 3 travellers. We went to see the Flamenco show everyday which was a bonus! Great rooftop Terrace area with a great view.
Response from Jessica (Reception) on 30 May 2023
First of all thank you for choosing us to stay with us. We are pleased to know that everything was to your liking. Thank you for taking the time to leave us such a good review and score.We hope to see you very soon!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We greatly enjoyed our 4 night stay. We had a one bedroom apartment on the 2nd floor. It was equipped with everything we needed. It’s very close to all the sights in Sevilla. We bought groceries at the nearby grocery store and enjoyed our breakfast on the small terrace each morning. We really enjoyed the flamenco show free of charge. Two small issues: the bed was much softer than we’re used to but we still slept well; and there was light coming into the bedroom from the interior courtyard. We both had to wear sleep masks because the bedroom was too bright. We would definitely recommend this hotel.
Stayed 4 nights in May 2023
Response from Noelia Muñoz on 14 May 2023
Dear James,Thank you very much for your review.We are glad to know that you enjoyed your stay and the small terrace and that you enjoyed the flamenco show.We are sorry about the light, we appreciate you to let us know in order we can take action.We will be happy to wecoming you back in the future.Best regards,

10/10 Excellent

Raquel, El Paso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is walking distance to the cathedral, very beautiful and has a great view. It also offers a free show to see the flamenco dancers. Staff is very friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Jessica (Reception) on 20 Apr 2023
First of all many for staying with us. We are glad to know that you had a good stay and that everything was to your liking. Thank you also for dedicating part of your time to rate us and dedicate this wonderful comment to us. We hope that if you return to Seville you will stay with us again.A cordial greeting

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, room comfort
Would love to come back!
Very clean and roomy space. Plenty of space for luggage
Stayed 1 night in Mar 2023
Response from Noelia Muñoz on 31 Mar 2023
Dear Raquel,Thank you very much for your review and comment.We are glad that you had a nice experience in our apartments and we will be happy to welcoming you back again in the future.All the best,

8/10 Good

Iain

Travelled with family
Liked: Cleanliness, room comfort
Recommended
A terrific apartment in a wonderful city, Oboe Sevilla is perfectly placed for everything Seville has to offer. The penthouse apartment is very big, well kitted out with equipment and a terrace with fabulous views of the cathedral and city. Couple of minor concerns- the main bedroom could do with some better black out blinds and there was an issue with the lounge window not shutting, but these were relatively minor. The communication prior to our visit was also very good, as were the staff we encountered, all very helpful. Would recommend highly
Stayed 4 nights in Mar 2023
Response from Abel Lara on 10 Mar 2023
Dear Mr Lovell, thank you for your review and for sharing it on We are glad you enjoyed your stay at our apartments. We look forward to welcoming you again. Regards. Abel Lara

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Enjoyed the Flamenco shows in the evening in our very own lobby.
Stayed 6 nights in Feb 2023
Response from Jessica (Reception) on 9 Mar 2023
First of all, thank you very much for staying with us. We are glad to know that everything was to your liking upon arrival. And of course knowing that you could also enjoy our flamenco show. We hope that if you return to Seville you will stay with us again.All the best

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Excellent!!!!
Stayed 1 night in Dec 2022
Response from Noelia Muñoz on 1 Jan 2023
Dear guest,We appreciated your review, it's good to know that you had a nice experience in our apartments.Happy New Year.!

10/10 Excellent

yan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is very convenien. With all clean accessary. And helpful front desk.
Response from Noelia Muñoz on 1 Jan 2023
Dear Yan,Thank you for your review score. We are glad to know that you had a nice experience in our apartments and that you appreciated our staff service.We will be happy to welcoming you again if you come back in the future.Happy New Year!!Best regards,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location near all the sites to see. Very helpful staff, especially Jessica. The apartment unit was just above the Flamenco performance area, so we got to take in a show one night.
Response from Luís on 12 Dec 2022
Hi, there. Happy you got and enjoyed the very characteristic feel of the Apartments at Oboe Santacruz. It is a lovely place with a very local vibe for the type of house and the Flamenco touch. See you around soon!!

