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Reviews of Ramada Hotels & Suites Seoul Namdaemun

3.5 out of 5
Ramada Hotels & Suites Seoul Namdaemun
27, Chilpae-ro, Seoul, Seoul

Reviews

8.0

Very good

Rating 10 - Excellent. 205 out of 498 reviews" "
Rating 8 - Good. 154 out of 498 reviews" "
Rating 6 - Okay. 77 out of 498 reviews" "
Rating 4 - Poor. 32 out of 498 reviews" "
Rating 2 - Terrible. 30 out of 498 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Harue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time to stay in the same hotel. Very convenient
Stayed 4 nights in Apr 2024
Response from -Front Office Cindy on 26 Apr 2024
Dear Harue, this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with our hotel. Thank you for not forgetting to visit our hotel again.We will always try to be a better hotel. Thank you.

8/10 Good

JOON, Lewisville

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 8 nights in Apr 2024
Response from -Front Office Cindy on 24 Apr 2024
Thank you. Ramada Hotel & Sweets Seoul Namdaemun. Thank you very much for your satisfaction with our hotel.I hope you made good memories while staying at our hotel. We will continue to work hard to become a better hotel. Thank you.

10/10 Excellent

Ila, Minneapolis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room provided to us was spacious and quiet. Walkable from hotel to many local attractions. Great view of cityscape during breakfast. Staff are kind and very helpful! Thank you!
Stayed 1 night in Apr 2024
Response from Front Office Jayden. on 14 Apr 2024
Dear. llaThank you this is Ramada Hotel & Suites Seoul Namdaemun. Thank you very much for your satisfaction with staying at our hotel. Thank you very much for praising our staff's kindness. we will always try to be a better hotel.Thank you.

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Front Office Jayden. on 12 Apr 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun. Thank you very much for your satisfaction with staying at our hotel. we will always try to be a better hotel.Thank you.

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant experience with many amenities: fridge, water kettle, washing machine, free water, iron and in-room safe. It would be even nicer if there is access to a microwave. The food court in the basement was a plus. It’s within walking distance to Seoul Station. Will definitely stay again.
Stayed 6 nights in Mar 2024
Response from -Front Office Evan- on 7 Apr 2024
Thank you Norman. This is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

8/10 Good

Sidney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Seoul Train station.
Stayed 1 night in Mar 2024
Response from Kane on 5 Apr 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

6/10 Okay

Silva, Yerevan

Travelled with partner
Liked: Staff & service
It's a good place to stay for couple of nights but it is a run down property.
Stayed 5 nights in Mar 2024
Response from Front Office Jayden. on 1 Apr 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun. Thank you very much for your satisfaction with staying at our hotel. we will always try to be a better hotel.Thank you.

10/10 Excellent

Hoa

Stayed 1 night in Mar 2024
Response from Front office Owen on 8 Apr 2024
Dear. HoaThanks very much for staying at this hotel and leaving a good review.We're very happy to hear you satisfied.Thank you for everything.

2/10 Terrible

Stanley

Travelled with partner
Disliked: Amenities, property conditions & facilities
There is construction around the property at the moment, and it was very difficult to bring the suitcases from Seoul station to the facility. Also, the room was very hot as you cannot turn air conditioner on, nor can you open the window to ventilate. It was like a sauna all night
Stayed 1 night in Mar 2024
Response from Front office Owen on 19 Mar 2024
Dear. StanleyGreetings from Ramada Hotel & Suites Seoul Namdaemun.Thanks very much for staying this hotel and leaving a valuable review.First, We apologize for your inconvenience.We're sorry that it's not the season to operate the air conditioner yet.We ask for your understanding.Thank you for everything.

8/10 Good

Napatprakorn

Stayed 3 nights in Mar 2024
Response from Front Office Jayden. on 31 Mar 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

6/10 Okay

Andrew

Stayed 1 night in Feb 2024
Response from -Front Office Cindy on 24 Feb 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.We will always try to be a better hotel.Thank you.

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Jan 2024
Response from Front Office Oscar on 31 Jan 2024
Thank you Garry. This is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

6/10 Okay

David

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room was dated and needs a major update. The bathroom was missing a veneer on one of the panels and there was black mildew in the shower are
Stayed 4 nights in Jan 2024
Response from Front office Terry on 14 Jan 2024
Dear DavidThank you for stay Ramada Namdaemun Hotel & Suites We are very sorry for the inconvenience caused to you by the problem with the bathroom facilities and clean. We will try to improve what you said.Thank you so much for your valuable review.

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Frontoffice Terry on 8 Jan 2024
Dear Mindy Thank you very much for Stay Ramada Namdaemun Hotel & Suite Thank you for your valuable review score and we will try to provide the best service next your stay.

2/10 Terrible

Jin

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
A different room from what I saw in the picture.
Stayed 2 nights in Dec 2023
Response from Frontoffice Terry on 8 Jan 2024
Dear jinThank you very much for using Namdaemun Hotel & Suite for each of us.We are very sorry for the difference between the photos on the website and the room.We will correct what you said quickly so that it will not cause inconvenience to you.Thank you for your valuable review.

