6/10 Okay
Marta R.
28 Jan 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Nice apartment but bad experience
The apartment looks really good and it is clean, just like the pictures. Only problem regarding the apartment itself was the wifi: the host probably forgot to pay for the upcoming month so there was no service and the wifi obviously was not working.The main problems we had concerned the check in process and the host:- a couple days prior I contacted the host to know if we could check in before 12 and she agreed, telling me that she would call me the day before our staying. She then completely ghosted me: no text response, no call response either. We were finally able to check in at 13:30 (after being there for 3 hours)- considered the bad experience with the check in, the host finally replied to me explaining that she had an emergency and that she was sorry for what happened. To compensate for that mess she OFFERED to send us breakfast on the following day so we agreed on 9:30/10 on Sunday morning (knowing that most stores are closed on Sunday we relied on her promise to send us breakfast). Needless to say that we waited at the apartment until 11:30 and that the breakfast never arrived, plus she ghosted me once againWe enjoyed our stay but we felt incredibly disappointed and disrespected by being ignored several times and being told false promises
Marta R.
Stayed 3 nights in Jan 2025