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, room comfort
Don’t hesitate stay here
Fabulous location in the heart of beautiful Seville. We stayed in an apartment with roof terrace overlooking the cathedral- breathtaking. The apartment was spacious, clean, comfortable & had all the amenities we needed. Nice toiletries & coffee pods. Also a bonus we didn’t discover until we got there was a free flamenco show in the evening, just the cherry on the cake all fabulous.
Street view from our balcony
Free flamenco show
The roof terrace
Stayed 3 nights in Nov 2022
Response from Jessica (Reception) on 27 Nov 2022
First of all thank you very much for staying with us. We are very happy to know that everything was to your liking and we thank you for your great score and comment as it is very important to us and to future customers. We like to know that you were also able to enjoy the flamenco show and our large terrace with those wonderful views.We hope that if you return to Seville you decide to stay with us again as it would be a pleasure.A cordial greeting

10/10 Excellent

Justin

Stayed 2 nights in Oct 2022

6/10 Okay

BARUM

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022
Response from Noelia Muñoz on 29 Oct 2022
Dear Barum,Thank you for your review, unfortunately not so good.If there is something that you consider you can let us know regarding your stay in our apartments in order we can improve our service we will appreciate it.Yours sincerely,

10/10 Excellent

Johanne

Stayed 6 nights in Sep 2022
Response from Francisco Naranjo on 20 Jan 2023
Thanks for the top marks!! Till next time, Johanne!!

10/10 Excellent

Azucena

Travelled with family
Liked: Cleanliness, property conditions & facilities
I’ll highly recommend this property because of the location, the affordability and the helpful personnel.
Stayed 2 nights in Sep 2022
Response from Noelia Muñoz on 25 Sept 2022
Dear Azucena,Thank you very much for sharing with us how it was your stay in our apartments.We are glad to know that you liked our location and that you appreciated our service.We will be happy to welcoming you to our apartments if you come back in the future.Best regards,

10/10 Excellent

Adrian

Travelled with family
Liked: Room comfort
Seville is a great city!
Our stay at Oboe apartments was excellent. Location, helpful staff, clean and comfortable rooms.
Stayed 4 nights in Jul 2022
Response from Noelia Muñoz on 6 Aug 2022
Dear Adrian, Thank you very much for your review. We are glad to read that you had a nice experience in our apartments, that you enjoyed your stay and you appreciated our service. We will be happy to welcoming you again to our apartments if you are back. Best regards,

10/10 Excellent

James

Liked: Cleanliness, room comfort
Excelente vista de Sevilla y comfort
Me encanto el apartamento tiene una excelente ubicación y vista, la comunicación con el personal fue muy buena, clara y de mucha ayuda, principalmente con Abel y la chica de limpieza que siempre me ofrecieron ayuda en todo momento. Definitivamente volvería
Vista a la catedral y la giralda
Stayed 3 nights in Jun 2022
Response from Abel on 7 July 2022
Estimado James, muchas gracias por su comentario. Nos alegra mucho saber que haya disfrutado su estancia. Esperemos verle en otra ocasión y poder ofrecerle nuestros servicio. Reciba un cordial saludo. Abel Lara

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Sevilla Oboe apartment
Excellent apartment with private terrace. Pity about the flamenco every night. You had to time your evening around it.
Stayed 7 nights in May 2022
Response from Noelia Muñoz on 25 May 2022
Good afternoon, Thank you for your review. We are glad that you liked our apartment and that you enjoyed your stay. About the flamenco show, you had the information when you are making the reservation so we understand that you know about it. You can watch it for free what could be interesting for some customers. It is not a problem for the access or the exit from the building so the organization knows about people staying in the apartments, we are sorry if it caused you any inconvenience. Best regards,

10/10 Excellent

S A

Liked: Cleanliness, room comfort
I took the Penthouse for a 3 day weekend. It was lovely. The only thing you need to factor in is the twice nightly Flamenco show in the evenings. The sound does carry up the stairwell, lift shaft. But you can participate for free if you are a guest. It would not put me off staying with them again. Very helpful and efficient staff.
Stayed 3 nights in Mar 2022
Response from Noelia Muñoz on 4 Apr 2022
Good afternoon, Thank you very much for your review, we really appreciate it. We are glad that you had a good experience in our apartments and we will be happy to welcoming you again if you choose our apartments for a future stay. Best regards,

10/10 Excellent

Yan

Stayed 3 nights in Mar 2022
Response from Jessica (Reception) on 20 Mar 2022
Thank you very much for your good score. We hope that if you return to Seville in the future, you will choose our hotel again.