10/10 Excellent

Mason

Stayed 1 night in Dec 2023
Response from -Front Office Cindy on 22 Jan 2024
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.We will always try to be a better hotel.Thank you.

10/10 Excellent

Byung-Hong

Stayed 1 night in Nov 2023
Response from Front Office Oscar on 5 Dec 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

8/10 Good

COLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room, nicely laid out. The only complaint I have is the poor lighting in the desk area. There was no desk lamp, so using the desk for study or work of any kind was problematic. However, everything else was good.The reception staff was attentive and helpful, though their mastery of English varied. I would stay here again.
Response from Front Office Jayden. on 23 Nov 2023
Dear. COLINThank you this is Ramada Hotel & Suites Seoul NamdaemunThank you very much for your satisfaction with staying at our hotel.Thank you very much for praising our staff's kindness. but, we will check your complaint to our House Keeping department. We look forward meeting you again. we will always try to be a better hotel.Thank you.

4/10 Poor

Mohamed Javed

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not good service
Stayed 3 nights in Nov 2023
Response from -Front Office Austin on 20 Nov 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.I'm really sorry for the inconvenience you caused while using our hotel.To prevent this from happening, we will provide you with the best service and training in the future.we will always try to be a better hotel.Thank you

8/10 Good

Hendrika

Stayed 1 night in Nov 2023
Response from Front Office Austin on 18 Nov 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good location - close to public tranport. Very good hotel - clean and spacious rooms, good service and great breakfast.
Stayed 8 nights in Oct 2023
Response from - Front Office Austin on 27 Oct 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from -Front Office Cindy on 25 Oct 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.We will always try to be a better hotel.Thank you.

8/10 Good

Wan Lian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service provided by Oscar and Cindy
We wish to thank the hotel staff, Oscar and Cindy, for their excellent service, especially Oscar who was very helpful. Not only are they courteous, they are cheerful and are happy to attend to our enquiries. They make our 8 nights stay very pleasant and comfortable.
Stayed 8 nights in Oct 2023
Response from -Front Office Cindy on 25 Oct 2023
Thank you. Ramada Hotel & Sweets is Seoul Namdaemun. Thank you for your satisfaction with our hotel. Thank you from the bottom of my heart for praising the kindness of the staff.Please don't forget to use our hotel again next time. I will always try to be a better hotel. Thank you.

4/10 Poor

JINNIE LEE, Stevenson Ranch

Travelled with family
Disliked: Cleanliness, amenities
This hotel’s premium dooble in 25th floor was terrible . I paid close to $600 for 2 nights and the quality that I got was totally under expectation . I never leave review because I understand no hotels are perfect but this place was unbelievable . They need to redo their layout of the room . First , Shower stall was placed in weird position when you turn on the shower , water will be all over the bathroom which made whole bathroom wet and smell so bad . I reported and house keeping repair person came to check and he said it was remodeled recently and nothing he can do. Front desk never apologized , never followed up . And I was too tired, didnt go further . Second , there was 1 switch for the whole room , no sectional switch no night stand lamp. I couldn’t even turn on light for 1 section, if I wanted to turn on light whole room lights up so bright . Third, wood blind won’t even go up to get whole view and widows were so dirty. Only good thing I can say is probably location and hardwood floor .
Stayed 2 nights in Oct 2023
Response from -Front Office Cindy on 25 Oct 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.I'm really sorry for the inconvenience you caused while using our hotel.I will forward the information you mentioned to the relevant department and take action.To prevent this from happening, we will provide you with the best service and training in the future.We will always try to be a better hotel.Thank you

10/10 Excellent

Jin, Cerritos

Stayed 3 nights in Oct 2023
Response from Front Office Jayden. on 12 Nov 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from -Front Office Cindy on 23 Oct 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

2/10 Terrible

Mun, centreville

Stayed 3 nights in Sep 2023
Response from Front office Owen on 2 Nov 2023
Mun 고객님, 안녕하십니까.라마다 호텔 앤 스위트 서울 남대문입니다.저희 호텔을 이용해주시고 소중한 리뷰 남겨주셔서 대단히 감사드립니다.다음에 이용하실 때에는 더 만족하실 수 있도록 최선을 다하겠습니다.감사합니다.

10/10 Excellent

Yoonsoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Front Office Oscar on 11 Oct 2023
고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다.저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다

8/10 Good

John

Travelled with family
Liked: Staff & service
Sheets were dirty in the room.
Stayed 4 nights in Oct 2023
Response from Front Office Jayden. on 8 Oct 2023
thank you, this is Ramada Hotel & Suites Seoul Namdaemun.We sincerely apologize for the inconvenience caused by our staff's poor service.We will pay more attention to what you have said, and we will provide service training for our employees.we will try to provide the service.we will always try to be a better hotel.Thank you.

