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Reviews of Lotte Hotel Seoul

5 out of 5
Lotte Hotel Seoul
30, Eulji-ro, Jung-gu, Seoul, Seoul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1030 out of 1474 reviews" "
Rating 8 - Good. 274 out of 1474 reviews" "
Rating 6 - Okay. 104 out of 1474 reviews" "
Rating 4 - Poor. 44 out of 1474 reviews" "
Rating 2 - Terrible. 22 out of 1474 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous Hotel. Great location md great gym too.
Stayed 4 nights in May 2024

10/10 Excellent

PHILLIP, AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, I got good view and enjoyed it every minute while I was staying. Thanks for upgrade my room with bottle of smooth wine. Hotel is near by shops and restaurants and walkable to the palace and square. The staffs were outstanding job.
Stayed 2 nights in May 2024

10/10 Excellent

nuree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 4 nights in May 2024

10/10 Excellent

Lames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Very clean and the staff are very on top of everything
Stayed 6 nights in May 2024

10/10 Excellent

HYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect and I was really enjoyed in Lotte Hotel. I recommend this hotel to my friends.
Stayed 4 nights in May 2024

10/10 Excellent

MYRON, Waianae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Courtesy of staff outstanding. Breakfast
Stayed 3 nights in May 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Lotte Hotel Seoul. The staff were friendly, helpful, and very kind. The area was perfect for my first time in Seoul as the hotel is nearby many attractions, shops, and close to public transit (if you need it!).
Stayed 5 nights in May 2024

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with great staff!
Stayed 3 nights in May 2024

10/10 Excellent

R, Santa Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is brilliant
Stayed 3 nights in May 2024

10/10 Excellent

Jonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay
Stayed 3 nights in May 2024

10/10 Excellent

David, Rosemead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lotte Hotel Seoul is excellent for customer service. The surrounding areas has many choices for dinning and shopping.
Stayed 6 nights in Apr 2024

10/10 Excellent

Yu Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, remodeled rooms, easy access to shopping malls and restaurants.
Stayed 5 nights in Apr 2024

10/10 Excellent

Guanwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs with very friendly manners.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, and we had exceptional service during our week long stay.
Stayed 6 nights in Apr 2024

10/10 Excellent

Qiumei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lotte dept store
Stayed 7 nights in Apr 2024

10/10 Excellent

Guanwoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff seemed very well trained and were extremely friendly.
Stayed 7 nights in Apr 2024

10/10 Excellent

joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 3 nights in Apr 2024

10/10 Excellent

Lundon, Pacifica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could use some updating.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!!
Stayed 5 nights in Apr 2024

10/10 Excellent

Guanwoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emma at front desk was the best!
Stayed 8 nights in Apr 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive and considerate. Will stay here again.
Stayed 6 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Property conditions & facilities
Beautiful inside and out. Staff goes above and beyond 10/10 would stay again
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

6/10 Okay

Sonia, Austin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I’ve stayed at the Lotte at last 4 times and this will probably the last. While the staff was friendly, there are several issues with the property: 1) VIP access was not honored, except that I did receive a bottle of wine. This perk needs to be changed for those of us who have no desire to drink alone in our rooms, or drink at all for that matter. 2) There is not enough light in the room (artificial) so you can’t even think of working in the evening. There is a desk but it’s pointless because you can’t see anything. 3) I informed the front desk when I checked in that I was VIP Expedia and they said sorry we have no upgrades, which is completely fine and is clearly stated on the website. She said the hotel was booked. I then asked if I could have club access as I had had every other time I have stayed there and she said no. 4) I came to Seoul for business and needed a lobby to congregate with colleagues. How there is a lobby with nowhere to sit is unclear. The lobby is majestic but not one seat anywhere? This pushes you to go the the cafe/bar, which is OK but there was music every night which meant you could not have a space to congregate where you could have conversations. I stayed a hotel in Busan several days before (also owned by Lotte) and this was not the case at all. Lobby was stunning and one could meet and sit there. In sum, Lotte Hotel Seoul was a disappointment this time.
Stayed 5 nights in Apr 2024

10/10 Excellent

Donna

Stayed 6 nights in Apr 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel definitely recommend it is at the center of everything. Great service and luxurious
Stayed 3 nights in Apr 2024

10/10 Excellent

sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024

10/10 Excellent

Aden, Waxhaw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was very easy and accomodative. We arrived early for our stay and they gave us early check-in. Staff is very friendly and helpful. Only issue was towels were not provided for one night after all towels were removed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. It was close to many sights, access to transportation and shopping. Breakfast buffet was one of the best I’ve seen. Staff very polite and helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Yzabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about the hotel!
Stayed 7 nights in Mar 2024

10/10 Excellent

Anna Janeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

TAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Kong Boo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no chairs/sofas in the reception area for guests to rest
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay, added good memories to our vacation in Seoul.
Stayed 2 nights in Mar 2024

10/10 Excellent

sungmeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are so nice and kind.
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintsined . Attentive responsive staff that know english
Stayed 5 nights in Mar 2024

10/10 Excellent

Andy

Stayed 4 nights in Mar 2024

10/10 Excellent

m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Executive Tower, Junior Suite. Definitely one of the best hotels we’ve stayed at. A beautiful, absolutely spotless hotel at a great location. Best of all were the amazing staff and outstanding service. We’ll be back!
Stayed 6 nights in Feb 2024

10/10 Excellent

Bei, elk grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Korea and stayed at Lotte Hotel Seoul. It’s been a wonderful experience!
Stayed 4 nights in Mar 2024

10/10 Excellent

Min Kyung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

TONGFAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally amazing. Would recommend friends and family to go.
Stayed 5 nights in Feb 2024

10/10 Excellent

Sung Woo, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very much satisfied. Should come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Selin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hôtel.
Stayed 2 nights in Mar 2024

4/10 Poor

Eny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

VICKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and bathrooms were large and luxurious with plenty of room for suitcases. Staff were extremely helpful and made checking in quick and easy. They also arranged transport to and from the airport with made our late arrival much easier.
Stayed 4 nights in Feb 2024

10/10 Excellent

LESHAWN LATRICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far LOTTE HOTEL SEOUL is one of the best hotels that I have visited. It will be my go to whenever and wherever I travel!
Stayed 4 nights in Feb 2024

10/10 Excellent

SOK KUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is one of the top hotel in korea. staff are very friendly.