10/10 Excellent

Fei

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall: We would recommend this property. Pros: Location - very close to cathedral, on a quiet street Condition - room was well-cleaned and all necessary amenities were provided Cons: None that we can think of.
Stayed 1 night in Dec 2021
Response from Noelia Muñoz on 27 Dec 2021
Dear Fei, We appreciate you taked your time to share with you your feedback. We are glad that your experience with us was so positive. We will be happy to welcoming you to our apartments for a future visit to the city. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Would return
Location is great and the days leading up to the stay was filled with helpful information. I would stay again.
Stayed 3 nights in Nov 2021
Response from Noelia Muñoz on 8 Nov 2021
Dear customer. Thank you very much for your review. We are glad that you liked our apartments and that you enjoyed your stay. We are happy to know that you would like to stay in the future with us, it will be a pleasure for us to welcoming you again in our apartments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Near most sites
pros - excellent location in barrio santa cruz - a block away from the cathedral/alcazar. Great nearby eateries. Room is spacious, bed/pillows are comfortable. Only 5 euro by uber to train station for local day trips - corboba/granada etc. cons - there is 2 daily PM flamenco show downstairs- try to avoid interrupting. There check in time says 9 AM (that's why i booked it). Limited toiletries
Stayed 4 nights in Oct 2021
Response from Noelia Muñoz on 29 Oct 2021
Dear customer, Thank you very much for your review, we really appreciate it. We are so glad to read that you liked our apartment, the location and that you enjoyed your stay with us. It will be a pleasure for us to welcoming you again in our apartment if you visit Seville in the future. Best regards

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, room comfort
Clean, airy apartment in fantastic location
clean airy apartment in fantastic location, perfect for cathedral, Alcazar, restaurants and shops. Check in and communication excellent. Terrace with amazing views was superb - only suggestion is that it needs some new chairs as some are broken. Couldn't fault the apartment - would definitely stay again.
Stayed 3 nights in Oct 2021
Response from Jessica (Reception) on 22 Oct 2021
Thank you very much for your rating and good comment, we appreciate it very much, it is very important to us. If you return to Seville, we hope you will stay with us again. Thank you very much again and regards

6/10 Okay

Verified traveller

Travelled with family
Apartment itself was good, but the bathroom had obvious water damage and on the last couple of days and nights there was a terrible sewer smell coming from the shower and sink drains in the bathroom. We had to find things to cover them and close the bathroom door so that the entire apartment did not smell. Flamenco show in the lobby was cumbersome to schedule our evenings around, would not have booked at this hotel had we known it was there. It was not listed on the Expedia add, we were told about upon arrival.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Jessica (Reception) on 28 Oct 2019
Thank you for your score.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Jessica (Reception) on 28 Oct 2019
Thank you for your score.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay overall ! Staff is very kind and professional, location is THE BEST. Rooftop has a great view of the cathedral, we loved having a glass of wine there after sunset. There is flamenco show in the lobby every day. Apartment is very clean and well kept. We will definitely come back here again!!!
Stayed 1 night in Aug 2019
Response from Jessica (Reception) on 29 Aug 2019
Thank you very much for your score and comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jessica (Recepción) on 26 Aug 2019
Muchas gracias por su puntuación.

8/10 Good

Nosleidy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable, centric, big room. Receptionists gave us a lot of information about most popular places
Stayed 2 nights in Aug 2019
Response from Jessica (Reception) on 29 Aug 2019
Thank you very much for your score and comment.

10/10 Excellent

Dee L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Two Night Stay in Seville
Check-in went very smoothly. Our unit was very spacious and comfortable. We loved the location...near the cathedra l, the Alcazar,and carriage rides, and within walking distance to the river where we took a boat ride. We were near shops and restaurants. One of the nicest things about where we stayed was being able to see the flamenco show that was performed twice a day there. It was free to guests of the apartments. Another nice feature was the roof-top terrace where we spent our evenings. Our visit to Seville was only 2 nights but we all wished that it could have been longer. We enjoyed our accommodations very much and would stay there again!
Stayed 2 nights in Jul 2019
Response from Jessica (Reception) on 29 Aug 2019
Thank you very much for your score and comment.