10/10 Excellent

SAKIE, shinagawa

Response from Front office Owen on 31 Oct 2023
Dear. SAKIEGreetings from Ramada Hotel & Suites Seoul Namdaemun.Thanks very much for staying this hotel and leaving a valuable review.We will do best to satisfy you next time again.Thank you for everything.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Office Jayden. on 20 Sept 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

10/10 Excellent

Yu Kyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Rina on 15 Sept 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

4/10 Poor

Joohyun

Stayed 5 nights in Sep 2023
Response from Front office Owen on 1 Oct 2023
Joohyun 고객님, 안녕하십니까.라마다 호텔 앤 스위트 서울 남대문입니다.저희 호텔을 이용해주시고 소중한 리뷰 남겨주셔서 대단히 감사드립니다.다음에 이용하실 때에는 더 만족하실 수 있도록 최선을 다하겠습니다.감사합니다.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023
Response from Front Office Jayden. on 17 Aug 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

8/10 Good

Priyadharshini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room toilet staff
Stayed 5 nights in Jul 2023
Response from Front Office Oscar on 28 July 2023
Thank you Priyadharshini this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Front Office Jayden. on 20 July 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

6/10 Okay

Helen

Stayed 7 nights in Jun 2023
Response from Front Office Oscar on 29 June 2023
Helen 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다.저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Front office Owen on 24 June 2023
Dear. KrisHello, this is Ramada Hotel & Suites Seoul Namdaemun.Thanks very much for staying our hotel and leaving a valuable review. We will do our best to satisfy you next time. Thank you.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great comfortable place to stay! Friendly staff and clean room.
Stayed 2 nights in Jun 2023
Response from Front office Owen on 22 June 2023
Dear. EmmaHello, this is Ramada Hotel&Suites Seoul Namdaemun.Thanks very much for staying our hotel and leaving a valuable review. We will do our best to satisfy you next time. Thank you.

6/10 Okay

alfie

Travelled with partner
Disliked: Cleanliness, staff & service
The room was old and smelly.
Stayed 2 nights in Jun 2023
Response from Front office Owen on 20 June 2023
Dear alfie Hello, this is Ramada Hotel&Suites Seoul Namdaemun. Thanks very much for staying our hotel and leaving a valuable review. We apologize for the inconvenience, and we will check that part can be resolved.Thank you.

8/10 Good

seokin

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I usually stay this hotel whenever I go to Korea. Location Location. But they need to improve their facility. Too old and little dirty.
Stayed 4 nights in Jun 2023
Response from Front office Owen on 20 June 2023
Hello, this is Ramada Hotel & Suites Seoul Namdaemun.Thanks very much for staying our hotel and leaving a valuable review.We apologize for the inconvenience, and we will confirm that part can be resolved.Thank you.

4/10 Poor

Cyriel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Decent location. The place is clean. Hiwever everything is really old. The beds feel like concrete and in some rooms the airco is older as myself. Did did give us a different room after complaining about the airco only making noise and nit cooling in the first one.
Stayed 11 nights in Jun 2023
Response from Front Office Oscar on 18 June 2023
Cyriel. Thank you this is Ramada Hotel & Suites Seoul Namdaemun.I'm really sorry for the inconvenience you caused while using our hotel.To prevent this from happening, we will provide you with the best service and training in the future.we will always try to be a better hotel.Thank you

6/10 Okay

huy

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023
Response from Front Office Oscar on 15 June 2023
huy 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다.저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다

10/10 Excellent

sang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Front Office Oscar on 13 June 2023
sang 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다.저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only one problem, Bathroom sink cracked and leaking water looks like longtime.
Stayed 2 nights in Jun 2023
Response from Front Office Oscar on 13 June 2023
Thank you Terry. This is Ramada Hotel & Suites Seoul Namdaemun.I'm really sorry for the inconvenience you caused while using our hotel.To prevent this from happening, we will provide you with the best service and training in the future.we will always try to be a better hotel.Thank you

10/10 Excellent

Salena

Stayed 1 night in May 2023
Response from Front Office Oscar on 28 May 2023
Salena 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다.저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다

8/10 Good

Chng

Liked: Cleanliness, staff & service, amenities
Location is good. Walking distance to Seoul station, Namdaemun Market and Myeongdong.
Stayed 2 nights in May 2023
Response from Front office Ian on 23 May 2023
Thank you this is Ramada Hotel & Suites Seoul Namdaemun.Thank you very much for your satisfaction with staying at our hotel.we will always try to be a better hotel.Thank you.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front office Owen on 21 May 2023
Dear PierreThank you very much for staying our hotel and leaving a valuable review. We will do our best to satisfy you when you stay next time. Thank you.

10/10 Excellent

Mun, centreville

Stayed 1 night in May 2023
Response from Front office Ian on 26 May 2023
Mun 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다. 저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 저희 직원의 친철하다는 부분을 칭찬해주셔서 정말 감사합니다.항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다Front office Ian

10/10 Excellent

Mun, centreville

Stayed 1 night in Apr 2023
Response from Front office Ian on 26 May 2023
Mun 고객님 안녕하십니까. 라마다호텔&스위트서울남대문입니다. 저희 호텔에서 투숙을 하시면서 만족을 하셨다니 대단히 감사드립니다. 저희 직원의 친철하다는 부분을 칭찬해주셔서 정말 감사합니다.항상 더 발전해가는 호텔이 되도록 노력하겠습니다. 감사합니다Front office Ian