8/10 Good

Ritu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Jessica (Recepción) on 31 Aug 2019
Muchas gracias por su buena puntuación

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jessica (Reception) on 13 July 2019
Thanks for your score

2/10 Terrible

Jollie, California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in at 9pm and turns out the actual unit we were given was in another building a few buildings down. Regardless, the building was dark and dungeon like upon entering. Once in the room - same dark, dingy feel. Room was not very clean, shower and AC didn’t work properly. No bedsheets for the 2nd bed so I had to go back to the other building twice for missing items such as pillows, towels, bedding. There was a comforter from ikea in the closet but had urine stains on it and no duvet cover... Poorly managed, poor service, would not recommend to anyone. As we were leaving today, the manager was extremely rude and blatantly yelling at us for a simple request.
Stayed 3 nights in Jul 2019
Response from Jessica (Reception) on 13 July 2019
We wanted to tell you that the information about where to pick up the keys and where the apartments are located is on the platform that I book, that is, that I was informed of everything only that you would not read the guidelines to follow. As for the second bed, your reservation was for 2 people and you showed up with 2 more, that is to say there were 4 people in total. It is normal that there is not a second bed ready since we were not informed of anything. Our apartments are fully equipped with everything necessary and are meticulously clean, and we do not know what the problem is that the Nordic ikea. We have never complained about a customer the way you have done it, much less so many absurd things, what happened to you was that you did not want that apartment and we did not have the option to change it.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jessica (Recepción) on 30 June 2019
Muchas gracias por su puntuación

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location and great hotel staffs, highly recommend.
Stayed 3 nights in Jun 2019
Response from Jessica (Reception) on 25 June 2019
Thank you very much for your comment and score

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location at heart of Historic Seville
Amazing experience in Seville. The Flamenco show in evening was memorable!
Stayed 1 night in Jun 2019
Response from Jessica (Reception) on 25 June 2019
Thank you very much for your comment and score

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Jessica (Reception) on 25 June 2019
Thanks for your score

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Jessica (Reception) on 25 June 2019
Thanks for your score

10/10 Excellent

Jean, Colchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Amazing and spacious apartment, very clean and comfortable and within easy walking distance (2-3 minutes) of where we wanted to be. Free flamenco show in the evening added to the fun and ambience of this place. Definitely recommended.
Stayed 1 night in May 2019
Response from Front Desk on 13 June 2019
Thank you very much for your nice review! We hope to see you again in the future :)

10/10 Excellent

Lily, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean place and convenient location.
Stayed 1 night in Apr 2019
Response from JG on 15 May 2019
THANKS SO MUCH! Jessica Gil.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Jessica Gil on 17 Apr 2019
Thanks for your rating and look forward to welcoming you to our Apartments in the future!

10/10 Excellent

salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the center
Perfect lovely apartment with free flamenco show which was great 💜
Stayed 1 night in Dec 2018
Response from Jessica (Reception) on 3 Jan 2019
Thank you very much for your score and comment.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in the center of Seville
So central it was fantastic. Didn't need to check in at a certain time as entry involved key boxes with clear instructions. Lovely apartment with a private patio and also access to a roof patio. Access to the apartment is restricted in the evening while a flamenco show is performed on the ground floor but residents get free admission to the show. Although the street is quiet, the area around the apartment is bustling with a great selection of tapas bars and restaurants and only a few minutes walk from Seville cathedral and the Real Alcazar palace.
Stayed 3 nights in Oct 2018
Response from Jessica (Reception) on 2 Nov 2018
Thanks for your score and good comment

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bang for the buck!
The room is very nice, but you will know if another guest is walking through the hallway. The bed was very soft but the location and outside patio were fantastic in room #4.
Stayed 1 night in Oct 2018
Response from Jessica (Reception) on 29 Oct 2018
Thank you very much for your score and comment